Savoy Le Grand Hotel Marrakech

Chris Cameron-Gudge

The first room was not as requested and the view of the gardens was an alleyway with a rubbish skip. The second room had a third bed which made things very cramped. The overall feel was of a tired finish, the ironing board has only a metal bed another fabric so it was useless,the binder with paperwork etc had a burn mark and both rooms we were in had a set of weighing scales and in both of them the battery was dead. The chandelier in the main reception area was unbelievably dirty as were the matching wall lights. There were a few positives like the breakfast and evening meal in the Italian restaurant. Will I go to another Pick albatross hotel or resort I don't think so unless you can convince me what I was seeing was not usual for your chain. I have stayed at the Savoy in London and in Madeira and in my opinion this hotel should not be using this name. I am 68 years old and as the General Manager of the best watch showroom in the world I was invited to stay in many 5 star hotels on 5 continents From Switzerland to Istanbul from New York to Singapore this was the first time that I have stayed at a 5 star hotel where there was no bathrobes, no shoe cleaning bags and no laundry bags. The toiletries were as basic as any I have seen in a two or three star establishment. The beds were clean and comfortable but I do not buy a room just for the bed. Please up your game and explain the problems I had.

Drifa

We had a wonderful stay at Savoy Le Grand Hotel Marrakech. The service was excellent, with friendly and professional staff always ready to help. The rooms are spacious, comfortable, and stylishly decorated. The entire hotel is spotlessly clean, and from the moment you walk in, the lobby smells amazing, creating a very welcoming atmosphere. The breakfast was outstanding, with plenty of choice and fresh, delicious options each morning. The spa treatments are also highly recommended – especially the massages. A special thanks to Ghislaine, who is truly exceptional at what she does! The only small downside is that rooms located near the pool can sometimes be a bit noisy. Aside from that, everything was perfect. We truly enjoyed our stay and can highly recommend Le Grand Savoy Hotel Marrakech!

Jo Holmes

The hotel on the face of it looked nice and the Savoy name made us think it would be worth the money. We booked a suite so expected great things, especially as the cost was so high. From the outset the aircon was not great and the finishing touches not of great standard. The breakfast on the first morning was chaos, no organisation and staff arguing amongst each other, some appearing unhelpful. All service from then on was poor, 45 min wait for expensive drinks was the standard. We counted 6 staff standing round chatting at one point, with just a couple trying their best. Far too many people standing around 'managing' rather than serving guests. The pool towel was a strange experience when we were challenged for already having one. We had to complain or ask for something multiple times a day, just not what you expect when you pay that sort of money. Would not recommend.

Chris Baxter

We’ve just had an excellent stay at the Savoy Le Grand during our trip to Marrakech. The location is superb being a short trip from the airport and close by to the medina and attractions while being in a quieter area. We received a free room upgrade to a suite and it was extremely spacious, equipped and clean. Staff at the hotel were very friendly, professional and welcoming. They couldn’t do enough for us. Facilities at the Savoy were excellent with a choice of pools both outdoors and inside. Food and drink was very good with my only slight complaint being the cost of soft drinks. Breakfast was fantastic with a huge choice from fresh fruit and yoghurts to continental style cheese, meat and breads to local delicacies like the delicious msemen. Thank you to everyone who made our stay so memorable.

Revie Kayla Foyo

My overall experience at the hotel was pleasant. The property is very nice and well-maintained, and the hospitality of the staff truly stood out. At the restaurant, the breakfast barista Jihane was exceptionally lovely,always smiling and creating a warm, welcoming atmosphere each morning. The waiter Karim was also outstanding; he was very respectful, attentive, and consistently helpful, not only to us but to all the guests we observed. Their professionalism and positive attitude made a great impression.However, I must express my disappointment regarding the beds. The bed in our first room was extremely uncomfortable, so we reported the issue and were moved to another room. Unfortunately, the bed in the second room was even worse. I woke up each morning with back pain, which has persisted even after our stay. This significantly affected the quality of our rest and overall comfort during our visit.I sincerely recommend that hotel management inspect and replace the beds to ensure a comfortable and restful experience for future guests. This improvement would truly match the high standard of service provided by the staff.