Erika Flores
Fernanda and Luis were absolutely fabulous! At check in I upgraded to Excellence Club and I 100% recommend it!! Fernanda and Luis will 100% take care of you in every aspect. I mean we showed up one early afternoon and she had our cabana ready for us the way we like it with drinks on their way. They are a phenomenal team! As far as service, I don’t think I’ve ever stayed at a location better than this! They truly made this trip a 5-star experience! Without them, my review wouldn’t be as good. They truly do take care of you and made this trip stand out!
Also, Cesar at the lobby bar - 10/10 with the most FABULOUS drinks. So much fun and will make drinks crafted to exactly what you love. Before and after dinner, grabbing a drink with Cesar is a 100% must!
Michael Gerety
The pool bar staff has been amazing. I especially want to call out Yessi, who was our pool server on our first day. She was incredibly attentive and really fun, and constantly had a smile on her face.She definitely helped make the first day of our trip extremely enjoyable. Honestly, if you come here, ask the staff what area she’s serving in and set yourself up there. They rotate areas throughout the week. You won’t regret it. Yessi Rules!
Vincenzo from the entertainment team hosted a fun and engaging archery event for couples, starting with a relaxed practice round, followed by a friendly tournament that brought everyone together with cheering and laughter. The blindfolded challenge at the end, where one partner guided the other, was a highlight and made the day truly memorable. His energy and creativity elevated the whole experience!
Sergio at the sports bar is amazing! He made us feel incredibly welcome from the moment we walked in—super friendly, engaging, and genuinely fun to be around. His drinks were excellent, and he brought great energy that made the whole experience even better. We had such a great time, we can’t wait to go back tonight!
Courtney Kappes
We celebrated our 20th wedding anniversary at Excellence Playa Mujeres, and it was truly unforgettable. This was our first time experiencing an all-inclusive resort, and it exceeded every expectation. The entire stay was luxurious, service-focused, and we always felt safe and well cared for.
Dining at Magna was a highlight. Alex, our server, was exceptional—he remembered our names, got to know us, anticipated our preferences, and even surprised us with a special anniversary dessert. Ask Alex for his special dessert—you’ll love it! Gloria, the manager at Magna, was warm and attentive, making every visit feel special.
At the beach, Josue, our Excellence Club cabana attendant, ensured we had everything we needed. He was always thoughtful and helpful, making our time by the water completely stress-free.
We also loved breakfast at The Kitchen, where Tonatiuh greeted us daily with a big smile. He remembered us each morning and even placed fresh flowers on our table—such a personal and heartwarming touch.
The nightly entertainment was very enjoyable—we especially loved the magician, who completely wowed us with his performance!
This resort made our milestone anniversary feel magical, and we can’t wait to return. Highly recommend to anyone looking for a romantic, relaxing, and unforgettable escape.
Lianne Gerety
5 stars
Yessi at the main pool is absolutely amazing! From the moment we sat down, she made us feel welcome and taken care of. Her energy and personality are infectious—so fun, friendly, and genuinely kind. She didn’t just serve drinks; she made the whole experience unforgettable. Thanks to Yessi, this turned out to be the most fun day of our entire trip. If you’re lucky enough to have her as your waitress, you’re in for a great time!
Vincenzo at Excellence Resort is the BEST! He turned a simple archery lesson into one of the most fun and memorable parts of our stay. Not only did he teach us the basics with patience and a great sense of humor, but he also spiced things up by organizing a mini tournament—including a hilarious blindfolded couples challenge that tested our communication skills (and trust!). It was creative, fun, and brought everyone together with so many laughs. Vincenzo’s energy and passion really made the experience unforgettable. Don’t miss this activity if you’re at the resort!
Sergio at the Sports Bar at Excellence Playa Mujeres is an absolute gem! He’s not just a talented bartender—he’s got an amazing personality that instantly makes you feel right at home. His drink-making skills are top-notch, and he went above and beyond to make our evening unforgettable. Whether it was crafting the perfect cocktail or just sharing a few laughs, Sergio truly made the night special. Can’t recommend him enough—make sure to stop by and say hi if you’re at the resort!
Michelly Insall
Absolutely blown away by our dining experience at Chez Isabelle! By far the best meal we’ve had at the resort. The food was not only delicious but beautifully presented and served right on time. But what truly made the night unforgettable was Pedro—he was phenomenal. Attentive, kind, and made us feel genuinely welcomed. His service elevated the entire experience. Highly recommend requesting him if you’re dining here!
My Booking
