Madelyn Greco (World Champion Bodypaint)
Wonderful Winter Getaway - Royal Hideaway Playacar
We came with a travel group who booked the resort in its entire capacity, so many of the guests were friends already or had a least been on vacations together before. This resort is a standout for it's exemplary service, fantastic cuisine across diverse dining options, gorgeous white-sand beach and spacious, lovely suites with private concierge service. The resort boasts beautiful bars, pools, hot tubs and lush landscaping as well, so traversing the property is a joy. We were delighted with the care taken in catering to us, to ensure our stay was comfortable. 100% recommend.
As a group, we came in with our own entertainers, DJ's, etc. so I cannot speak to the usual entertainment offered by the resort.
We were however thoroughly impressed by all aspects.
100% recommend.
Alessandra Nardi
We stayed at RH for our honeymoon and it was lovely. Very relaxing and beautiful resort. The staff is very nice and the food is good. The Azia restaurant was our favourite, and Joshua from the entertainment team was great. He made our stay fun and felt like we had a friend on the resort. The beach is beautiful.
Would recommend to anyone looking for a relaxing vacation in Mexico!
Victoria K
I want to give this a higher rating as the people and service was impeccable. Unfortunately the rooms and facilities are showing a great deal of wear and tear. You can see through the paint to darker colors, lots of patching that leaves pumps, the buildings that house the rooms need a good update. The grounds are beautiful. Worth the money but don’t expect a 5 star resort as far as facilities.
The Mexican show on Saturday was fun but they don’t publicize it and hardly anyone knew about it. Could have been a lot fuller.
The people are incredible from the front desk to room service, to concierge. They all seem happy to serve. Ricky was a friendly concierge. Reya’s Lopez was so sweet when she cleaned the room. She was diligent. Fernando at the front desk. David, another concierge. All great people!
Vincent Giugni
I just spent a week at The Royal Hideaway. It was truly a great experience. Mario Hernandez our personal concierge took well care of us. Mario truly knows and delivers the highest level of luxury hospitality. The Royal Hideaway should be honored they have an amazing employee. I want to thank Mario for all of the great recommendations and literary he prepared for us. I would also like to recognize Irene who works in the deck restaurant. She was very kind and treated us so well. I was honestly blown away from how kind and accommodating the staff were here. Some other amazing staff were Fernando (Front Desk), Alfredo (Server at Azia). The Hotel rooms were also lovely as well with the touch of classic luxury. I will definitely will be back and look forward to seeing all the lovely staff. They are truly the back bone of the hotel operations and I truly appreciate every one of them.
Aaron Hemgren
Currently here. Check in took forever even though we arrived late evening. Only dinner option the first night was room service. Our phone in our room didn't work and still doesn't. Had to go back to the lobby to order with the phone there. Day 2 wake up no power and is only our building. Breakfast was ok at best service was great. Went to have lunch/snack about 3 pm and it was so bad we walked out. Only thing available to eat from 230 until your dinner reservation is room service or "snacks" at the spice. The snacks is leftover terriblness or terrible chips with Pico. We have traveled to Mexcio more than 20 times and this is by far our worst experience. Stay far far away. Save your money and stay next door at the Riu which is cheaper and a better time.
My Booking
