Jason Riggs
I had a medical issue and needed to get to hospital. Zayda and her staff were very helpful with getting me taken care of and even checking in with my family while I was getting care. The resort had great food, lots of options for food, drinks, and entertainment. Habibi had excellent food (breakfast and dinner). My family loved the karaoke and wired lounge, as well as hopping over to the other Moon Palace resorts. Staff all around was incredible. Staff at the water park played with the kids. Lots of pools and options for a quick snack or longer meals. Buffet had a solid breakfast- omelet stand was excellent.
Brooke Christensen
Everything we expected and more. Would 100% recommend to anyone wanting a family friendly resort. The ocean was as expected and we probably wouldn’t go again in May because of it but everything else was perfect. Worth the 5lbs I gained from the amazing food.
One other note: the resort didn’t feel crowded ever, which surprised me. It was so nice.
Mayi Cruz
The hotel is amazing! The food was really good, and the customer service was excellent. Using the app was very helpful and worked perfectly throughout our stay. The only downside is the beach, but the hotel does such a great job with everything else that you hardly worry about it. The nightly shows were enjoyable, and the resort is very large—so be prepared to do a lot of walking or wait for transportation. The water park is absolutely amazing and definitely a highlight of the stay. I would definitely love to go back!
AidenBrandsma
Was an amazing trip and thoroughly enjoyed all the commodities the resort had to offer. Unfortunately, as much of a benefit I want to give those cleaning the rooms my brother and I both had money stolen out of our wallets that were zipped up in our bags. Very disappointed and it was more than just a few dollars. Keep your money in the safe provided!
daryl ayers
Stayed at Moon Palace Grand Cancun with my wife and kids Feb 11th thru the 16th. We had an awesome time, service was top notch, tons of stuff to do for the kids right in the resort and everyplace had a tended bar ready to accommodate any adult request as well. We had a great time until it was time to check out. We checked out had our bags out front waiting for the shuttle to take us to the airport. A gentleman walked up to us to pitch us an opportunity to return, he said if I purchased a certificate for 299 my same visit would be 60% off. I asked him, so my room was 1100 a night, if I buy this it would be he stopped me and said yes 555 a night next time. I said sold, I bought it on the spot there as the shuttle was waiting for us to leave, so I was rushed, no problem we had a great time, wanted to return and had no reason do doubt the sales pitch. We got home that night and the next day I went to book for the same dates next year and it was not what he said, they had up the room price to 2200 a night and were offering 60% off that which brought me back close to what I had already paid. I felt disheartened and taken advantage of as I was targeted knowing I was leaving, in a hurry but the smiles on my kids faces couldn't have been a bigger indicator. When I called to kindly ask for a refund for the cert, saying that I will return but I was not satisfied with the cert and told the story all they could say was "sorry this was non refundable" wouldn't allow a transfer to a manager just an email that may take my inquiry under advisement. It was very sad it had to end that way, because the service coupled with the attraction experience was enough to make me return, but the fact that I got swindled at the end makes me question the integrity of the business culture and will, by sheer dignity, will steer me away from returning.
Update 3/7/26 They did refund me and apologized as they said "the prices changed online which they had no control over" Either way, besides that one experience still had a great time and experienced excellent service. It's cool too that it's only a 10 minute drive from the airport.
