Becki McElhinney
This hotel is absolutely not a 4* or any 4* I've ever stayed at before.
Upon arrival the staff were welcoming & the reception inviting.
We were in room 315 so whoever is in there after us you're welcome. Its been scrubbed, please don't think this is the standard to expect.
When we walked in the room smelt musty so we opened the windows & doors however it became apparent really quickly how grubby the place was.
I refused to unpack & felt there was no point complaining because if this is the standard then we'd only get more of the same (talking to others, this was the standard)
The patio furniture - filthy
The kitchen counters, cupboards, utensils, crockery, cutlery, glasses, and fridge - filthy
The fridge still had items in from the previous occupants
The bathroom - filthy including the grout which was filled with gunk.
The towels - smelt funny & were just nasty. We wouldn't even use as a hand towel as your hands smelt sour after using.
The wardrobes, bedside tables, and headboard - filthy.
The doors, door handles, light switches - filthy
The sofa - absolutely disgusting
After a trip to the shop for supplies I set to & cleaned through. I tackled the sofa 3 times with hot soapy water, each time the cloth & water were black but nothing was bringing it up so we didn't sit on it once during our stay
We also had some cockroaches visit us during the night, nearly had a heart attack (I hate them) & the odd beetles too.
The cleaners bay was right under our room so we saw what they were working with & it wasn't good & certainly wasn't changed frequently. The same scabby brushes and filthy mops, the same scabby cloths that were washed and thrown in a big pile to dry in the sun & smelt sour as they dried - just gross really.
I will say the bed was comfortable but we like a hard bed. If you don't then you won't like it. The bedding was changed once in 7 night but as it wasn't hot at night we didn't mind. The bedding was clean.
To top matter off this morning as I was showering the water was cut off with no warning so soaped up I waited for 40 minutes until it switched back in again to finish my shower. Maintenance were working on a pipe & no one informed us that the water was going off.
The pool area is pleasant but again needs a good scrub. I never saw a lounger side table wiped down once, the spillages were just dried on & built up so if you get a clean one, you're welcome.
I watched maintenance line up the loungers one night then just go down the middle with a ride on cleaner so anything spilt or left under or around the loungers stayed where it was.
The animation team & staff were really lovely. The kids were well catered for & did lots of games & activities. As said before the staff were welcoming.
I cannot comment on the food as we didn't eat at the hotel. We did have some drinks & the staff were generous with their spirit pours & the cocktails were very nice.
Theres a convenient & well priced shop on site which was handy for water, milk etc. & the cigarette prices were better than in the town.
If you're not to worried about cleanliness then I'd say I highly recommend otherwise avoid like the plague.
We won't be back.
Megan French
Just book it!
Absolutely fab hotel.
Staff are great especially Luigi.
Food was lovely every meal time.
Beautiful clean room, pool is heated
Location of the hotel is great
Aleksandra G
Great location, 2 minutes walk from the shops, restaurants etc. Add another 3 minutes to get to the beach.
Hotel itself is very clean. It is a family friendly place, so don't book it if You don't like children running around😉 two pools plus kids water play area. Plenty of space for everyone, it is packed but You can't really tell as there is a lot of space for everyone. Great animation team, really going the extra mile to keep kids and adults entertained. Shows every night. Staff is super friendly and helpful, in every department. We had issue with room lock on arrival, within minutes of reporting had maintenance trying to fix it, unfortunately, it wasn't a five minute job, so we was offered another room and moved very quickly. Great variety of food and drinks, although all inclusive has to pay 3 euros for cocktails, which still isn't too bad, but be aware. Could do with tea and coffee in the rooms, you have to buy or get some from the buffet in advance.
Overall, I'm really pleased so far - still have 3 days to go, so might edit the review later.
Tony Boy
A large hotel complex within a short walk of the beach and shops.
Pros
- Food is good and fresh. Breakfasts particularly good and varied choice.
- Staff are helpful if you have any questions or issues.
Cons
- Cleaning leaves a lot to be desired. For a 4 night stay our room was cleaned once due to a strange policy that you don’t get cleaning the day after arrival or the day before departure. Also the day it was cleaned it was not done well.
- All inclusive for drinks means most drinks are with an additional 3€ supplement. A couple of local beers and two alcoholic cocktails are included.
David Malpass
Stayed for a week on B&B. Had a premium room - spacious open plan. Had a small fridge and kettle. A safe- small patio - had an upper floor room. Reception area spacious- all staff friendly and very helpful. About 200 sunbeds around the numerous pools. About 100 yds to a bus stop. Cost 1.45euro to the capital Rosario. 17 Euro for taxi to and from the airport.
My Booking
