D K
Estrela is a beautiful property. We stayed here over 6 times ans loved each time. We've stayed in 2 beds and 1 bed apartments and all are very well designed. Services within Estrela are fab pools, spa, restaurant. Easy access to beach and local bus to lagos. Love the area its just a slice of heaven
ricky dowling
We were given a room that did not match the description. It was my wife’s 40th birthday and had booked for 4nights.
When we arrived to the property the staff were unhelpful and slightly rude so not a great start!
We were then given our keys and a fob to the garage to work our car which didn’t work, so was stuck outside with no assistance.
Eventually we got to the room and it was very large but felt like someone’s holiday home with random items in cupboards and drawers including 2 cd players in the living room. I think 1 is enough.
We checked out our room which should have been a big double and it wasn't. It was 2 single beds.
Myself and my partner have adhd and autism along with my partner having severe disabilities and high anxiety. This was too much to take so we expressed our concerns with the resorts reception where the gentleman on the desk was actually laughing at our concerns.
Had he approached it professionally with empathy we would of asked for a different room with a double bed, but the sheer rudeness and lack of care from him didn’t make us want to stay there a minute longer.
He told us if we’re not happy he would have happy to cancel our booking but as we booked through a booking agent there’s nothing he can do his end.
We went back and forth for 8hrs trying to resolve it and admitted defeat at 1am and both me and my partner slept on the sofas int the apartment as my wife couldn’t trek the stairs to the bedroom and I was too tired to carry her.
We attempted to resolve this in the morning and this time where told something different that they wouldn’t refund us.
We made the decision to leave the property and checked out at the front desk.
We were told that our deposit would be released within 24hrs and now back in the uk still haven’t received it.
We’ve contacted all parties with still no resolution and €1000 euros out of pocket.
I would avoid this place unless your a family with kids and you don’t want to leave the apartment because there’s not much around, the breakfast is average and the staff in there are all congregated around the food area looking at the guests and talking about them in Portuguese.
Extremely bad experience and will it be recommending this place or returning EVER!!
Talaat Rosy
Customer service was really unhelpful and gave wrong information.
Description didn’t match location.
Really not a good place if you struggle with disabilities.
The apartment themselves are large and clean.
But they say double while giving you twin beds pushed together. Which didn’t work for us at all with our disabilities.
I can’t stress how awful and condescending customer services were.
Joanne Bunner
Just had a treatment with Lillyanna at the Estrela Health and Beauty Spa,the best massage i have ever had ,Lillyanna has the perfect touch and I felt very relaxed through the whole treatment a must if you can x
Ashley McDonald
Beautiful rooms and excellent location with lovely pool and bar. Amazing off season and not too bad when the kids are there in summer. Always recommend Estrella.
My Booking
