katie pongratz
This was our second trip to Cozumel Palace. We were there end of February and had booked the loft room. While the view was beautiful and perfect for smaller families, we really enjoyed the rooms from a higher view. We're torn what we would do next time as the loft rooms were spacious and comfortable for our family, but we missed our evenings watching the ships and views.
As alway,s the Palace was very accommodating. Our 10 year old daughter absolutely LOVES the Kids Club and was very happy to be reunited with the staff there. They made wonderful memories together in both of our trips to palace. The coffee shop is still amazing, and dinner was phenomenal. We enjoyed everything we were able to experience during our stay.
The staff do a wonderful job remembering who you are, and are welcoming each time you see them. From dining, to pool service, or having assistance with scheduling dives, each person we interacted with went above and beyond. It is a nice, quiet, relaxing place with wonderful snorkeling and even better diving. We can't wait to return!
Cameron Rayle
Husband and I just got back from another outstanding Palace vacation at this resort. Our first Palace stay was our Honeymoon at Le Blanc Los Cabos - WOW, were we blown away. When we returned to this resort in Cozumel, it was immediately clear that the quality and service and attention to detail were going to be consistent among all their properties, so without hesitation we became members the very next morning.
I’d like to give a special shout out to Vicente. He went above and beyond to make our stay phenomenal, is the reason why we upgraded our room, got us dinner reservations at Flamingos when no one else could, helped us book our excursions, gave us dinner recommendations and tips for traveling off the resort, and is basically the sole reason why we became Palace members. He remembered us every morning and made sure to check on us and ask if we needed anything every single time we walked by his desk. I hope the Management team sees this and acknowledges his hard work. He is truly special.
Not only do Cozumel Palace and all the Palace Resorts deserve glowing 5 star reviews, but I am leaving mine in light of the sad current events. People appear to be leaving negative reviews who have clearly never set foot on a Palace property simply because they sympathize with some pathetic fraudsters who don’t pay their bills.
Keep up the wonderful work, PALACE!!
David Ramos
My wife and I enjoyed our honey moon here and everything was top quality and 5 star. The food was delicious and the service was top notch! Martha the hostess, Luis from fitness, Miguel from the dining hall and Natalie from photos all provided excellent service just to name a few. We will definitely be back!
Celeste
Beware, this place has high pressure salespeople from the minute you walk in until the end. Read the articles about the Michigan couple that was arrested in Mexico when they disputed charges. We visited this resort in February of 2025 and thank goodness we didn’t sign up for the membership but we were disturbed daily about signing up. They particularly preyed on the elderly clients.
RRV
One of the most memorable vacations I've ever had. Not only was the stay amazing, but the all inclusive is worth it. All the activities and food/drinks are included, really can't beat that price. The beach was beautiful with so much fish right off the beach! Scuba diving is out of this world! No wonder it's a favorite out of most islands out there! The location is convenient for renting a scooter to drive around the whole island. Cozumel has stolen my heart 😍
My Booking
