Raimonda Bagdoniene
We love staying here! The rooms aren’t perfect, but the staff is very friendly. We’re also pleased with the food and entertainment. Great value for the price!
Tifani Bujdosó
Our stay had a few ups and downs, but overall, it was a pleasant experience. Upon arrival, the first room we were shown didn't quite match the online photos, leaving us feeling a bit uncomfortable. However, with the manager’s help, we were able to request an upgrade for the next day. The new room was absolutely stunning and just like the pictures we had seen online. The only downside was the noise from the kitchen and nearby construction works, but this didn’t ruin the experience, and we were able to enjoy the upgraded room.
The food and staff truly stood out during our stay. The variety of food available was impressive, with something for every taste, and the quality was consistently high. The staff were friendly, welcoming, and worked tirelessly to ensure guests were well taken care of. A special shout-out to the reception team, who were always eager to assist with a smile. It's clear they work hard, so visitors should make sure to show them respect and kindness in return.🫶🏻
One of the highlights of our trip was the opportunity to explore local excursions, which were organized by a helpful and knowledgeable man offering a variety of options at great prices. All the excursions we tried were well worth the money, providing memorable experiences and great value.
While there were some additional costs we weren't aware of in advance, such as fees for the gym or the 8-ball pool, the overall facilities were good. These small charges were easy to overlook given the wide range of activities available.
Finally, a special mention goes to the animators. They were absolutely fantastic and made sure everyone had a fun and enjoyable time. Their energy and dedication to ensuring guests were happy were palpable, and they formed the friendliest team we encountered. Thank you to all of them for their hard work, and we sincerely hope to return in the future!
Frances Lamarra
My experience was very good.
The food was excellent but the dining room would benefit from a bit of reorganisation.
Housekeeping was excellent.
The Animation team were charming and engaging. Abdel is an amazing dancer and singer! The exercise class was definitely a bonus. Those guys work very hard to include every guest.
Maintenance arrived promptly when I had a problem.
Every member of staff did their best to make guests happy
NINO V
A family-friendly spot with warm and welcoming staff. The breakfast was a bit chaotic, which could have been better organized, but the spa experience was relaxing and made up for it. Overall, a pleasant stay with good service and cozy vibes.
David Humphries
The hotel itself is generally OK for the money. The issue is that they expect guests to pay for their rooms in cash upon arrival and then apply questionable exchange rates at the check in desk. I brought £300 with me for spending money and wanted to change it there for a better rate, I ended up using it for the room. Instead of paying the Booking.com rate of about £355 it ended up being £405 due to the way they calculated the exchange rate from £ to Euros to MAD. Then all the additional money I withdrew from their ATM incurred a 10% fee. This is NOT ACCEPTABLE. Having read the other reviews more closely I realised afterwards that other visitors had simply refused to pay in cash and then the hotel's card reader magically started working. If I was a more experienced traveller I'd have done the same. The Wifi is awful too. The rooms are fine and the breakfast isn't bad, the pool is nice enough. If it wasn't for the payment issue the review would have been 3/4 star. I don't know how they operate like this catering to mainly Western tourists.
My Booking
