Amy Balman
Absolutely awful staff are rude no English speaking staff so made it very difficult not interested in allergies which make it hard for me with an allergy child couldn’t feed him any evening except for chips no entertainment no kids club pools freezing cold drinks are awful when ever we asked about anything we was told end of season like we should have known there was nothing happening we ask for music to be put on in the evening just told outright no with no explanation no pool table games room or table tennis sport tent all cleared no kids entertainment.
Absolutely ruined our holiday care more about weddings than holiday makes clapping in one of our party’s face completely shutting everyone down and being rude in general won’t be returning and I suggest if you are booked here you change hotels asap or get a refund! There travels safety certificates also expired last year!!! Steer clear please don’t give these people anymore money!
david carpeneter
Do not stay at this hotel supposed to be all inclusive,,,, never no drinks at the bar only lager no snack bar food is absolutely shocking. Would not feed it to the wild bore up the street. rooms are very very dated with crack tiles all over the floor bathroom bodged. fridge don’t work, no English TV channels. flush in toilet does work so have to wash your stuff down with a bottle of water. no plugs in the bath or sink. room damp it’s a disgrace to say it is all inclusive hotel don’t waste your money. You would be better off sleeping at the side of the road in a tent
Louis Hutchinson
Would definitely go back. The staff were great, the animation/entertainment team made our week such good fun. Loved having the music by the pool. Food was good as-well and the vibes at the bar were great. Good to have the shops/barber/tattoo place on site aswell. Would recommend to anyone wanting to have fun on their holiday.
chris dutton
Lovely hotel service was amazing when you asked for something it's there with in minutes food fresh every day staff friendly will be going back for sure
Jeff Tracy
Had the worst experience with this Hotel, first night I got there was very tired due to plane being delayed for 2 hours, I was told my room wasn't ready and they knew I was disabled as I was in a wheelchair, told them how much pain I was in and needed to lay down they told me to come back and I didn't end up getting my room till 2am, which I wasn't happy at all, Reception staff wasn't very nice to me at all after this especially the manager as I told him this was disgusting and unacceptable was told I would be compensated when I asked they told me no as it was only a few hours and we have you on camera, The rooms are very dated, There was no entertainment at all for adults at night time we had to go out most nights as was very boring just sitting by pool day and night, 1 night we were sitting by the bar near pool heard a very loud noise and as we all looked a piece of the building had fallen of from level 3 we went over just to have a look an wet took some photos an staff were shouting at us to go away and the cleaned it up quick was very lucky someone could of died!. The food was disgusting not much choice at all kids wasnt impressed at all and was very cheap when I did eat I felt sick, someone had told us last year alot of people got food poison eating from there, we ended up going next door most times to eat at Emporium or Pitstop which was nice food. Only good thing about that hotel is the staff in jewellery shop they were so nice and friendly and the cleaners were lovely to me. I wish I had paid a bit extra to stay at green nature resort and spa was which was next door they had so much more stuff to do in day and night and they had so many snacks at anytime. I could just go on about Pineta hotel but just be warned.