Neti Tamtik
We stayed at Novotel Palm for 2 weeks, and when we received our room, almost everything was broken. The safe wasn’t working, the fridge was broken, and 2 out of the 3 door cards didn’t work. The towel rack fell down as soon as you touched it, and the toilet could only be flushed if you pressed the button at the right angle. The curtains didn’t open or close properly.
Some problems were fixed on the same day (the door cards and the safe), and with a few issues (the curtains, towel rack, and toilet), we just got used to them. However, it took 5 days and a lot of frustration to get the fridge fixed! Five days!
Whenever you reported an issue, reception would always say, “It will be fixed in 5 minutes,” but what they really meant was, “Who knows when it will be fixed.” Also, some of the staff at reception gave off a “I hate my job” vibe, so be prepared to be persistent if you need assistance.
The children’s playgrounds were in terrible condition, looking more like dumps. Everything was either broken or covered in bird droppings. The
playgrounds closed at 4:30 PM, and
after that, there was absolutely nothing
for kids to do.
The food was mediocre at best. Breakfast was available from 6:30 AM to 10:00 AM, but lunch was only served for 2 hours, and if you went later, you were left guessing what was on offer. For snacks, you could only have dried-out food leftover from breakfast or lunch. It was awful.
The rooms were generally clean, but I wouldn't recommend looking behind the doors or under the beds!
I would also like to mention that although I had paid for a late check-out, my wristband was cut off at 12:00 and I was no longer allowed to go to the hotel restaurant for a meal. This was very disappointing.
Finally, the hotel gave us a voucher for an Italian restaurant, but it served the exact same food as the hotel buffet. The only difference was that you had to wait longer for the waitress to bring it to you. And you're stuck with dry rice because you can't go to the restaurant’s kitchen to get more sauce. The voucher was completely pointless!
I honestly don’t understand how this hotel has 5 stars.
Kristina Kutsitaru
I recently stayed at Novotel Palm, and unfortunately, my experience did not match the 5-star rating the hotel claims to have.
Let’s start with the positives: the bartenders and waiters were excellent—friendly, attentive, and professional. However, that’s where the good things end.
The buffet was mediocre at best, offering limited variety and average-quality food. The biggest disappointment was the room quality—far from what you’d expect in a 5-star hotel. The furnishings were old and worn out, more like a 2-star motel, and the sink in the bathroom didn’t even work. It felt like I was staying in a 3-star hotel, not a luxury resort.
The worst part of my stay was dealing with the reception clerk, Ala. He was mean, disrespectful, and tried to intimidate me when I asked to change rooms. Initially, I was told to come back at 3 PM, but when I did, they said someone would come to my room to show me other options—no one ever came. Instead, a plumber arrived two hours later, and I had to stay in the same subpar room because it became clear that Ala was incompetent and unwilling to help.
I paid for a superior room, but upon check-in, I was given a standard room. Ala insisted that it was a superior room, but later, another employee, Yaroslava, told me that the superior room doesn’t even exist—even though it’s clearly listed on their official website!
Additionally, I witnessed Ala being rude to an older gentleman at the reception. The guest needed help connecting to the Wi-Fi, but despite having no other guests to assist, Ala refused to help. My friend ended up stepping in to assist the man instead.
Another frustrating experience was booking the À la carte dinner. I received a voucher for dinner, but when I tried to reserve a table, the guest representative claimed they were fully booked and tried to push me into booking for lunch instead. When I explained that I couldn’t do lunch because our friends were leaving, suddenly, multiple spots became available. When we arrived for dinner, only 25-30% of the restaurant was occupied. I don’t understand why they couldn’t just book us in the first place.
Overall, this hotel does not deserve a 5-star rating. The rooms are outdated, the reception staff is unprofessional (especially Ala), and the service is inconsistent. While some staff members were great, the overall experience was disappointing and frustrating. I would not recommend this hotel unless they seriously improve their customer service and facilities.
ABDULLAH HAMED
Everything is beautiful, the services and the location, and I would like to mention in particular the distinguished employee in relations guests, Ms. Esraa, who made our stay at the hotel special. And for sure I’ll visit this resort again .
Best regards
Jareer Goussous
We stayed in the Palm building of the hotel in a family room 4210. The staff were welcoming, helpful and nice. The room was clean, the linen was also clean, our maid was Reda, who didn’t hesitate to clean the room on our first demand, thank you Reda. A hairdryer is on the bathroom. The shower works properly. To flush the toilet you need to tap the flush button twice without pause. Bottled water is renewed every day. Nice garden view from the balcony towards the main restaurant and partly on the both pools. The main restaurant offers a variety of options for food, including children’s corner, thank you for the chefs, cooks and waiters. 2 Nescafé coffee machines and one additional one in the Bubbles bar. The territory of Palm building is quiet and tranquil, all the animation and night programs are on the Beach side of the hotel. This territory is for quiet and relaxing vacation. Heated swimming pools are available on both territories. Ice cream machines are available on both territories also beginning at 13:00 till 15:00 and at 17:00 till 19:00. The beach is large enough, but if you want to get the chaise lounges (wooden with a mattress) by the waterfront you need to get to the beach at 6:00-6:30. The sea is clean, the weather was nice, lifeguard is always on duty with a kayak and the towels are always available given in exchange for the towel cards. Special thanks to Guest relations manager Yaroslava (Russian speaking) who helped us through all the period of our stay. Thanks for all the staff beginning for the security team ending up with the director general for your hospitality and care.
Adrian Zakrzewski
I had really good time in Novotel Palm hotel. All facilities have been kept well maintained and exceptionally clean. Staff was friendly and helpful. Food always fresh and tasty with moderate choice. I can honestly recommend.
My Booking
