D M
Maybe we were lucky but we asked for a quiet room and got a quiet room with no early morning all late night noise.
Staff throughout the resort were very good. Buffet meals we're not as extensive as some other hotels but were perfectly adequate. All drinks and cocktails were tasty and well made.
One day our room wasn't serviced and I believe this may have been an accident, when I commented on the app the next day it was dealt with immediately and professionally above my expectations.
A film crew did take over some parts of the hotel at different stages but to be honest it was quite interesting and they tried their hardest to work around us even offered us a coffee at one stage from the film crew trolley.
The only criticism is that we find that this hotel does not offer one or two nights of dining in the a la cart restaurants without an additional surcharge. Even though we were all inclusive.
Be sure to do the san blas nature reserve or the Starlight walk organised by the hotel. Cheap and easy bit of local education if your into it.
Valentijn Vuursteen
Decent hotel, especially for full inclusive, but on the pricier side. Location is nice near the beach with the very nice addition of the nature area by the hotel, but otherwise the surroundings are a bit messy with also the airport next by. A few good restaurants and excellent swimming pools in the hotel. Rooms are clean and tidy but a bit outdated. Would recommend if you are just at Tenerife for an all-inclusive sun holiday, there are a great many entertainment options available in the hotel including tennis, swimming pools, restaurants, playgrounds. For more outdoors nature-oriented people would recommend to look elsewhere.
Kevin Caveney
Those is a fabulous hotel that blends in with the Eco park. The pools run down on each level and although the hotel is spread over a large area it still maintains a small cosy atmosphere. Food is good with plenty of choice although the buffet style can be a bit cold. The staff are fantastic, plenty of bars and nice quiet location.
These rooms all have 2 usb slots either side of the bed but power sockets are limited if you want mosquito plugins. Recommend a short extension lead.
Highly recommended and would revisit.
Sam Pfeiffer
Not 5*. A nice stay, but some things made it not 5*.
The main complain here is the food and the location.
The buffet wasn't 5* worthy. It had a fair amount of options, however, most food wasn't very warm, was sitting there for a long while, or was just flavorless. If the other a la carte restaurants were way better, it could pass, but they aren't. The Italian restaurant (usually my favorite) served undercooked pasta (not al dente) and they couldn't make pizzas during our stay for some reason (didn't say why). The other restaurant was okay, but not amazing either.
And because the hotel is a bit in the middle of nowhere, the nearest options are not that great either. There's not much to do or see besides the hotel itself (albeit the hotel is nice! You can see it was actually designed and executed pretty well).
The staff was very kind, helpful and nice, particularly anywhere in the bars, restaurants, around the pools and activities. Kudos to the very nice activity guy from the kayak experience, always carrying a smile.
But the overall hotel is NOT a 5 star experience. More of a 4 star with a buffet, rooms are okay and clean.
Oh and their app sucks. They don't really read the messages to book things (which may be their interface is terrible, I don't know), and generally are slow to reply. The app logs you out randomly (both on an android and an iPhone) and has a pretty non obvious way to "log in" into your stay to the hotel.
Then, the service is always good and the staff is magnific... However, there must be something wrong with management.
They were also recording some movie and blocking a pool and all the area and corridors surrounding it (one day) and the parking outside for two days with the recording staff not allowing you to pass... An odd occurrence, but annoying and definitely not expected from a 5* hotel experience. Because this is definitely a one off thing I wouldn't mind that much, but that's again something showing some issue with the people managing a pretty nice hotel with fantastic staff.
Sam Reilly
Would rate this a 4.5*
Rooms, service and drinks were faultless, five star. You can tell they have really thought about the aesthetic of the hotel, it was always absolutely spotless. It was a calm oasis and would recommend for anyone wanting time to relax.
The only reason I give it a 4* and not a 5* is the food. Food in the buffet was not five star food, oven pizza, frozen fruits, just average meals lacking taste and seasoning. Good to have themed nights but some of them were not great, and considering there are two A La Cartes at the hotel, I think all inclusive guests should be entitled to a night at one of them for no extra cost. Having said that, it didn’t spoil our time and I would recommend.
My Booking
