Abi Lee
For the price we paid we were pleasantly surprised with Sunshine Holiday Resort Hotel after seeing previous reviews. It is definitely a 'you get what you pay for' place and we were happy enough.
All staff were extremely friendly and showed great service throughout our stay, going above and beyond.
The food was just standard all inclusive food really. We always found something we could eat. They did a nice all inclusive cocktail.. just ask for the special cocktail! They did put rather a big amount of vodka in so do be careful 😉.
Rooms and some areas could do with a bit of an update (ours had a leaky shower and the balcony doors didnt fully lock) but it wasn't anything too major, we were only there to sleep in the rooms and wash so it didn't matter to us much. The pool area was good.
The location, although seeming far out was only around £4 to Hisarono and the hotel had daily shuttle buses at 11am til 4pm to go to the beach, with several little beaches just a short walk along.
Overall we really enjoyed our stay at Sunshine Holiday Resort.
Margaret Jones
This is on behalf of my daughter who is there at the moment. - wishing she was anywhere but there.
When we arrived we immediately had to change rooms as the first room was dirty, unsafe due to wires hanging out from under the phone in the bathroom and just disgusting. The key then wouldn’t work on the new room, the attitude of the woman on reception was disgusting. We eventually had to be given an actual key instead of a card key as the mechanism is broken on the door. Due to the lock not working on our room door, and the hotel having to give us an actual key and not a key card, the key then snapped in the lock. When my daughter went to reception to inform them that the key had snapped in the lock, they told her that it was our fault and we have to pay 220 pounds to get back into the room. The attitude of the woman on reception was absolutely disgusting. I then stepped in and refused to pay anything as it is not our fault that the key snapped. The woman then gave me an absolutely disgusting attitude saying she had done a lot for me to try and make me happy that she didn’t need to do. To which my reply was, well if this hotel wasn’t so awful, none of it would’ve had to be done in the first place. I informed her that her technician had told us that the lock was faulty and that was why we had to have a physical key and not a key card. A man from the hotel, Rohan, not sure if I’m spelling that right, stepped in as it was getting very heated. He then said to come back tomorrow and speak to Zara the manager as there are no managers in the hotel in the night. He then let us in our room and gave us a different key. I am absolutely disgusted by how rude the staff are at this hotel. I have never known anything like it. They stand there staring at you, making faces, laughing and talk in Turkish. All night all there’s been is people complaining to reception on how bad the hotel is, how they haven’t got the swim up room that they’ve paid for etc whatever you do, do NOT come to this nightmare of a hotel. The room is absolutely disgusting. The chair for the desk is covered in stains, the sheets are covered in stains, the toilet paper holder is broken, the shower is broken, wires hanging from the phone in the bathroom, the whole room is just absolutely disgusting. My daughter couldn’t sleep in the single bed as when she rolled over, the bed toppled. Absolutely ridiculous. The slides are not open - not been able to use them for the last 5 days and they keep saying, tomorrow, tomorrow.
Overall a shambles of a hotel.
Veselina Torcheva
Unforgettable Stay with Stunning Views and Exceptional Hospitality at Sunshine Holiday Resort
We had an exceptional stay at Sunshine Holiday Resort. Everything was wonderful, and the staff were incredibly attentive and always ready to assist. The housekeeping team was very kind and worked diligently. The room was spotless, and the pillows seemed brand new.
We enjoyed the best 7 nights, and even after checking out, we were allowed to stay for an additional 8 hours until our flight, with full access to food and drinks as usual. The food in the restaurant was delicious and varied, thanks to the excellent work of the restaurant staff and chefs.
The hotel offers uniquely beautiful views, with stunning mountains and incredible sunsets that made our stay even more memorable.
Special thanks to the restaurant manager Muhammad (Mehmet). Additional gratitude to Ozzy, who was always around to help whenever needed. And thanks to Serjey for his kind attitude and care towards the guests.
Your exceptional hospitality made our stay unforgettable. We will always remember you and hope to see you again next year!
Sophie Rolfe
Just got home after a week’s, all inclusive stay at sunshine holiday resort (which is rated a 4 star hotel). We booked through ‘On The Beach’ & flew with ‘Sunshine Express’. Not going to lie but after I’d booked I was really nervous as I came across some worrying reviews (we’ve always holidayed at least 4, if not 5 star). Anyway here’s my honest review, along with a few tips:
-Yes the room was on the small side & pretty basic (we had a standard room). The room could do with a bit of an update but it was kept clean, so we were happy. Bed sheets could have been bigger & the pop up bed wasn’t ideal for a 5ft 8”, 13yr old boy, but he never complained.
-Reception area, pool side, restaurant & the grounds were all kept clean & tidy & were in good condition from what we saw. My only criticism would be the fact the slide wasn’t open much.
-The staff we dealt with were all A*, so no complaints there. They literally can’t do enough for you & are always happy to help! We had no issues with communication. Weysi, who worked in the restaurant was absolutely amazing. He’s always so happy & working hard to make sure guests are too. The man in the shop was really helpful as well. If he didn’t have what we wanted, then he made sure to get it in for us asap!
-We were pleasantly surprised by the food, it all tasted good & we had no issues, other than maybe breakfast could of had a bit more variety on offer (there were a lot of eggs). Enjoyed the drinks & cocktails on offer.
-Highly recommend Murat who runs the spa. We had an amazing experience & his staff are brilliant too (you can tell they have a lot of experience). Even if you get the ‘Basic Monty’, it’s excellent value for money & helps prepare your skin for the sun.
-The entertainment was good, although the timings of things were a bit off (often things started much later than advertised). I feel like the entertainment could start a bit earlier in the evening & the stone seating area isn’t ideal & can get uncomfortable. It would be much better if they provided table and chairs but instead we used the sun lounger covers as cushions, so wasn’t too bad. The area itself isn’t that big & can get packed, so get there early if you want to actually see what’s going on! The fire show & acrobatics is what we enjoyed the most.
-Get up early if you want to guarantee sun loungers & parasols! Some days were a struggle but other days not so much (but better to be safe than sorry). Probably not so bad out of season & we did always manage to get some in the end.
-We booked all our excursions through Ismail who was our rep (everything we booked wasn’t too far from the hotel). Ismail is a great, honest & down to earth guy, who doesn’t rip you off. He goes above & beyond to help you & even sorted us out a dongle for a reasonable price (WiFi at the hotel isn’t great). We had a fantastic time on the jeep safari (highly recommend-although there’s a few extras not included in the price, so bring money), water park was also great & we enjoyed a trip to the beach & the market (bring plenty of spending money for that 🤣🙈).
-We were a bit annoyed that ‘On The Beach’ advertised the hotel as having a gym but on arrival we were told it wasn’t open this season.
Overall we had a fantastic time & would say the holiday was good value for money. We may have been lucky with our room, as I did speak to another couple who had problems with their air-con. However, after raising this with staff, they were promptly moved (they are very accommodating when you are polite). We would definitely like to return one day and would also like to say a big thank you to ‘Sunshine Holiday Resort’ for helping us create some unforgettable memories.
S Jay
Great holiday and entertainment, my 3 boys had an amazing time here. The staff were amazing my boys loved the restaurant crew, super friendly. Food was great paid for it when I got back to the UK 😅😅, lots to choose from salad bar was great also. Will definitely go back, thank you sunshine holiday resort 💛 ✨️.
The spa was amazing too I had bronzer package, my skin felt brand new my dry face was so smooth and soft really did give me confidence I felt amazing 🥰.
We also met alot of lovely families here, was nice to see them also enjoying the holiday.
The cleaners were very friendly one in particular was cleaning our room she was very sweet and put all her effort even down to the little details, her name was hiki I think.
All the staff work very hard and are pukka 👌 they are funny and friendly (yous did an amazing job).
If you love cats, take some cat treat/toys there Were about 7 little ones who you'd see having a stroll they were so cute and made me miss my cats 🥰. (I think the cats live in the houses over the road) not sure.