sharareh jafari
1.The advertisement indicated an all-inclusive package, but we were informed a day before our arrival that it was actually a soft all-inclusive, which included limited drinks. The service provided was full board with only three meals and no late breakfast or dinner options.
2. The meals provided were not satisfactory in terms of quality and taste.
3. Your advertisement mentioned a gym, traditional Turkish bath, massage services, mini golf, a private stretch beach, and a 24-hour exchange. However, upon inquiry, the reception staff informed us that these facilities are not available on-site.
4. The room shown in the pictures appeared modern, but upon arrival, it was clear that it required refurbishment. The flooring was damaged, the flash was broken, and the electricity went out twice in our room. There was no telephone in the room for emergency contact with the reception, no electric kettle or coffee or tea bags, and no emergency alarm in the bathroom.
5. One of the swimming pools was green and unusable, yet the staff claimed it was acceptable.
6. The WiFi was unstable during my stay, which was clearly advertised on your website. However, when I brought this issue to their attention, the staff denied any problems with the connection.
Despite these issues, I would like to commend the hotel staff for their respectful and professional conduct throughout my stay.
Also, I have attached pictures from their website and from our room that we stayed in.
I do not recommend this hotel.
Joanne Chouiki
Great location, staff that can't be any more helpful (absolutely amazing)
The hotel is really old-fashioned, which is such a shame. Renovations were taking place during our stay, but we didn't get a renovated room, unfortunately.
Air conditioning didn't work. Safe didn't work,shower didn't stay on the wall holder and the room wasn't very secure (the door could be kicked open very easily) but the lovely, friendly staff made the experience better. After all, you are outdoors most of the time, so it's not that much of a problem I guess
Sh Ja
1. **Misleading All-Inclusive Package**: The advertisement indicated an all-inclusive package, but we were informed a day before our arrival that it was actually a soft all-inclusive, which included limited drink compensation. The actual service provided was full board with only three meals and no late breakfast or dinner options.
2. **Quality of Food**: The meals provided were not satisfactory in terms of quality and taste.
3. **Amenities Not Available**: Your advertising mentioned a gym, Turkish bath, and massage services. However, upon inquiry, the reception staff informed us that these facilities are not available on-site.
4. **Room Condition**: The room shown in the pictures appeared modern, but upon arrival, it was clear that it required refurbishment, and the flooring was damaged.
5. **Swimming Pool Issues**: One of the swimming pools was green and unusable, yet staff claimed it was acceptable.
6. **Unstable WiFi**: The WiFi was unstable during my stay, which was clearly advertised on your website. However, when I raised this issue, the staff denied any problems with the connection.
Despite these issues, I would like to commend the hotel staff for their respectfulness and professionalism throughout my stay.
Mohamed Berrada
I had the pleasure of staying at this wonderful hotel for 12 days, and I must say it exceeded all my expectations. From the moment I arrived, I felt warmly welcomed and taken care of. The hospitality and professionalism of the staff truly made my stay memorable.
A special thank you to Mr. Saad and Mme. Loubna for their exceptional kindness and attention to detail. They went above and beyond to ensure that I had everything I needed and made me feel right at home. Every member of the staff was friendly, courteous, and always ready to assist with a smile.
The hotel itself was beautiful, well-maintained, and provided all the amenities I could have asked for. Whether it was the cleanliness of the room, the delicious meals, or the seamless service, everything was top-notch.
I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. Thank you again to Mr. Saad, Mme. Loubna, and the entire staff for making my experience so wonderful. I look forward to returning!
Sylvia Finch
I have been in contact with Loveholidays via email, messenger and phone calls to the uk since our arrival on Thursday 1st August. All I keep getting told is talk to the receptionist as you book through a third agent.
Your company are taking no responsibility for the advertising of a 4 star hotel with spa, gym, crazy golf, children’s play area. (None at this hotel)
All inclusive as stated on our booking form in April. (Description changed on your website last week). No alcohol, no fizzy soft drinks, no snacks.
No air conditioning, no fridge, stained bedding and towels. Missing plug sockets, open vents.
The swimming pool is a health hazard. I have taken samples of the water for analysis when we get home.
The pool is unsafe with a sheer drop in depth. No steps to get in and out of the pool without going into the deep end. The pool liner is actually slimy to the touch.
The poolside has broken slabs, drainage holes and absolutely filthy. Rubbish on tables has been there all week but the dirt is months old.
Today obviously someone has taken notice just not replied because they are shocking the pool with chemicals but this should not be done in the day when children are going in the pool because of their skin and ingestion.
Both of our children have been sick all night either the food or because we had to let them get in the pool yesterday as it is so unfair for them to have nothing to do.
Your advertisement stated all inclusive on our booking form in April but description changed last week on line. I do have screen shots from both.
It states spa, gym, crazy golf, children’s play area non here!
My Booking
