B. Miller
Experience was appropriate to price paid. The staff was great and immediately solved a few issues we had when we got there, including asking for an additional bedside lamp. Jill, professionally and efficiently, helped us book a few fun tours. She was great! The resort appears to be uncompleted (?) which is the reason I [initially] docked it a star. Updated: On further consideration, the fact that the resort was not completely constructed did NOT affect our experience nor should it affect my rated review.
Kevin
In the middle of know where which is actually great for me, but may not be for others, best to have a hire car, like I had. Footpaths are dangerous, villas are a little dated and room cleaning does NOT include the kitchen which carries a €50 surcharge of left dirty, I left it cleaner then when I arrived!
Pools are great, service is great, evening entertainment hit and miss.
All in all enjoyed my stay, would go back, but manage your expectations!
Emily Murray
I've seen quite a few negative reviews but was actually pleasantly surprised. Yes it's a budget hotel but its absolutely fine. You get your own little house with all the amenities you need.
The staff are super helpful and kind.
There is an adults pool which is very tranquil.
We went in January and I will say one thing. It is packed with children I have never seen so many children in school time on holiday. Bare this in mind while booking.
The food is good but sadly it gets cold by the time you have reached the table.
The location is a bit far out but we had hired travel so this wasn't so much of a problem. I think if I return to Fueterventura I'll stay on the south side of the island instead as there are more beautiful beaches than way.
Charlotte-Jane Richards
After me flapping worrying and getting myself wound up, before going to this lovely resort on a fantastic Spanish island, it turns out this was more than anything I had expected. Really lovely welcoming staff who were polite. The establishment its self was of a high standard and for a single mother with 1 child was made to feel safe and welcomed food was amazing and the place was so clean and tidy. I was really really impressed thank you for such an amazing holiday. Only downfall is that it’s far away from the town so if you want that authentic Spanish evening vibe you will have to pay a lot for the taxis there and back.
Jose Miro
Upon check-in, we opted for an all inclusive upgrade and were quoted €1200 for a week's stay. This was without the additional Christmas banquet, which cost €75 per adult and €32.50 per child. To my surprise, I was told this was a reasonable price. Upon reflection, I found it was cheaper to rent a car, go into town, stock up on snacks and drinks, and dine out each day. For a family of four, dining out ranged from €40 to €100 at the high end, and we even had a large meal with drinks . Additionally, the car hire cost €280 for seven days.
After reviewing the food options, I decided not to dine at the hotel. The meals appeared to be pre-made and lacked variety or culinary skill.
Walking around the hotel, I noticed some areas were in need of maintenance. Our villa and other amenities had some wear and tear, with the fold-out bed being particularly uncomfortable for my 10-year-old. We had initially booked for a family of four, but the double fold-out bed was not suitable, so we were charged an extra €10 for another bed, which was refunded after I raised the issue.
The bathroom also had an issue with the shower screen, as there was no seal around the bottom, causing water to spill onto the bathroom floor. I reported this on the second day, but it was not resolved during our stay. There were no mirrors outside the bathroom, making it difficult to get ready.
The bedroom cupboards were poorly designed, and the drawer bottoms were damaged. The mattress in the master bedroom was old, and the sheets had some stains. The kitchen appeared outdated with several repairs, and the fridge door handle was on the verge of breaking.
We also found a dead animal (a hedgehog) near the reception area that remained there for several days, despite notifying both reception and the cleaning staff.
The hotel lounge area was small, and during peak times, the bar staff struggled to keep up with demand. It was unfortunate that there weren't more staff available to help during busy periods. The swimming pool area looked like it needed some attention, and the lifeguards seemed to spend most of their time sitting together.
I spoke with a family who had been coming here for years, and they mentioned that the quality had declined over time. They were lucky enough to hire a private villa this time.
While the property has potential, it seems to be poorly managed and in need of better upkeep. The price of €1250+ for food and drinks for a family of four felt excessive for what was offered. In comparison, my food bill for a week at home is much lower, and we eat fresh, non-processed foods.
Lastly, the price for the New Year's Day dinner seemed overpriced. It would have been cheaper to take a taxi into town for dinner.
My Booking
