Cerys Bussey
Nice food, plenty of variety. Rooms warm not sure if the air con fully worked. Lots of mosquitoes - bring repellent! Staff and service excellent!
Ridgeback Safari
I usually don’t write negative reviews, but this hotel experience was beyond unacceptable. From the moment we arrived, we faced one problem after another, and despite informing the staff multiple times, nothing was done to improve our stay.
• Dirty Rooms & Unchanged Beds: The room was filthy when we checked in. The beds were not freshly made and were full of hair, making it clear that housekeeping had not done their job properly. Even after complaining several times, the situation remained the same.
• Non-Functioning Bathroom & Ant Infestation: Our bathroom did not work properly, and to make matters worse, it was full of ants. Additionally, there were moments when there was no hot water, making showers uncomfortable.
• Water Restrictions: The hotel does not allow you to use as much water as you need, which is ridiculous for a place that claims to be a proper hotel.
• Long Waiting Times for Drinks: Ordering drinks was a nightmare – we had to wait for hours to get a simple beverage. The service was painfully slow and inefficient.
• Strict Meal Times & Unwelcoming Policies: You can only get food during specific meal times, and once those times are over, the restaurant is strictly closed. If you’re late, even by a few minutes, you are literally kicked out with no consideration.
• Unfriendly & Incompetent Staff: The staff were extremely rude and unhelpful. They did not address our complaints and, in many cases, did not even speak English properly, making communication almost impossible. Their attitude was indifferent at best, and they showed no effort to accommodate guests.
• Misleading Hotel Appearance & Outdated Rooms: The hotel advertises itself as something it is not. The rooms are old, outdated, and far from what you would expect based on the pictures.
Overall, this hotel was a complete disappointment. The poor service, unclean conditions, and lack of hospitality made our stay stressful rather than enjoyable. I would never recommend this place to anyone – avoid it at all costs!
Poldi Google
Probably one of my worst hotel experiences ever.
It started when we arrived. I already did the online check-in which now seems unnecessary thinking about it. We were told our room is not yet ready (even though it was the exact time we gave for the online check-in), and that we have to wait in the lobby. I was told this several times, just for them to figure out 90 minutes later, that they forgot about us. It took them another 20 minutes to figure out which room we are assigned to.
Then we were shown our room by staff and after giving him 20dhr he looked at us furious and hasn’t greeted us since then (it is a 1 minute walk and we were carrying nearly all of our luggage ourselves).
The room was horrible, stains on the bedsheets and blanket, and worst of all, dozens of mosquitos in the bedroom and the bathroom. Some of them already dead but not cleaned up and blood around them, most of them alive.
Next issue was when we realized the internet is not working in our room, so we went to the receptionist asking what the problem is. He said that the internet is not working in any rooms besides the public areas. For a 4 star hotel and 140€ a night, I was flabbergasted, for them not providing internet. It turned out, not only does it not work in the rooms, but nowhere besides the lobby.
Next shock was she shower, the glass that covered the rest of the bathroom from the shower was leaky, so after each shower the bathroom was flooded. Also the bathroom had a lot of mold on the ceiling, as well as the toilet just not being clean properly. Ah, and there was not ventilation in the bathroom (that explains the mold), so we were able to enjoy the full experience of a steamy smelly bathroom. Also, they clean up your room around 11 am, take your old towels, but don’t bring new towels until the afternoon, so if you want to shower in between those times, well…
In general, the AC system in the rooms were also not functioning, and as other people commented, after asking staff, the AC literally works in none of the rooms.
Lastly, the breakfast buffet is very limited, and even though it says it’s until 10 am, they already start closing it at 9:30.
Altogether, for a 4 star hotel, costing 140€ a night for the cheapest room, it’s just not enough being right next to the beach and having a pool. Service was horrible and none of the workforce was professional. The rooms are just horrendous, and filled to the brim with mosquitoes.
Walied Touni
Worse ever experience in my life
I am 52 years old, travelled to over 2 dozens countries
I also worked and experienced life in hotels business earlier in life
Never ever seen poor maintenance as I have seen here in this facility, full of ants, mosquitos and sewage odor, very slippery floors as they clean ceramic floor with oil a huge hazard
In their Seafood restaurant while dining with my wife, without even moving my chair broke under me that caused me to roll over backward, my head hit the floor hard, since then I feel dizzy and not well
Had to change rooms 3 times
From Room # 3144 to 3149 to 2249 due to the following
1- Ants and mosquitos in all rooms
2- Sewage odor in room 2249 ( my last room)
3- Broken glass, dust in hallways
4- Poorly trained house keeping ( left used towels from previous guests in room 2249 )
5- Reception calls are not going through most of the times
6- Slippery floor ( hazardous )
7- No obvious exist signs in case of emergency as fire
8- Broken restaurant chairs
9- Long lines in the reception area
This hotel is a “ Catastrophe” a hotel full of land mines of problems
I may very well seek reimbursement due to my horrible experience
The only 2 good things are their food is good quality, some good employees trying to make a living by doing their best to keep their jobs
Absolutely not recommended
Will attach photos
Robert White
Beautiful gardens, beach just outside, animation team get you up to join in activities. Lots to do and see. (Big shout out to Sara).
My Booking
