Alexandra Musat
I was very dissapointed with this hotel. I don't consider it offers 3* conditions. Although we announced we'll have an 8 months old baby with us, we were offered a room in the dinosaur building, which was old and very far from the one with the restaurant and the reception. And it didn't have an elevator, either, which made things complicated. But that wasn't the main issue. The furniture was old and there was a strong mold smell in the air. We asked for another room, but we encountered the same problem. After lots of discussions and the help of the tourism agency we bought the tickets from, we got a room in the reception building, which made things a lot easier for us. But the first 2 days were not nice at all.
Also, the food was average to poor. I do not recommend this hotel.
Stacey Vickers
My advice would be if your not all inclusive or need space don't visit this hotel!. Unfortunately the rooms despite being comfortable are as small as they come and ridiculous for a family of 4 to stay in.
The area is lovely and quite with a quaint beach 8 mins walk away, however should you wish to taste the Spanish cuisine there are very few places to eat and nothing to shout about, you can however grab a local bus to Marbella centre for €1.20 where you will find everything you need.
The staff in the hotel are friendly the cleaner's are especially good at there job, the facilities are OK however this is a very child friendly hotel that caters more for younger children and are sometimes more safety then fun! for example no inflatables in the pool, the life gaurd follows you close without a smile which is a little uncomfortable.
Unfortunately the entertainment on site really sucks! That's of course when there's entertainment most evenings the hotel is dead.
If you have English children wanting to join in on clubs through out the day they won't because of the language barrier it's a very Spanish hotel.
All in all you get what you pay for its cheap, friendly and clean.
Christina Gordon
I would not recommend this hotel to those with a young family. The hotel will charge you £180 to upgrade to a room with a balcony which is outrageous when those with young children require a balcony to dry towels etc.. 99% of the guests are Spanish and they don't mix with English guests. The beach is private, and you are charged €6 - €12 each time for a sun lounge. The walk to the beach from the hotel is very far although the beach is amazing / stunning. There is NO rep, and so you no nothing about what the area has to offer, and none of the staff offer up any information on what there is to do. The country is very very expensive, and to travel by taxi, you are looking at £20 - £25 per trip, each way. Some taxi drivers will deliberately drive the longer way, to gain more money, and they will not take five passengers within their taxi, which means larger families are stuck in the hotel, or have to have two taxis or take the bus when going out. The bus service however is great, and you can get to most places within 20 / 30 mins. I witnessed an issue where a couple with three small children missed their transfer and flight, and the hotel did nothing to support them. I had to get involved and demanded they at least fed their children who where hungry, crying and distressed. At one point my friend offered to pay for their meals, but the manager changed his mind and allowed them to eat for free, after we reminded him that most of the food would be thrown in the bin. They had to stay for another two nights which they had to pay for. The staff and mangement kept saying, "its your problem not ours". which is a very unhelpful & unprofessional service to offer guests when they are in a crisis, it was late evening, and all you they required was somone to reassure them everything is going to be okay. They only seem to bend over backwards for their fellow Spanish guests. The positives are that the rooms are cleaned daily, the breakfast is excellent, and the beach is stunning..If you book.... DONT SAY YOU WHERE NOT WARNED!!!
Gabriel Ádám
We had a cozy room with a nice view. The food was also good. There were no gluten-free breads or cakes, but when I asked the waiters, they showed me what I can eat. They also had some gluten-free breads or cookies in store, so I could get when I asked for. Probably the only thing bothering us was, that the hotel is far from the civilization. I mean we were far from the center of Marbella, even by bus. Plus the highway was also too close to the hotel, and there was no place to go to get a drink in the evening. At least there was a supermarket nearby, and a pharmacy we did not need, but you know, just in case. :)
D vH
We couldn't stay there, because of corona. But they cancelled our reservation for free, even though it actually wasn't. Super nice and we really do appreciate it! And we will definitely stay there once travelling is possible again!