Faiz Ali
My parents stayed at the hotel for 4 nights and absolutely loved it.
The food was great the room got upgraded free of charge the service was top notch.
I can't recommend the resort enough a big thank you to the team for making the trip a one to remember.
Kadri Heinväli
Charmillion Gardens Aqua Park (former Sea Gardens Resort) belongs to a group of 3 hotels, all next to each other. Gardens Aqua Park is the furthest from the sea, but the walk to beach is very enjoyable and quite quick - you'll get there in 10min max. All 3 hotel gardens and pools are accessible to all guests. Gardens Aqua Park guests can also use the buffet of Sea Life Resort, but not the Charmillion Club's restaurant.
The food was ok - you can always find something that you'll likely go for seconds, especially if you like chicken, beef and roasted vegetables. The buffet restaurant on Gardens premises was smaller but also cosier and with the best service staff. The food selection seemed to be the same between Gardens and Sea Life.
The buffet and bar offer soft drinks, like coce, beer, coctails, slushies, quite ok americano / cappuccino. Wine is only served in the restaurant. You can always ask for bottled still water.
During your stay you can book a table on 3 nights in one of the a la carte restaurants on all hotel premises. We tried some of them, but found the selection & quality underwhelming. The raved Japanese restaurant was impossible to book.
The pool view family room was specious for our family of 5. The rooms look a bit warn, but are clean.
The warmest pool is located on the Club territory, closest to the sea. Sea Life pool was heated as well. The pools in Gardens, including the water park were not heated. But even in December our nordic kids were able to enjoy water without getting too cold. Wet suite tops are recommended. Our 6, 11 and 20-year old boys were very happy with the waterslides and usually spent several hours each day in the aqua park. It was a definite plus for picking this hotel.
My goal was to pick a hotel with easy access to the sea with its own coral reef. And on that front Charmillion also delivered. The walk to the beach through Sea Life gardens is lovely. You could always find chairs in spots that were not windy. There's a long pier that takes you to the reef. If it is too windy, the pier is closed and then you can only swim in the mostly knee deep water which is on the other hand perfect for kids. Water shoes are a must as the seabed is uneven and sharp. But even in that shallow water you can wear a mask and enjoy all of the colorful fishes that surround you. This was such a great experience for the kids!
Swimming along the stunning coral reef is the best feature of this hotel. With every snorkelling session you'll notice something new. As our 6-year old is an experienced swimmer, he was also able to enjoy the wonderous underwater life above a 30m drop.
On the hotel premises there was always enough space - to pick a lounge chair at the pool/water park, at the beach or to find a table in the restaurant or at the bar. We especially liked that there was usually no-one bugging you about buying tours and other services. The animation team was more active in Sea Life and seemed to be tailored for the Italians which suited us fine as we prefer to take care of our own entertainment. We did go for one of the evening shows, which was quite terrible. We preferred hanging out in the bar area, playing pool or enjoying friend's company on the hotel room's balcony instead.
Overall we were really happy with our stay. The staff were all very nice and always attentive. Especially the bar and restaurant staff of the small restaurant of Charmillion Gardens.
Two pro tips: use the InDrive app for ordering a taxi - the fees are very reasonable and non-negotiable once confirmed. And a great grocery shop with ok prices and actual price tags was this one: All In Market https://maps.app.goo.gl/tF86NiT7LqsorsQ49
Marwa Zead
Everything was fantastic the staff were very polite and helpful especially the receptionists Mahmoud ,Moustafa and Osama .food was delicious and variable in all main restaurant. The main restaurant crew in Gardens Aqua park were so nice and welcoming. The swimming pools were very clean, and all the water slides operated very smoothly. The housekeeping was very consistent and the room was cleaned almost every day. The boat trip was amazing. The diving team was organized and ready to help anyone dive especially the snorkeling instructor Ali. All in all, everything was beyond expectations, and I would recommend this hotel to anyone who wants to have fun!
hesham hossam
we reserved 3 rooms, but the overall experience was far from perfect. things took a turn for the worse when an employee at sea life restaurant confronted us on the checkout day being rude and demanding extra money. despite clarifying that lunchtime falls before the check-in time, and thus, it was reasonable to settle it at checkout, our explanation responded by that he knows we are trying to make the best of the paid money, really! my recommendation would be to avoid dealing with them if you don't wanna ruin your vacation.
Maaz Khan
We had a wonderful experience at Charmillion Gardens. The hotel was beautiful and the staff was really friendly. We found the food delicious and the manager in the Aqua Garden restaurant Mahmoud Kalaf was amazing. He looked after my family during every meal. His waiters were really friendly especially Hassan Hussein, who would give my baby daughter balloons every time and also prepared a special table for us as a surprise.
The beach was conveniently located near the restaurant and the hotel has all the facilities you would want. I would definitely visit here again
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