Milad A
My family’s experience at this hotel was extremely disappointing. We arrived with two small children and were shocked to find that harsh chemical products had been used in our room. When we expressed our concerns to the management, we expected understanding and a resolution. Instead, we were met with an astonishing level of arrogance. The manager was dismissive, insisted the chemicals were fine, and when we said it was unacceptable, we were told to leave immediately—no refund, no compensation, nothing. Do not waste your money and time in this hotel.
A b
Been three times, very relaxing, great food, good entertainment. The hotel is 3 minutes away from the beach which has soft golden sand.
Amanda Gilbertan
I had an amazing vacation, one to never forget. The view from the balcony is breath taking. The food is varied and the hotel is close to costa calma beach, which is such a nice beach. Shallow sea, clear and very blue water. The furniture are the obly negative thing i can think of. Bed legs are almost broken, the bath doesn't have a stop, so its basicly useless unfortunately, after a long day walking and hiking, you want to relax in bath. You have a big closet in the room, which is very nice, but the doors make a noice when you open them. Fuerteventura is amazinggg!
Helen Strachan
We have been returning to this hotel for the last 8 years or so - despite travel agents trying to get us to move to more updated hotels . No uk holiday companies organise packages here now. We have to get our agent to book the flights & rooms for us & we email the hotel to choose our rooms. The hotel is a bit tired & needing some maintenance really, but it is great for us.
Positioned beautifully in the centre of Costa Calma beach & easily walked to down a prepared path. When the tide is out you can walk for hours along the sand.
All bedrooms have big balconies and are a good size with large en-suites & cleaned daily .
Only the 4th floor does not have a sea view - obscured by the other floors.
Staff are very friendly & helpful. Food is a good selection of hot & cold buffets with most of the hot food freshly cooked in front of you.
There are 2 big swimming pools & plenty of sun beds & outdoor poolside bars. Putting green overlooks the beach.
Spa area has a small indoor pool & weight room , jacuzzi, sauna etc massage treatment etc hairdresser.
Most clients are German & not youngsters & don’t tend to speak much Spanish or English . Very few children come here.
Evening entertainment is good & tends to be outside in the sheltered bar area . Evenings are quiet . Most folk go to bed by 11
A small shopping centre is a 5 min walk away to get water, snacks, suncream etc
Jasmina Gicic
When I was booking this hotel, on the pictures available was different impression. All looked much better, newer. On the Internet was stating that it has entertainment, animation. However hotel is in much needed refurbishing condition. Only entertainment was 2 singers evry evening and they would finish at 10:30 pm. After that you could only go to your room or stay drinking at the bar, no music. Rather boring environment for a 4 Star resort. Little town outside of resort looked rather dull too as lot of facilities were permanently closed. Renta car in the hotel was quite pricey and rest of them outside of hotel were all booked. We went to Tenerife last year and it was different story. Hotel was as the pictures showed, there was a lot to do around and prices were very reasonable all around. We did had a good rest in Costa Calma Palace and good time chilling on the pool, also staff was good as well. But as a person who traveled around the world, I feel like this resort needs major updates or lower the starts to 3 as it's not fair to pay the price for 4****.
Wish you success in future.
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