Shereen Bano
Hotel room is a nice size. There's AC and a fridge, theres no iron in the room. After that its down hill. Most of the staff are rude. Asked for a kettle multiple times never received it, this should be as standard especially if u claim to be a 4 star hotel.
The cleaners do half a job and did not clean our room half the time and when they did they left us with no toilet roll or towels. Had to ask a few times for this. Horrible hotel, do not recommend. The hotels with lower stars on the strip are way better than this so called 4 star. The only nice staff at the hotel was security. They also charged my friend to keep her luggage to the side as out flight wasn't until midnight, I have never been charged anywhere ive been around the world to hold luggage at a hotel. If u simply are going in and out you will be fine. If u want more from ur hotel and polite staff this is not it.
Cherrisse Porter
Solo female traveller. I stayed in an apartment room which is not the best but honestly I’m not in it really. What matters to me more is the grounds (swimming, tanning, eating) where I spend more time and those areas are well kept and amazing. However the best part of my stay is the service which is amazing. Everyone is so kind and has made me feel so welcome and comfortable. The hotel staff chats with me, the chef made vegetarian suche especially for me when there was only fish sushi at the buffet. The food presentation was great and better than restaurants I’ve been to. I was able to book every amenity I wanted in the spa without problem and the lady there was so lovely. I was able to leave my luggage for free in the baggage area and use the hotel and eat there before check in. It was a walkable distance to the beach. I was worried reading other negative reviews before I arrived, but I am happy with my stay and I would definitely come back.
jerry bicknell
Sadly all the bad reviews are right. On arrival I was charged 150 dirham tourist tax, in cash, instead of the 33 it should have been. Rooms need a serious overhaul. They are scruffy and beaten. A word of praise for housekeeping. They try their best with what they have to work with. I had clean towels everyday, beds made and floors mopped. Didn't go in the pool as it was freezing. The pool bar manager had attitude with everyone. It's dirt cheap to stay here and you get what you pay for. Didn't bother eating at the hotel as other reviews didn't rate it. Stayed in an apartment.
Inayah Nugent
We booked this hotel with bed and breakfast included, but when we arrived, we were told we hadn’t paid for it. We were not allowed to leave until we paid, even though our confirmation clearly showed Bed and Breakfast. It wasn’t just us — the manager was doing the same thing to other guests too.
When we finally got to breakfast, the buffet was disappointing. The food was cold, lacked variety, and definitely wasn’t worth the extra money they forced us to pay.
The manager was rude and unhelpful, which made the whole experience feel stressful and unprofessional. When he was showing us the booking reference of what we had booked, it clearly said bed and breakfast; however he would only show half of the report and still refused to accept we had already paid. They also had our ages wrong on the form as we are 21 and it states that we are 30. Due to our schedule we had to leave quickly, but the staff then delayed this process. In an attempt to diffuse the situation we did accept the payment. The only positive was the kind and friendly staff, who tried their best despite everything.
Overall, the experience was frustrating and not what we paid for. Wouldn’t recommend unless the management improves their communication and customer service.
Gail Downes
This is my second day here at the Anezi Tower,so far my room is a bit disappointing!!! No balcony,the hotel is situated next to a very very busy main road constant traffic noise especially at night!!! The hotel staff are all very nice and helpful but the reception staff need to wined their necks in and need training in hospitality!!!! Why why do we have to listen to very very loud music every day in the afternoon ?!!!! I could understand this if it was a aqua aerobic class but nooooo !!!!! It doesn't make sence.Its Tourcher!!!! I would never come here again, save your money and go to the hotel Riu it has a chain of hotels all over the world and i was very impressed by the one in Nerja Spain.
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