Sunshine Holiday Resort

Abi Lee

For the price we paid we were pleasantly surprised with Sunshine Holiday Resort Hotel after seeing previous reviews. It is definitely a 'you get what you pay for' place and we were happy enough. All staff were extremely friendly and showed great service throughout our stay, going above and beyond. The food was just standard all inclusive food really. We always found something we could eat. They did a nice all inclusive cocktail.. just ask for the special cocktail! They did put rather a big amount of vodka in so do be careful 😉. Rooms and some areas could do with a bit of an update (ours had a leaky shower and the balcony doors didnt fully lock) but it wasn't anything too major, we were only there to sleep in the rooms and wash so it didn't matter to us much. The pool area was good. The location, although seeming far out was only around £4 to Hisarono and the hotel had daily shuttle buses at 11am til 4pm to go to the beach, with several little beaches just a short walk along. Overall we really enjoyed our stay at Sunshine Holiday Resort.

Margaret Jones

This is on behalf of my daughter who is there at the moment. - wishing she was anywhere but there. When we arrived we immediately had to change rooms as the first room was dirty, unsafe due to wires hanging out from under the phone in the bathroom and just disgusting. The key then wouldn’t work on the new room, the attitude of the woman on reception was disgusting. We eventually had to be given an actual key instead of a card key as the mechanism is broken on the door. Due to the lock not working on our room door, and the hotel having to give us an actual key and not a key card, the key then snapped in the lock. When my daughter went to reception to inform them that the key had snapped in the lock, they told her that it was our fault and we have to pay 220 pounds to get back into the room. The attitude of the woman on reception was absolutely disgusting. I then stepped in and refused to pay anything as it is not our fault that the key snapped. The woman then gave me an absolutely disgusting attitude saying she had done a lot for me to try and make me happy that she didn’t need to do. To which my reply was, well if this hotel wasn’t so awful, none of it would’ve had to be done in the first place. I informed her that her technician had told us that the lock was faulty and that was why we had to have a physical key and not a key card. A man from the hotel, Rohan, not sure if I’m spelling that right, stepped in as it was getting very heated. He then said to come back tomorrow and speak to Zara the manager as there are no managers in the hotel in the night. He then let us in our room and gave us a different key. I am absolutely disgusted by how rude the staff are at this hotel. I have never known anything like it. They stand there staring at you, making faces, laughing and talk in Turkish. All night all there’s been is people complaining to reception on how bad the hotel is, how they haven’t got the swim up room that they’ve paid for etc whatever you do, do NOT come to this nightmare of a hotel. The room is absolutely disgusting. The chair for the desk is covered in stains, the sheets are covered in stains, the toilet paper holder is broken, the shower is broken, wires hanging from the phone in the bathroom, the whole room is just absolutely disgusting. My daughter couldn’t sleep in the single bed as when she rolled over, the bed toppled. Absolutely ridiculous. The slides are not open - not been able to use them for the last 5 days and they keep saying, tomorrow, tomorrow. Overall a shambles of a hotel.

Nick

Wonderful hotel, great staff and a beautiful location. Stayed here for a week with family. Can't fault it. The food is excellent and there's always a good amount of choice. But as they cater for many nationalities, especially Turkish, don't expect a full English and shepherd's pie. The spicy breakfast scramble they served was a revelation! The staff were all terrific! Friendly, helpful and fun. I will add that we're a very polite family and thanked them each time they cleared a plate and joked about with them too. The location is away from the hustle and bustle and set at the foot of the mountains. The view from the pool is incredible. However it's only a 10-15 minute walk to the main street where buses run every 10 minutes. Last but definitely not least Sara the receptionist. She was so incredibly helpful and her English is excellent. Anytime there was an issue Sara made sure it was quickly resolved and always followed up. One night our 6 month old daughter soiled the blanket and I had to ask for a replacement. 10 minutes later Sara phoned the room to see if we had it yet. We didn't and she promised to get it sorted asap. A few minutes later the blanket arrived and 5 minutes after that Sara phoned again to make sure it was done and to see if we needed anything else. Absolutely wonderful service, I wasn't that well looked after in Vegas. I have read some of the negative reviews, I would say if you aren't the type to let a few small things ruin your entire holiday then you'll love it here. And if you are the type where one bad thing ruins everything for you then you probably won't be happy anywhere.

Veselina Torcheva

Unforgettable Stay with Stunning Views and Exceptional Hospitality at Sunshine Holiday Resort We had an exceptional stay at Sunshine Holiday Resort. Everything was wonderful, and the staff were incredibly attentive and always ready to assist. The housekeeping team was very kind and worked diligently. The room was spotless, and the pillows seemed brand new. We enjoyed the best 7 nights, and even after checking out, we were allowed to stay for an additional 8 hours until our flight, with full access to food and drinks as usual. The food in the restaurant was delicious and varied, thanks to the excellent work of the restaurant staff and chefs. The hotel offers uniquely beautiful views, with stunning mountains and incredible sunsets that made our stay even more memorable. Special thanks to the restaurant manager Muhammad (Mehmet). Additional gratitude to Ozzy, who was always around to help whenever needed. And thanks to Serjey for his kind attitude and care towards the guests. Your exceptional hospitality made our stay unforgettable. We will always remember you and hope to see you again next year!

Sami Hussain

This is not a 4-star resort, The TripAdvisor rating is misleading, the rooms are basic and not the cleanest and small. The front office manager was rude and unhelpful when we complained about the fridge not working, his explanation was that's how it is. I WhatsApp them 3 days before travelling and wrote to them in English and Turkish, but not even an acknowledgement. They charged for the use of the safe, and the snacks were the same every day, burgers, chips and plain pasta. The food wasn't bad, a variety and generally clean, although there were flies everywhere and no efforts were made to prevent them from sitting on food. The staff in the restaurant were very friendly and helpful, the food and beverage manager was very nice and accommodating. Overall, I would not recommend this place, it's cheap for a reason. It's not a 4-star by any stretch of the imagination. The front office manager should be fired, we had to pay for a late checkout and even then spent 6 hours in the lobby. Don't come to this place, avoid it at all costs and don't believe the reviews on TripAdvisor.