macy garwood
This is a lovely place to come. We’ve been here 6 days and it’s been lovely. Food buffet is good plenty to choose from. Pool is nice and the shaded loungers are the one only £10 a day. Rooms are excellent and exceptionally clean. Staff are helpful and lovely but the only this is there is no air on in the rooms only a ceiling fan. Overall 8/10
Ian Reynolds
We stayed here for a week & will absolutely be back again based on our stay.
The hotel itself is excellent, very clean and modern from the reception to the pool to the rooms. Staff at reception are very friendly and helpful with excellent English for those of us with limited Spanish, nothing ever seems to fluster them and no request ever seems too much for them.
The drain in our shower was blocked when we used it the first night & I mentioned it to the reception staff, and within an hour they had a maintenance man at the room and the issue was fixed within 10 minutes.
We were on bed and breakfast for the week, the food at breakfast was always good. It is the same every morning although there is enough of a selection that this isn’t an issue.
The little supermarket within the hotel itself for guests is a great little spot to pick up anything you might need if you don’t want to walk into the Castillo Center.
The bar is great for drinks whenever you want them and is reasonably priced if you’re not all inclusive - although it can be a bit hectic at times, be prepared to queue in the evenings. Entertainment is great for everyone and doesn’t go on too late either (legally I don’t think they can play loud music past 11pm).
The pools are great, super clean and well looked after with plenty of sun beds to go around. We never had to wait for a pair of sun beds.
If there was one thing to suggest it would be air conditioning in the rooms, as the one ceiling fan in the bedroom is ok but on particularly hot days it can get a bit uncomfortable to inside.
Danuta Morgan
Unhappy to leave..but when I arrived was upgraded cos' they know royalty when they see it!
Breakfast awesome soooo many choices you'll be fat, id you wasn't already. Swimming pool choices but you gotta get in early as the lobsters get their towels out EARLY.
Room was delightful, spacious with an external garden, seating and personal shower, fancy.
Family hotel Def.
Afternoon and evening shows if you go all in, we didn't as we like to actually see the country we fly too.
Great price point with helpful AWESOME staff...see you all next year 🔥
chantelle Gore-jones
The hotel is clean,well presented,the pool area was lovely great for families. The only reason I deducted a star is because some of the rooms locations are peculiar, if you don't have a pool view the apartments all face eachother so the balcony area is at your entry point to your apartment and is facing the neighbours front door,didn't feel private and didn't make for good views. However that is the only " flaw" I found as it was kept clean,tidy and recently renovated. There isn't aircon which is difficult to acclimatise yo when you first arrive but the reception gave us plug in fans.
Also another point to make is that check in isn't until 4pm and they don't have a changing room so you feel like the first day is waiting around if you got an early flight in. The receptionist did offer us to get changed in the toilet but think if they offered a changing room with the luggage area would make more sense.
The location is perfect 2minute walk to the shops and resteraunts, 5minutes to the beach.
Lucie Pavlasova
Excelent food and drinks as we had all inclusive. Good placed hotel close to shops, bars and a beautiful beach, playground in a few places around hotel. Great splash area and pools, some of the staff very lovely. Great program of activities during all day. Only one thing we didn't like and that was a cleaning service. There should be 5 days cleaning as they say! We had a Premium Apartment, 1 bedroom and living room with sofa bed and kitchen with fridge but bedding with yellow stains on it. Rubish around our room outside which has been cleaned by some staff only once in 10 days, ants in the room and even in beds. If floor would be cleaned everyday it wouldn't be that bad maybe. Balcony cleaned never in 10 days, our bedding never changed. We went there with 2 little children and we took a bed sheet off a childrens bed as dirty after 5 days, left it on the floor with pillowcase and they have used the sheet what we had on the sofa as blanket for children and not replaced the another one so we have asked for a new bed sheet and pillowcase afternoon and we didn't get one until evening next day when we went back to Reception and told them our kids have got no cover at all. We wouldn't come back as from 4* hotel we expect a bit more care as we had even better cleaning service from 3* hotel! And we had to go to reception all the time as towels has been taken away and not replaced or because of ants etc. Another reason I wouldn't come back is no air-condition (which we sadly missread when we bought our holiday) only a large ceiling fan in bedroom so all apartment is very hot even with opened doors and windows on both sides.