RussE
Second visit in just over 1 year, still a great hotel however what is going on with the dining!!. On arrival in November stay, offered buffet dinner for half price and advised to book- why?, At dinner, granted 6 30pm but we were only people there!, told to go up to buffet as often as you want. I understand that restaurant is still being run separately from hotel and it appears to be still not working and no evening entertainment.
However, cannot fault staff, reception staff very friendly, helpful and efficient. Cleaning staff work very hard and always friendly. Hotel is very clean and room overlooking pool was a great bonus, was requested and we appreciated the hotel accommodating us.
William Schofield
A very comfortable and practical hotel, with the amenities I would expect. Decent breakfast with plenty of options, clean, spacious and comfortable rooms, excellent location near the airport (although you can hear the planes taking off). A special mention to Julia who was superb in giving us really excellent service. However the hotel doesn't get a 5 star rating because the beds weren't very comfortable and very loud when moving around, the gym was not adequate and suitable for any weight lifting, the decor in the rooms and the hotel was fairly old. But it was overall a very enjoyable and relaxing stay.
Daniel
We arrived at the hotel at 11:30, and as our room wasn't ready yet, we were directed to a changing area before we relaxed by the pool while waiting.
When it was time to check in, we were delighted to receive a complimentary upgrade to a suite. The suite was spacious, featuring two balconies, a large kitchen/living area, a big bedroom, and a fantastic bathroom. Although we didn’t spend much time in the room, it was a lovely upgrade to have.
The upper pool was great, complete with a lively poolside bar. Brendon, the barman, was friendly and kept the atmosphere fun with his lighthearted banter. Happy hour, which ran from 4 to 5 PM, offered a good selection of drinks at a discount.
We only had breakfast at the hotel's restaurant, which had plenty of options, however, since we were only there for a few days, we chose to explore the local dining scene for our other meals.
The hotel is in a quiet, family-friendly area, just a short walk from the beach. It's also conveniently located near a supermarket, and there's another well-priced supermarket right in the hotel basement.
Overall, we had a great stay, and if we return to Lanzarote, we would definitely consider staying here again.
Edel Daly
Just back from a 6 night stay was a fab place absolutely spotless apartment, bed made every day!! only thing that let it down for me was no atmosphere around the pool not particularly catered for young / kids no entertainment at night not that i seen anyway!! but more for the elderly other than that fab place if your looking for a very quiet hotel this is the place staff were also great very polite 😀
Kristal Campbell
We stayed for a 3 nights in a self catering apartment. The apartment was a great size, with full kitchen appliances, oven, hob, microwave, fridge, toaster and kettle. The bedroom had built in wardrobes and two extremely comfortable single beds! The bathroom was a good size with sink, large mirror, hairdryer and large shower. The outdoor area was communal with the lower apartments but still private enough, it had table and chairs with a view over the tennis court.
The location is slightly outside Puerto del Carmen, urbanisation was called Matagorda. Lovely area, plenty of restaurants and shops. Hotel very close to beach. I will definitely be back again. We had a fantastic stay!
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