Olena Marushkevych
I recently stayed at the MonteCarlo Hotel in Sharm El Sheikh, and while the hotel was quite nice with clean rooms, friendly staff, and good facilities, I was really disappointed with the animation and entertainment. The animation here was far worse than what I've experienced in other hotels. There were very few activities, and the ones that were available lacked energy and engagement. It felt like they were just going through the motions without any real effort to make the experience enjoyable.
We expected much more from the animation program at such a hotel, but unfortunately….
They ask for good reviews and went after us like 5 days to make it. Everyone goes at the swimming pool and ask for this. This is shame to ask that way while the animators were low-energy and didn’t show much interest in the guests. All the activities they organized were repetitive and uninteresting, especially for adults. The kids weren’t impressed with the children’s programs either — there was a lack of activity and interaction. There was no sense of fun or involvement. Animation in other hotels in Sharm is much more diverse and lively. It’s a shame that our expectations weren’t met.
Heidi Kay
This was our 2nd visit to Monte Carlo Resort and, once again, we were VERY HAPPY. The staff are incredible, they go out of their way to do whatever they can to make you happy and are so incredibly welcoming. The rooms are spotless, the housekeeping staff acknowledge you every day and ask if there is anything else they can do for you - Personal thank you to Bassem who kept our room perfect and made animals out of towels for our children everyday!!. The Lifeguards are exceptional! They watch over your children like they are their own which is a great comfort if you have more than 1 child in the pool. One particular lifeguard (Mohammed) even helped teach my Daughter how to swim. They really do care about everyone's safety and will interact and play with them while still being completely vigilant at all times. Another big thank you to Ahmed who played with a plane in the baby pool with my Daughter, he is such a lovely man!
There is a huge variety of food in multiple restaurant's around the resorts, served at breakfast, lunch and dinner and snacks available all day. Again, the restaurant staff are amazing. If you are sitting by the pool and want a snack, they will bring it to you. Omar on the bar was brilliant, he has a great sense of humour, always made us laugh and would always carry our drinks over to wherever we were siting. Bashoy also is amazing, he always smiles and would bring us drinks and food whenever he saw us. Inside the main buffet restaurant, I have to say another big thank you to the best chef in Egypt - Karam - He made us food that wasn't on the menu every evening. As soon as he saw us arrive, he just have us a smile and a wave and started cooking, thank you Karam, your a lovely guy with a massive smile!! We called him The Happy Chef! (Egyptian Pie is the best!!) Another big thank you to the cousins Waled and Waled who found us a table for 5 every night and made my children a special drink. They always made sure we had drinks on the table as soon as we sat down and welcomed us the minute we walked in. They were always happy to see us and we looked forward to seeing them every evening. Thank you both for everything.
My final and biggest thank you goes to my friend Ayman. Ayman, you are the kindest man in Egypt, you work so so hard and you are the reason we came back to Monte Carlo 2 times. I will forever recommend this hotel to my friends and family because of the amazing service you gave us. You treated us like family. Thank you for everything and all the memories you gave me and my family in your beautiful country. I wish you health, wealth and happiness Ayman.
Everything about this resort is stunning, from the gardens which are so beautifully maintained, to the rooms, the only thing that lets this place down, is the sheer rudeness of the Russian guests that stay here. Unfortunately, they have no respect for other people or the staff or even peoples personal belongings, so my advice would be to go, but be prepared to be incredibly firm with the Russians here as they don't care about anyone but themselves. The staff unfortunately just have to put up with them and continue to be their lovely polite selves.
Thank you Monte Carlo!!
Thank you Ayman (Restaurant), Karam (Chef), Waled, Waled (Restaurant), Omar (Waves), Bashoy (Waves), Ahmed (Lifeguard), Bassem (Housekeeping), Mohammed (Lifeguard)
Regards - Heidi, Shelley, Chris and family
Chris Kay
Food was excellent, service was so friendly and entertainment team were fantastic. Omar, Muhammed and Ali were great with gearing the kids involved playing games. Highly recommend coming here.
Michelle
Great hotel! The entertainment team were brilliant! Shout out to Mercy who was especially accommodating and made the holiday memorable for the kids!
Ricky Ryder
I recently stayed at the Monte-Carlo Sharm Resort & SPA, and unfortunately, my experience was far from pleasant. There were several issues that really detracted from what was supposed to be a relaxing vacation.
To start with, the check-in process was painfully slow, which set a frustrating tone from the beginning. The hotel’s decor felt overly garish and tacky – an unfortunate mix of outdated design elements that seemed to be stuck in the 80s. The whole place felt worn and in need of a serious renovation. The room we were given had not been cleaned at all upon arrival, which was incredibly disappointing.
Speaking of the room, it was far from what I would expect from a 5-star hotel. The furnishings and mattress were old and worn, giving the room an uncomfortable, dated "80s chic" vibe. Additionally, we had issues with the water – it took a solid five minutes for the hot water to come through, and even then, it was lukewarm at best. The shower never got hot enough, and we ended up using the bathtub instead of the shower cubicle, which was incredibly inconvenient.
The resort’s overall theme continued this trend of cheap, tacky design, and it seemed like every corner was focused on maximizing profit at the expense of guest comfort. But perhaps the most frustrating moment was when I had just finished snorkeling and accidentally swallowed some salty seawater. When I tried to ask for a simple glass of water at the beach bar, the bartender refused to serve me because my wristband had fallen off in the sea. I wasn’t asking for alcohol or bottled water – just water to rinse my mouth. This experience really encapsulates the overall attitude of the hotel, where guest satisfaction clearly takes a back seat to cost-cutting measures.
Additionally, I came across numerous reviews mentioning bedbugs and inappropriate behavior from the animation team toward young women. In hindsight, I wish I had paid more attention to these warnings before booking my stay.
Overall, I would not recommend the Monte-Carlo Sharm Resort & SPA. The hotel promises luxury and 5-star service but delivers a barely 3-star experience. If you're looking for a relaxing vacation, this is definitely not the place for you. There are plenty of other resorts that offer better service, comfort, and value. Don’t make the mistake I did – look elsewhere.
My Booking
