Zainab Patel
During my stay here, I was overall surprised at the amazing experience I had at this hotel. I'm an avid traveller, so hotels are a constant when I'm abroad. But this hotel moved my standards, the staff and service was excellent, the food and rooms were just incredible. I hadn't a single bad remark to make. I will be definitely be coming again literally in 2 week [I've already re-booked]. Hope to see everyone soon . I would recommend this hotel, I met everyone on the staff and they all were extraordinary, I was so happy as to why I’ve re-booked to take my wife. A special shoutout to the receptionist Hassan and the manager Abdesslam, whom I have great respect for. Incredibly friendly and welcoming. ( a review on behalf of my husband)
Fowzia Ashraf
I very rarely leave negative reviews for hotels but this particular one was exceptionally bad. Quite frankly, it's the most disgusting service I have ever come across in a hotel. The staff are incredibly rude and completely u bothered. The very reasonable requests made (in advance and agreed upon) through booking.com . 1. Upon check in to our 2 rooms, there's no interconnected rooms for my young children - told to come at 9am on the off chance it's available. How do you not know what room is available the following day? 2. Paid for 2 pool view rooms on booking.com and the arrogant member of staff told me there's none available and did absolutely nothing about it. 3. The pools are not heated at all, they are also disgustingly dirty so we did not venture into them again after the first day. 4. I had requested an iron on the first day, told to ask housekeeping who will bring it, came again the next day and the next and told the same thing then on the fourth day I was given attitude stating that they aren't obligated to provide one even if its available. Honestly at this point, I'm just reeling from the lack of basic etiquette from the reception girl Hajar, and her manager! 5. The breakfast was inedible. Very bad. The restaurant staff are no better than those at reception, ask them for anything and you will get a blank face and tell you to go elsewhere. Nothing was ever topped up, if they ran out of milk or bread, tough! I could go on and on but honestly its just dire, never ever again. Would not recommend. The room itself was decent however the AC didn't work properly and no minibar, and the view left little to be desired (pictured). The mattresses were not comfortable either. Agadir has much better hotels, I'd book elsewhere.
Sarah Parsons
Visted This Place For A Few Days, The Hotel Was Spotlessly Clean, Great All Inclusive Food & Drink Selection & 2 Mins Walk From The Beach. Lovely Tram/Train Parks Out Hotel, 20 Dirham (1.60£) Takes You On A 45min Tour Around The Island.
Rooms Very Clean, Lovely Housemaids Who Clean Extremely Well Every Day. Great Pool & Slides For Kids, Entertainment Was Fun.
Definitely Recommend Whether Solo, Couple Or Family. I Went For A Few Days On A Relaxing Holiday , Chilled In Hotel, Feeding The Local Tortoise & Animals & Enjoying The Weather. Definitely Recommend This Hotel & Would Also Go Back. Staff Were Wonderful ♡
Ruth Ryan
Me and my partner absolutely love this place. The rooms are very clean, food has an amazing selection bur what keeps us coming back year after year is the staff.
Such helpful, welcoming and nothing is too much trouble.
Love Ruth and Irfaan
Nicoleta-Giorgiana Caraiman
We chose this hotel hoping for a relaxing family vacation, but unfortunately, the overall experience fell well below expectations.
Accommodation:
The room did not have a double bed, and the amenities were lacking for a hotel that claims to offer quality services. There were no pool towels in the room — they had to be picked up with a deposit, which is highly inconvenient considering that most guests come for the pool and expect such items to be included. Staff members were even taking breaks near the pool to make sure no one brought room towels outside.
Even when the bed was supposedly made with clean sheets, we found hair on the linen.
Pool and Beach Access:
The pool opens late, at 10:00 AM, and closes early, at 6:00 PM — not ideal for vacationers. Although the hotel claims to have a “no sunbed reservation” policy, all loungers are taken early in the morning with towels, — quite disappointing.
There’s no direct beach access. Guests with children will find it especially difficult, as you have to carry everything through a somewhat rundown bazaar. Also, be careful at pedestrian crossings — drivers do not stop. At the beach, sunbeds are also closed at 6 PM, and there’s no bar or even a place to get drinks.
Services and Facilities:
Check-out is at 12:00 PM. If you’re traveling with young kids who nap at midday, your only option is to wait in the noisy reception area. On a positive note, the TUI transfer was good — quick and comfortable with a small shuttle bus.
Food:
The food selection is not child-friendly. There are no packaged items like yogurt cups or baby food jars. If your child doesn’t eat pizza, pasta, or desserts all day, there’s very little you can offer them, especially without spices or seasoning. There are no diet options like plain vegetables or plain meats.
For kids or adults with food allergies, the situation is even worse and I didn’t trust the food safety enough to feed my young child from the buffet.
Food hygiene was also concerning — some staff served cheese or rolled items in breadcrumbs with bare hands, and I even saw a man wipe his hands on his apron and then handle food again. I experienced stomach issues a few times during the stay, which might be related.
Pros:
Beautiful and well-maintained garden
Smooth and quick transfer with TUI
Salad section is varied
Dessert selection is okay, though not all were tasty
The children's playground consists of two small, old slides. The area should be improved. An indoor play area for children would also be a good idea, especially when it's very hot outside.
Kids’ pool was dirty on some days
Overall, the hotel feels stuck between trying to be a premium destination and offering outdated or careless services. I would not recommend it for families with young children or anyone who values cleanliness, convenience, and proper service standards.
My Booking
