Celia Friedman
We have received some of the best service we’ve ever had! The staff is hard working and extremely friendly. In particular, Alejandro helped us out at the Excellence club pool every day, ensuring we always had drinks and just chatting with us about life. Alan, at Magna, was a fantastic server and had a wonderful impact on our vacation. Last, but not least, Jorge, at the Excellence club bar was fantastic! He remembered our drink orders and would have our drinks ready before we could even ask for them! He also would come up to us in the lounge and fill up our drinks before we even finished them. Overall, everyone was amazing and made our vacation perfection!
Julie Bostick
Pool #9 Alex! We spent the week in building 9 and we were by the pool a lot. Alex was a great server and made our time at the excellence enjoyable! He was friendly and quick to help us with whatever we needed.
Alejandro in the club beach area was also very friendly and helpful. We shared many fun conversations and he provided good feedback about the island that we visited.
Our last day on the beach, Cesar made us feel extremely relaxed and very sad to be leaving! We’ll hopefully see him again soon.
Scott Bostick
This is our third stay with Excellence at this location. We came for our honeymoon, 5 year anniversary, and 10 year anniversary. Every time we are extremely pleased and never want to go home. As someone who enjoys a great guest experience I am always pleased with the service we are provided. From the cleanliness of the rooms, to the grounds and restaurants. This visit we tried out the rooftop terrace with plunge pool and even though the pool is a little chilly at this time of year the view from the roof is incredible.
Sadly this time when I got here I was not feeling well and so bummed my vacation may be ruined. My wife looked into possibly going to the doctor on site and made a call for me. He actually came to our room, checked me out and prescribed me medication to help me feel better. A couple of days later I was almost 100%. Never thought I would need that service but so glad we took advantage of it. They even worked with our health insurance to help minimize costs.
They are so good about coming to your room when you are gone and tidying up or doing turndown service at night. We don’t drink alcohol so they always stock our fridge with extra snacks like M&M’s and Snickers Bars and cold sodas and waters. I wish I could brag on them by name but they are like ninjas that swoop in when you are gone.
Every visit we visit the spa for the aqua therapy and massage but this time I received the best massage I’ve ever had in my life from Gloria. It really helped me get back to feeling better and made me want to come back the next day.
We received great service on the beach and by the pools as well. As club members we were able to enjoy the beach from a cabana bed and had people continuing to check on us without being too much. Some of the great ones were Alejandro and Cesar (on the beach) and Alex (at pool 9). There were several others that were great but I couldn’t remember their names. We are sad this is our last full day here but will definitely be back again.
p.s. the scents and smells here are great and make the stay more relaxing. But I do miss the precious scent from the past I think it was better!
Jennifer Washburn-Lee
Josue, Yeudiel and David at the excellence club beach made every moment absolutely perfect. Attention to detail, kindness, friendliness, I can not say enough. I had a terrible skin reaction early on to the sun and both continued to check on me, gave me aloe, reminded me to use my sunscreen and cover up.
Shout out also to Rubi at the beach as well, we were never without a drink.
As always a shout out to the man, the myth, the legend at the Martini Bar, Cesar! Such a character, funny and makes fantastic drinks like his famous peanut butter and jelly shots. Sounds funky, but actually quite good. Dulce, who greeted us at several of the restaurants, her name in Spanish means sweet and she lives up to that well with a smile that lights up your day.
The hotel is great, but the staff is what makes this resort something truly special, I cannot stress that enough. I feel so honored to have met these wonderful people. A small slice of heaven.
As a side note, The Cigar Bar was truly missed, hubby loved it, though we understand with the new laws. Bummer still though.
Brooke Gasiorowski
We had the absolute best time at this hotel. It far exceeded our expectations for the price point. Food and drinks were exceptional for any resort, let alone an all inclusive. The service was also over the top. Every employee we encountered wanted to help and make our stay extraordinary. Our daily beach attendant Yeudel was one of the people that really made us have a great stay. For my birthday he made beautiful beach artwork and every day greeted us with a smile and amazing service. I highly recommend this resort.
My Booking
