Moon Palace

Tan Love

Our family absolutely adores Moon Palace, especially our kiddos. This is our 3rd visit. Since they made the honor roll, we asked where they wanted to go, and without a doubt, they said moon palace Mexico. We love the service, and kids love the game rooms and kids club. The food was good and we enjoyed eating at both resorts. Please note: You'll be asked to do a 90 min presentation upon arrival after check-in. You can say NO, but if you do decide to go, please note that they will do EVERYTHING in their power to get you to buy even when they say there is no obligation to buy. They will drop the prices to get you to commit. Even when we were walking out to get the shuttle, the rep was still asking us to make a deal after we spoke with 3 people upstairs... a bit ANNOYING, but know that you can say NO and stand firm on that unless you wanna buy. We went to the grand and were not impressed at all. The kids like the pool and play room, but we all prefer the food at Nicuz and Sunrise, we felt it was way better, especially the buffet. Pizza is better at The Grand, though. Overall, we will definitely return to Moon Palace but only to Nicuz or Sunrise.

Rickey Meeks

I had a great trip visiting Moon Palace end of May into early June. The weather was beautiful and I had great experience with the excursions and the time at the resort. One highlight moment for me was the SPA. I had one of the best massage ever. She was friendly and knowledgeable of what she was doing. If you anyone needs a great massage try out Selene. She was amazing. I would definitely recommend her to anyone. I would definitely come back again. 10/10

Dead Pool

Huge Resort with Awesome accommodations based on location in the resort. They are divided by names "The Grand" being the first stop when you enter Moon Palace. The Grand has laser tag, bumper cars, buffet restaurants and a huge water park. I stayed at the Sunrise location which is a good walking distance from the pool and restaurants so if you want to reserve a good hotel spot make sure you add The Grand because you'll have to pay an extra $200.00 to go there if your stay isn't at that location. It's an extra $300.00 to use the golf carts to ride around the resort if you want. The staff are all stars and phenomenal. They made the stay excellent including the food and drinks. The chef, cooks, servers and housekeeping give them all raises. The pool is a fun time with the walk up bar to the pizza and snacks. Awesome time don't hesitate and enjoy family fun here at The Moon Palace resort.

Fariba Kh

We just returned from our second stay at Sunrise, Moon Palace Cancun, after first visiting in November. We chose to come back because of the excellent restaurants, friendly service, and generally well-kept rooms — and many of those positives were still there this time. However, we were disappointed to find that cleanliness and maintenance were not up to the same standard as before: • There were quite a few dead beetles in the hallways that were left uncleaned for days, and we even found beetles in our first room. • We also noticed that housekeeping collected room service trays from the hallways at all hours, often very noisily, which disturbed the peace and made us worry about safety and hygiene. • For the first few days, the beach was covered with piles of sargassum, which we understand is a natural issue, but it wasn’t cleared efficiently, and the smell carried into the hallways. . Also, our king bed was sunken in one side which would be horrible for sleeping. Overall, we still enjoyed the great food, fun amenities, and beautiful grounds, but for the premium price, we feel the resort could do much better at maintaining cleanliness and ensuring a quieter, more restful atmosphere for guests. We truly hope to see improvements, because we’d love to return again.

Megan Larsen

The resort was perfect! Avoid the lure of the sales pitch in order to get passes to the Grand. Stayed at Sunrise, which was perfect for our family 🫶🏻! Visited Nizuc and Grand. Nizuc pool has a waterslide for kids, but mine got bored after a few times down. Nizuc Brazilian steakhouse is amazing! The Grand is huge, the waterpark was definitely a bit crazy definitely not quiet and neither was the kids room at the Grand. The kids room for sunrise is located between sunrise and Nizuc and my daughter loved it! There are golf carts, running to take you to different places around the resort in between resorts, and there’s also a bus that runs to the lobbies of each of the three resorts located within the resort! The rooms were unbelievably clean, servicing rooms happens often and is stellar! We had partial ocean views from our two rooms. The food at the buffet was excellent every day and for every meal. Each resort also has café/bistro offering, homemade ice cream, crêpes, artisan coffee, Frappuccino’s, lattes, sandwiches…. This café was clutch, especially when my seven-year-old decided she didn’t like anything at the buffet- I.e., chicken nuggets didn’t taste right one day or another, etc. lol The sales pitch is to become a member of the resort and earn a free vacation and it’ll only cost you $70,000 unless you want a lower package which I think I blacked out at that point but maybe it’s $12,000?! Was supposed to take 90 minutes so we left our children in the room first thing in the morning (7 and 11 yo) but it was over two hours. The salesperson grew angry that we wouldn’t sign up so it wasn’t the most pleasant experience! Still giving a five stars because we loved the family vacation and everything about it!!