Lee
An amazing hotel. I had a great 2-day stay here with my friends. The staff were amazing, and the morning breakfast had a tonne of options to choose from. There were many restaurants nearby to choose from, and most importantly, it’s very close to the beach. 10/5 stars if I could
Roya -
I travel many months of the year in different parts of the world. Service and good treatment of people are highly important to me wherever and whatever I do, see, eat, and sleep.
I did not stay here (yet) and I dodged a bullet in my honest opinion. Maybe it was a random unlucky experience with one thoughtless person in the company but I will not risk wasting my time and money in a company with heartless staff after tonight's experience. I am a person on crutches, exhausted, lost, and frazzled in a town I just arrived in and I was refused help of charging my dead phone for literally 2 minutes so I could quickly check where to go. The worst part is that he was hesitantly walking over to help, then paused and said, are you a client, we only have this service for clients.
Clearly not a customer. He then smiled and laughed with his colleague as I walked away.
Thoughtless, heartless young individual who doesn't understand that as a frequent traveller, I may have stayed here on my next visit. I could be writing a positive review or word of mouth shared my positive encounter. Instead I'm here, to warn others of my experience with your company. I also hope to spread awareness of your staff members up to higher management.
I dodged a bullet.
I was so shaken by this experience that when I found a kind person to charged my phone in a nearby shop for 2 minutes, (thankfully as I was walking in the wrong direction) and I had to walk past the hotel again, I went back in and the young man wasn't there but a lovely young lady was behind the counter and she said she would pass on my bad treatment to the manager. She was kind and understanding.
Teresa Gracey
What an absolutely superb experience. The hotel is amazing. The room we had for the 10 days was certainly first class - a side sea view apartment suite but with balcony so the view was amazing. All of the staff are friendly and very welcoming. We booked half board so we could see the city but the variety of food for both breakfast and evening meal was absolutely superb and again all of the staff made you feel very welcome. Thank you RR Hotel da Rocha for the most amazing Portuguese holiday. We will certainly be returning and I will definitely be recommending for the perfect relaxing break.
Farah Siam
We had an ocean view room - 602. The view from the room was amazing and the room was very spacious. The location is central and easy walk to the beach. However, the amenities aren’t that great: the towels felt old, they provided soap but nothing to keep the soap on, the elevator was old and small, etc. small things really but I’d book again because of location and views.
Dominik Dietzel
Very modern and clean hotel. They offered a good variety of local and international food and drinks, but not too much for vegetatians. The room was big and had a nice view from the balcony. Unfortunately the street is very loud, even on the 5th floor. The partial ocean view is ruined by the noise and the smell of grilled meat from nearby restaurants. If you want to go out to shops or bars, this is the right location, everything is close by. Also the beach can be reached in no time. I would definitely go there again, but not book the side-ocean view.