Kevin Caveney
Those is a fabulous hotel that blends in with the Eco park. The pools run down on each level and although the hotel is spread over a large area it still maintains a small cosy atmosphere. Food is good with plenty of choice although the buffet style can be a bit cold. The staff are fantastic, plenty of bars and nice quiet location.
These rooms all have 2 usb slots either side of the bed but power sockets are limited if you want mosquito plugins. Recommend a short extension lead.
Highly recommended and would revisit.
Sam Reilly
Would rate this a 4.5*
Rooms, service and drinks were faultless, five star. You can tell they have really thought about the aesthetic of the hotel, it was always absolutely spotless. It was a calm oasis and would recommend for anyone wanting time to relax.
The only reason I give it a 4* and not a 5* is the food. Food in the buffet was not five star food, oven pizza, frozen fruits, just average meals lacking taste and seasoning. Good to have themed nights but some of them were not great, and considering there are two A La Cartes at the hotel, I think all inclusive guests should be entitled to a night at one of them for no extra cost. Having said that, it didn’t spoil our time and I would recommend.
Sanj
Name is Mr Shinh (for the hotel).
We stayed at the hotel back in July from the 15th to the 25th - all inclusive.
We experienced major issues with our rooms (interconnecting)
The temperature adjustment on the shower would not work - the shower would be either scorching hot or cold- almost burned my back. They sent someone to sort it out- all he did was change the shower head. The next day he changed a couple of other things and It was slightly better.
Secondly, on the 3rd night if I remember correctly, there was no water access - we arrived back at the hotel after a night out and couldn't shower and went to bed smelly.
Thirdly- our AC in the rooms wasn't working property- for our first few nights- we thought that it was too hot in tenerife but then later on we realised the temperature simply stayed at 26. The hotel sent a technician in to fix it for us.
We complained to the manager (Francesca who im sure remebers us) - as far as we are concerned, we believed 2 nights of compensation was appropriate. The manager agreed but since we informed we booked via Jet 2 Holidays - she couldn't give us the cash and said we had to go through Jet 2. The manager offered us some free food vouchers at their non all inclusive restaurant which we declined.
When we returned to england, we complained to Jet 2, and our response was that the hotel provided a free meal - which is ridiculous and that we would get £100 compensation which is also horrible to offer - we stayed for 10 nights at all inclusive working an average night to £400. It seems the manager didn't inform Jet 2 about 2 nights of compensation that was spoken about at the hotel, showing the hotels lack of care and responsibility, especially AS THIS WAS OUR THIRD TIME AT THIS HOTEL. Not a way at all to treat repeat customers.
Now it is clear that the hotel liases directly with Jet 2 holidays- so the hotel has been unfair. We declined the compensation offer as it seemed insulting by faffing us off with £100.
Today, 17th October, I got a response from Jet 2, stating that the hotel reported no other complaints from guests during out time, therefore out complaint is worthless. This is terrible as our rooms were affected by poor room management and a failure of water Supply.
So I hope the hotel sees this and liases with us and Jet 2 again. We were offered a £150 voucher from Jet 2 which is not what i want - i do not wish to book with them - poor customer service, dragging a simple issue by months. It is simply better to book direct with the hotel as compensation is easier to handle.
I look forward to a reply from the hotel
J M
The hotel is conveniently close to the airport, which makes transfers easy. However, the hotel is definitely not a 5 star. Food quality was inconsistent, often cold or dry, especially items like pizza that are left sitting out waiting for the trays to be empty to replenish them. Rooms are clean but very dated, with twin beds pushed together that tend to move apart. Evening entertainment is limited and starts quite late at 9:45pm.
Dan S C
Great value, lovely staff.
Good quality food and drinks for an all inclusive! Mixed nationalities, no Brits-abroad letting us down, which was good! :-D Great entertainment.
Not much going on around the resort, but perfect for what we were looking for in this holiday.
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