Milad A
My family’s experience at this hotel was extremely disappointing. We arrived with two small children and were shocked to find that harsh chemical products had been used in our room. When we expressed our concerns to the management, we expected understanding and a resolution. Instead, we were met with an astonishing level of arrogance. The manager was dismissive, insisted the chemicals were fine, and when we said it was unacceptable, we were told to leave immediately—no refund, no compensation, nothing. Do not waste your money and time in this hotel.
Helen Strachan
We have been returning to this hotel for the last 8 years or so - despite travel agents trying to get us to move to more updated hotels . No uk holiday companies organise packages here now. We have to get our agent to book the flights & rooms for us & we email the hotel to choose our rooms. The hotel is a bit tired & needing some maintenance really, but it is great for us.
Positioned beautifully in the centre of Costa Calma beach & easily walked to down a prepared path. When the tide is out you can walk for hours along the sand.
All bedrooms have big balconies and are a good size with large en-suites & cleaned daily .
Only the 4th floor does not have a sea view - obscured by the other floors.
Staff are very friendly & helpful. Food is a good selection of hot & cold buffets with most of the hot food freshly cooked in front of you.
There are 2 big swimming pools & plenty of sun beds & outdoor poolside bars. Putting green overlooks the beach.
Spa area has a small indoor pool & weight room , jacuzzi, sauna etc massage treatment etc hairdresser.
Most clients are German & not youngsters & don’t tend to speak much Spanish or English . Very few children come here.
Evening entertainment is good & tends to be outside in the sheltered bar area . Evenings are quiet . Most folk go to bed by 11
A small shopping centre is a 5 min walk away to get water, snacks, suncream etc
Jasmina Gicic
When I was booking this hotel, on the pictures available was different impression. All looked much better, newer. On the Internet was stating that it has entertainment, animation. However hotel is in much needed refurbishing condition. Only entertainment was 2 singers evry evening and they would finish at 10:30 pm. After that you could only go to your room or stay drinking at the bar, no music. Rather boring environment for a 4 Star resort. Little town outside of resort looked rather dull too as lot of facilities were permanently closed. Renta car in the hotel was quite pricey and rest of them outside of hotel were all booked. We went to Tenerife last year and it was different story. Hotel was as the pictures showed, there was a lot to do around and prices were very reasonable all around. We did had a good rest in Costa Calma Palace and good time chilling on the pool, also staff was good as well. But as a person who traveled around the world, I feel like this resort needs major updates or lower the starts to 3 as it's not fair to pay the price for 4****.
Wish you success in future.
mattia molteni
THE STAFF STEALS:
The hotel boasts a strategic location that allows you to reach all the highlights of the island by car in about 45 minutes.
If you want to stay in the hotel with tranquility and enjoy the structure, you will be lucky enough to have one of the most beautiful beaches on the island just a few steps away.
Unfortunately, my opinion of the hotel was tainted by an unacceptable theft of the airpods by the staff in my room.
When I returned to the room in the early afternoon I noticed the presence of an iPhone (not belonging to my family) attached to the charging cable in my room. Having noticed the cleaning staff's trolley a little further ahead, I decided not to take the iPhone and not to report the incident to the reception so as not to cause harm to the person.
In the evening, when I returned from the beach, the external iPhone was no longer there, too bad that in addition to having taken the iPhone back, the Airpods placed next to it were STOLEN. Before reporting the incident, I meticulously checked every corner of the room to avoid creating an uncomfortable situation for the staff who were cleaning the room.
Having accepted the fact that the Airpods had indeed been stolen, I decided to report everything to the reception.
Even though I knew that they would be unlikely to be recovered, I reported everything to the reception, also providing information on the color of the iPhone in the room, on the cover and on the details, hoping that they could question the person who had cleaned the room and verify the veracity of the story by looking at that person's iPhone.
Following my report, the hotel manager, a blonde lady, Priscilla H., showed up and instead of apologizing for the inconvenience, preferred to ask me questions like: - Are you sure that the iPhone couldn't have belonged to a "friend" of your girlfriend? - Why, if you found an external iPhone in the room, didn't you take it directly to the reception? Completely diverting attention from the fact that the staff of his hotel had first of all made a mistake in charging the phone in my room when they were no longer present in the room, and above all secondly had committed a THEFT.
I asked the manager if he could kindly check who had come in to do the chores, and if he could ask if they had taken the airpods by mistake.
In the following days I did not hear from them again.
It is shameful and indecent to immediately commit a THEFT on vacation by the Staff of the structure where you are staying, but even more shameful is the TOTAL INDIFFERENCE OF THE MANAGERS OF THE STRUCTURE.
Łukasz Gruszka
Please be warned that this hotel is next to a very loud street with music until 2-3am.
The carousel music starts already in the evening and after that they have the party with a lot of bass. It makes the nearby building to shake and the windows to vibrate.
My Booking
