Shereen Bano
Hotel room is a nice size. There's AC and a fridge, theres no iron in the room. After that its down hill. Most of the staff are rude. Asked for a kettle multiple times never received it, this should be as standard especially if u claim to be a 4 star hotel.
The cleaners do half a job and did not clean our room half the time and when they did they left us with no toilet roll or towels. Had to ask a few times for this. Horrible hotel, do not recommend. The hotels with lower stars on the strip are way better than this so called 4 star. The only nice staff at the hotel was security. They also charged my friend to keep her luggage to the side as out flight wasn't until midnight, I have never been charged anywhere ive been around the world to hold luggage at a hotel. If u simply are going in and out you will be fine. If u want more from ur hotel and polite staff this is not it.
Inayah Nugent
We booked this hotel with bed and breakfast included, but when we arrived, we were told we hadn’t paid for it. We were not allowed to leave until we paid, even though our confirmation clearly showed Bed and Breakfast. It wasn’t just us — the manager was doing the same thing to other guests too.
When we finally got to breakfast, the buffet was disappointing. The food was cold, lacked variety, and definitely wasn’t worth the extra money they forced us to pay.
The manager was rude and unhelpful, which made the whole experience feel stressful and unprofessional. When he was showing us the booking reference of what we had booked, it clearly said bed and breakfast; however he would only show half of the report and still refused to accept we had already paid. They also had our ages wrong on the form as we are 21 and it states that we are 30. Due to our schedule we had to leave quickly, but the staff then delayed this process. In an attempt to diffuse the situation we did accept the payment. The only positive was the kind and friendly staff, who tried their best despite everything.
Overall, the experience was frustrating and not what we paid for. Wouldn’t recommend unless the management improves their communication and customer service.
Rose Sandorkova
The only positive thing about this hotel is the location and the view of you're lucky with the room. Most of the staff are friendly and nice, apart from one gentleman at the reception who clearly hates his job and gives an attitude to every customer, which is a shame as it does affect the holiday stay.
Rooms are nice only on floor 8 where you need to pay extra to get the actual 4* feeling (if so), they call them PREMIUM rooms, but not always available. Even is you pay for superior room, the bathrooms are usually old and dirty, hairdryer not working and always have an issue with the safe. We had to get the maintenance to come to our room couple of times so we could access to our valuables.
If you want a stress free holiday, I would not recommend to stay here, however if you want a nice view (from higher floor for extra charge) then this is the right place for you.
Zoe Cox
Based on the cost of the stay it's a good price. Apartment very spacious, comfy bed, large lounge and balcony. Hygiene poor our feet were always filthy we actually threw away our socks after, bed made daily, shower hook broken and hairdryer gave out as much heat as the back of a TV. Reception helpful for checking in but bar staff clueless. Based on the price I'd come again it's a bargain but expect no frills, get fit for the beach walk and bring your own mop!
jerry bicknell
Sadly all the bad reviews are right. On arrival I was charged 150 dirham tourist tax, in cash, instead of the 33 it should have been. Rooms need a serious overhaul. They are scruffy and beaten. A word of praise for housekeeping. They try their best with what they have to work with. I had clean towels everyday, beds made and floors mopped. Didn't go in the pool as it was freezing. The pool bar manager had attitude with everyone. It's dirt cheap to stay here and you get what you pay for. Didn't bother eating at the hotel as other reviews didn't rate it. Stayed in an apartment.
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