Marbella

Gemma

Hotel is very nice although there seemed to be issues with the lift every day. Staff on the front desk are mostly lovely, in particular one lady who seemed to work evenings was very nice! Didn't use the spa as 25 euros for 90 minutes was extremely expensive, especially if you wanted to visit multiple times. I've been to plenty of Spanish hotels that had a free spa or at least unlimited time in the day for the price. Breakfast I can't really fault, I found something I liked which was surprising given how fussy I am. There was a station to have freshly made fried egg and omlettes etc. Room was fine, we had two double beds pushed together which we didn't mind. Aircon was ancient in our room but worked fine. Balcony was great for drying clothes with a clothes rack. Pool was absolutely freezing and there is about a 2ft drop to get in the pool - you can't even hang your legs over to dip them in the water to cool down. Both jacuzzis were also fine but cold, you got used to it once you had been in a little while. The pool bar has food on order, we had pizzas a couple of times but the carbonara is horiffic I wouldn't eat that. Walk to the beach was about 5 minutes downhill but coming back up it is VERY STEEP especially if you're in flip flops so be careful.

Marc Roche

Really enjoyed our stay here, rooms modern and cleaned well every day. The included breakfast and dinner was good. The pool facilities could do with an upgrade.

Sophia Iten

It’s advertised as a spa and wellness hotel but the spa isn’t included in the price of the hotel. It’ll cost an additional 25€ for an entry. The gym is smaller than your hotel room. Very basic equipment, enough to do the job, but very bad air… they need to do something about letting fresh air in / circulating the air better. The pool is nice. The rooms are nice. The fan speed cannot be remotely controlled. You have to ask them to send someone to change the speed for you. The shower is outdated. The water pressure isn’t there, and the water temperature switches by itself between cold to too hot as you shower. The room cards kept losing their code and we had to go multiple times to the reception to get a new card. The service staff were friendly, professional and did their jobs well. All in all, we would not stay here again. We do not understand how it’s a 4 star hotel and well rated for what it offers.

Karen Dattani

We are currently staying at the senator in Marbella and I have to leave a review already because it’s just been such a good experience all round. I did not mention it was my birthday but they noted it from my passport and I’ve just come back to a bottle of champagne in the room which is such a lovely gesture!! Rooms are spotlessly clean, hotel pool and bar lovely, staff friendly, location is perfect, I literally cannot fault the place. Thank you so much for the best stay, 100% will return!!!

Evgenia Z

The hotel is nice, breakfast was excellent,, but my stay at the hotel was ruined : everyone smokes on their balconies and it was impossible to breathe in your room! this is not a problem with people but with the hotel workers! They need to tighten the rules and ban smoking in the rooms! I would not return to this hotel again

Brendan Coote

Well located boutique hotel. Good breakfast and friendly staff. Beware of the parking. Anything bigger then a fiat panda and you will scrape around the incredibly tight and sharp corners getting in and out. I had a ford focus and its was a nightmare. I'm one of many who ended up scrapping their sides! Better to lay a little extra and park on the street or in the local municipality parking lot behind the hotel.

Ralph Ehlers

Excellent hotel in the middle of the Marbella sea front action. Beach within 5 minutes of walking, shops, restaurants all nearby. Brilliant breakfast, whatever you prefer. Super friendly staff. Best value for money if you want to stay in Marbella. Honest.

Kleo

Nice large room incl small kitchen, small parking space for small/medium sized cars available, welcome drink, perfectly located at a very good price.

Cristela Montes

This is my second visit. Staff is great. If you have a car don't even try to park it in the interior garage unless you have a Smart or a Mini Austin or Morris.

Frederique Begin

While this hotel is centrally located in Marbella, the rooms are not as they appear in the photos and the service was also more than disappointing. I check into El Faro with my son, who has a serious chronic health condition, and found our non smoking room smelled terribly of smoke triggering a significant asthma attack in my son. I called the concierge while my son waited on the balcony and the concierge conceded that there was a bad smell but insisted it was only paint- as a former smoker myself I can recognize the smell of stale smoke in a room. He offered us the only other available room but that too smelled strange and had the same low quality bedding and feel so we opted not to stay. Having made the reservation through a third party vendor we needed a letter from the hotel indicating we had not stayed there in order to recoup the payment for the 3 nights we had booked. Although I was told by two different hotel employees that the manager needed to help with this, no one could/would put me in touch with the manager directly and all 3 of my emails went unanswered. I finally disputed the charge through my credit card and happily recouped my expenses that way. It is unfortunate that this issue couldn't be resolved more easily and directly. I presented my concern and request thoughtfully and with appreciation for their efforts and the positive aspects of their lodging so as not to offend but, in the end, even the kindest and most careful approach was ignored. I know this hotel gets good ratings from other customers but, this particular experience aside, based on the furnishings and room quality that baffles me.

Melissa Penalver

Attended a corporate event earlier this week and the service provided was fantastic, before (when organising it) and on the day itself. The catering was superb and the staff was professional and polite throughout the event. We were a large group and everyone really enjoyed themselves. Looking forward to repeating next year!

Ellie Lola

As a women coming to this resort alone I felt the bar staff in Santa Maria were very rude. They didn’t seem to want to serve me or pay an interest like my money didn’t matter because I was only paying for one person. The rooms were the noisiest I have ever experienced in a hotel especially with the interconnecting door to a strangers room which is a terrible idea. You can hear when the room next door switches on their light. Bathroom was dirty and bathtub was filthy with dirt and hair inside. Pool was nice and reception staff helpful with ubers and taxis. Would not return.

Kot Sierra-Lima

This hotel stolen money from my card, despite to payd on site, they debit my card used to made booking. Corespondence with they are verry weak, they dont want to hear and understand any arguments. Last time stay... If U dont want get a payments problems, choose other place...

Steven Payne

Great 2 days at the Barcelo for a corporate event. The team put on a great space for us and very helpful in the buildup. Will be back for our next one.

ferreolla carly

upon arrival, i found multiple insects in the bathroom crawling in the sink and on the floor. concerned about the cleanliness, i called the receptionist to request a room change. a manager came to inspect the situation and kindly explained that the insects came from outside and are harmless. he offered to have the housecleaner deep clean the room instead of changing it, which was not satisfactory. as a guest, i expect a standard of cleanliness and comfort, and finding multiple insects in my room failed to meet those expectations. i found the manager's overall demeanour dismissive as he downplayed the incident as a normal occurrence. the room lacks soundproofing, you can hear everything as if you’re present in another person’s conversation. i could hear arguments from the room next to me and even just the sound of footsteps walking past my door. it quickly became irritating as the noise grew and the groups staying on the floor became bigger. some of the receptionists were kind, which contributed to a more positive experience. breakfast had a variety of options that i found okay. overall, i would not recommend this hotel to others based on what i encountered. i hope the hotel management takes this feedback seriously and ensures that rooms are thoroughly cleaned and maintained to prevent future guests from having similar experiences.

m hol

Just got back from this hotel and we were very pleased with all of the staff and how helpful they were. Its location is great as placed between shops and services , while being close to the beach. It was a very relaxing short break and for a reasonable price. We would return and as everything was so easy , would come for longer next time .

Rehan Ansari

Honestly, I was pleasantly surprised. My wife booked this and honestly, the pictures just DON’T do it justice. The rooms were really good, the overall resort was really good, staff were great, food was good (breakfast tried only) the location is great if staying in Marbella to amenities, and overall an excellent experience. Highly recommend and will definitely be back. Thank you One Alanda Club, I loved my stay and had a great holiday thanks to you guys!

Ray Ban

We stayed in a spacious two bedroom apartment for a couple of days and had a great time! The apartment itself is slightly dated but has everything you need including a washer/dryer! Breakfast every morning was scrumptious with plenty of healthy options! The property is close to Nikki Beach which is just a short walk down the road. Plenty of Pools on property is that is more your thing. The only thing I will mention is the breakfast staff may be a bit lacking with customer service in particular a lady named Valentina. She was rude and not always very helpful. She would drag her cart around and throw dishes in loudly even when breakfast was still in progress. She also yelled at other staff who were just doing their job! She promptly shut off the coffee/juice machines once breakfast was over not allowing anyone to go inside and get refills. For the price we pay for the rooms+breakfast, surely an extra cup of coffee or juice wouldn't hurt her or the hotel. She just made breakfast very unpleasant every morning. Her rude and loud demeanour needs to be addressed/corrected because it ruins the breakfast experience completely. On the other hand I can't say enough good things about Jose at the front desk! He was always polite, kind and very helpful! Good customer service makes a huge difference! With a little bit of TLC and refurbishing/redecorating, this spot can be real star! It has so much potential!

Kaija Ingel

I thought for a long time whether to give 1 or 2 stars, but I try to be honest. I took a few days to think and can't get beyond one *. I wondered who these people are who rate this place 5* . The place is very, very old. Photos are misleading, 100%. The lobby is already dirty, not to mention the rest. The rooms smell of humidity and chlorine, I had to sleep on the balcony to breathe. Musty downstairs. The dinner was the worst I have ever tasted. Worse than in India. I smelled the corn, it was rotten. Not a single piece of chicken or pork, no fish. There were weird salads and stews, some cheap custard cakes and nothing to drink, not even water, you had to buy it from the bar. The fruits were defective. Breakfast was better, a little, but still, no egg, no porridge, little choice for latecomers. We paid for the meals, actually everyone could walk in and out of the "restaurant"... The servants are rather mean, only the dark-headed man at the reception was good, he really tried to help. The hotel used to be awesome, but the owners don't put a single penny into renovations, even though it's full house all the time. It was quiet to sleep, but also the top floor, so half a point for sleeping, half a point for the location. The star of the hotel is not to be believed, it is not true. If you are used to 4-5 star places, better not go.

Povitha Sasi

Stayed here last month on a family holiday and we had a pleasant stay. Staff are helpful and polite. Buildings are slightly outdated and not well maintained to the standard it could be. However, the apartments do have good space.

Natalia Polek

❤️❤️❤️ „I had the opportunity to spend a few days at the Hard Rock hotel during the Halloween, and I must admit that I was very satisfied with my stay. The hotel was not only beautifully decorated but also very clean and well-maintained. The rooms were spacious and comfortable, which made me feel at home. The service at the hotel deserves special mention. The staff was extremely helpful, always smiling and ready to meet all my needs. They quickly responded to requests and questions, which made my stay much more enjoyable. Additionally, the food at the hotel restaurant was delicious and varied. I will definitely return to Hard Rock hotel next time. I highly recommend it to anyone looking for a place to relax and unwind!”

Trystan Evans

First time staying at a Hard Rock Hotel and would definitely stay again and recommend! Service was amazing, hotel was clean with fabulous facilities. A mention has to be made to Juan on the front desk who was so lovely and helpful and made fantastic recommendations for the area. Javier also on the front desk was most helpful and Bea front of restaurant was a total star in the mornings! I loved having a morning chat with her as she was so charged with positive energy! Thoroughly enjoyed our winter weekend away there!

Martyna Nowak

I just spend amazing few days at this hotel and I must say it was wonderful! Beginning from the staff where I really need to highlight Juan from reception who took care of everything and he made everything comfortable for us, the luggage man who wouldn't let you carry your own heavy suitcase, to amazing lifeguard Aurelio who make us feel so relaxed and we felt taken care of , amazing bar men CR7 who always make us laugh and took care to never be thirsty and all other crew member which made amazing job. The food was also delicious, it was an amazing buffet and gluten free option ! I’m sure we will be back there !

Caroline B

The hotel has been changed to hard rock brand cheaply and in general mediocre for the price. We were fortunate with our deluxe room allocation, it was clean&comfortable, a testament to the cleaning staff. We had views of the pool and sun on our balcony in the morning. It would help if there were more sun loungers as the large poolside beds are chargeable. Hard rock should take steps to make this clearer at the time of booking as it feels hidden in the t&cs. The poolside staff provided great service to us and didn’t quit all day in the heat. The reception staff provided fantastic service to us, listened and accommodated us when we shared our hotel experience. Breakfast had a wide selection of food available and wasn’t busy before 9 and food was still fresh. The hotel is a 15/20min walk to the marina, it’s an easier route if you head towards the beach via the underpass near the hotel.

X Schoor

Second time leaving a review here as I was accused (by Google, sadly) of manipulating my review the first time and it was taken down. While it was thorough and reflected real experience. So now I am being short and simply saying that we had a great experience.I hope this time this review stays , if not, no 3 attempt, sorry HRH. Thanks for making our time at Marbella memorable!

Chris Daubert

My wife and I stayed here 5 nights for our honeymoon. Everything was so amazing beyond our expectations. The room was extremely clean and comfortable. We splurged on a room with an outdoor Jacuzzi and it was pure bliss. We had many interactions with the staff and every single person was very friendly and accommodating. The setting of the hotel itself is incredible. Amazing views of the Mediterranean and the beautiful architecture of the hotel itself. The hotel is close to a variety of restaurants, shops, and beaches. But our favorite parts of the entire stay were the beautiful saltwater pool area and the breakfast buffet. The food was fresh, varied, and of very high quality. This was the nicest hotel we'd ever stayed at, couldn't recommend it enough!

Joanne Vine

Lovely hotel, made excellent by it's amazing staff. Everywhere in the hotel is immaculate. All of the waiters were cheery, friendly and helpful. The pool attendant was brilliant: he had to ask us to take down the sunshade, as it was too windy but then moved us, our sunbeds and sunshade to another area of the pool. Fast WiFi was available everywhere. On the last day, as we'd arrived late for check-in, they even allowed us to have lunch past check out time - a very unexpected but lovely bonus. Buffet dinner was delicious and really varied - no chance of getting bored!

Kevin Hartnell

Very warm welcome to the beautiful hotel, very impressed! We have been very well looked after by the lovely staff. (Especially Isabel) Hotel and rooms are very clean and well maintained. Would highly recommend and would definitely return again. Thank you for a great stay so far!

Stefan

Nice 4 🌟 hotel a little away (5km) from Marbella City Center. Rooms were recently renovated (we stayed in Double Pool View) and staff was very attentive, and breakfast buffet was amazing every morning. Nice property with easy parking right out main front door. Has outdoor pool and jacuzzi as well as a 24hr gym. To get to the beach you just have to exit rear gate by pool and walk a 1-2 minutes and you're there. Bus stop (to and an Aldi supermarket within 3min walk from property as well.

Ken McQuaker

We had a lovely stay at the Marbella Coral beach hotel, from the moment we walked through the door we knew that we had booked the right hotel. We had a small issue with the room that was allocated on arrival but this was resolved in a speedy and professional manner by Jesus . Jesus even made a point of finding us the next day to make sure everything was ok. The staff really make your stay at this hotel very enjoyable , they are very attentive without being over the top. We enjoyed 2 Champagne breakfasts during our 7day stay and also enjoyed the 3 afternoons where we had live entertainment around the pool area. If you want to venture out to the port it is an easy 20min walk along the front and if you want to go into Marbella it is a 10 Euro taxi ride. We will definitely return to this hotel next year, Thanks again to Jesus and the team for a wonderful stay.

Raluca Panait

We really liked the location, beach (live music, DJ, towels and confortable sunbeds) and vibe. The food at the restaurant and breakfast was delicious. The room was cleaned every day and the pool is spacious. However, the furniture in the room has some drawbacks – it's not very modern or fresh, and it shows signs of aging without updates over time. The staff was super friendly, attentive to our needs and always had a smile on their faces. The view is impressive though. We recommend it.

Co Mel

We had a great stay and loved the view from our hotel room. The adult only atmosphere was very much appreciated (although the volume of the music everywhere could be a bit lowered for our liking) and the service was great. Breakfast early morning on the terrace heavenly. Location unbeatable and we definitely know where we'll stay when we come back to Marbella.

Lucas Hungria

Well located in Marbella, convenient to walk around the city. Great infrastructure. The staff is very friendly and welcoming. The breakfast is great, mixing Spanish selected delicatessen and international ones. I must mention the amenities selection, specifically the soaps and creams by Molton Brown, the blue one called Coastal (shower gel) is spectacular, I loved it!!!

Lucía Lucía

It’s not the design of the hotel comfort …. Is the people who work here , no education at all , treating people respectless as they are making you a favor to attending you. Or if you are in simple clothes looking at you if you are not allowed to stay or use the facilities. Also at the Restorant you pay when you order don’t know if they are afraid you don’t pay or what, but very weird the way they handled the orders and look at people. I just didn’t feel welcome at all and this is the second time this happens to me in 1 year …. I Think is the way they normally act. But indeed the hotel looks very nice, location is great and the rooms comfortable.

Adam Heath

Absolutely loved it - highly recommended and fairly reasonable for the high quality. One small gripe which was solved to my satisfaction was that the allergy menu didn't reflect the allergens present in the food. Luckily the marvelous waiter/ manager ensured it was safe.

Maria Cerchez

I had a fantastic three-night stay at Hotel Don Pepe. The room was spacious, beautifully decorated, and had breathtaking sea views, with a very comfortable bed and excellent amenities. Breakfast was a highlight, offering a wide variety of fresh, delicious options. The pool area was stunning, surrounded by lush gardens, and the direct beach access made it easy to enjoy the Mediterranean. The staff was attentive and welcoming, ensuring every detail was perfect. The location is ideal—close to Marbella’s town center yet peaceful and relaxing. A luxurious experience I’d love to repeat! Rating: 🌟🌟🌟🌟🌟

Paul B

Great service from the staff of the Gran Melia Don Pepe which is our "go to" in Marbella. Superb breakfast and shared areas decorated and furnished as you would expect for a 5* hotel. Great views from our sea view balcony room which was well equipped although possibly a little tired. A number of treats left in our room during our 5 night stay. We love Marbella and the Don Pepe is ideally located for us in terms of what we want to do during our stay in the area.

Talal Mansy

Stayed in Supreme Room Front Sea View room. Disappointing not worth the €800+ for one night. Room was nice but the bathroom needs complete replacement. It felt cheap, poorly designed and certainly not what we would expect at that price. The sea view was stunning as were the hotel and grounds. The balcony chairs need replacing as very worn. Breakfast was nice. All staff were friendly. Great location of hotel, walking distance to old town along beautiful promenade. Good parking. Would not return unless rooms updated and bathroom redesigned.

Helena Demuynck

I cannot compliment the wonderful staff enough to the warm and elevated service they provide every moment of the day. (Special thank you to the team at Audrey, Red Level Lounge, breakfast and pool service) The hotel also provides high quality at every level in every detail, from the ingredients at the breakfast buffet to the room amenities and maintenance if the property. The nearest restaurants for foodie enthousiasts are at least a 15 min walk away. Nevertheless, as a solo female traveler during the first days of my stay, I felt like a princess. Thank you so much!

Nikki Halligan

The service and warmth of the team at Don Pepe can't be beaten which is why I go back year after year. The grounds and cleanliness of the hotel is superb. Also one of the best breakfasts! Unfortunately some of the rooms are tired and need modernising, but the service makes up for this

Ashish Vaya

I had a fantastic stay at Anantara Villa Padierna! The property is stunning, with beautiful surroundings that made for a peaceful and luxurious experience. The staff were incredibly welcoming and attentive, always ensuring we had everything we needed. The restaurants on-site were a delight, offering delicious food and a great atmosphere. Whether you're looking to relax or explore the area, this hotel is a perfect choice. Highly recommend for anyone visiting the region!

Julia Blank

Stunning Palace, perched on a golf course with beautiful rooms. We had a small suite overlooking the golf course. The highlight for me was the Sunday breakfast. Probably one of the best breakfast I have seen in the hotel considering that I’m travelling the world extensively.. farm to table section with avocado and tomatoes - scrumptious 😋 Bakery section - so delicious. My only little complain is the coffee. There is not enough baristas so people had to wait a long time for coffee, to solve the problem they have small sections of Nespresso which addresses the immediate need for caffeine. The properties, a little bit remote from the rest of the action .

Hanni Martini

Absolutely fabulous. A luxury hotel with a friendly staff and wonderful food offerings. The spa and golf are also exceptional. Book a stay here and you won’t need to leave the premises (nor will you want to!) A completely different vibe to the luxury resorts down on the golden mile. Relaxation at its best.

Teddy Kühnert

Not much to do there if you don’t play golf. Best is only the Spa, the rooms are ok for the age of the Hotel even though Room AC is loud. In my opinion too many day golf tourists that don’t stay at the hotel. Service and Hotel category don’t match if you experienced similar categories in Europe - it just feels like a enclosed all inclusive hotel to which you go if you don’t want to leave the Areal and chill all day or play golf which some people prefer.

Sarah Wang

One of the most beautiful and luxurious hotels we have ever stayed in, like walking into a dream! Special thanks to the lovely Carlotta from guest services who even provided us chocolate covered strawberries in the room. We could not find fault with any aspect of our stay as the staff went above and beyond to make sure guests were comfortable, even preparing a special tomato salad on the bar terrace area for my mum and moving heaters to keep us warm. Food at the sushi restaurant and fine dining restaurant was also extremely good (although here was our only small issue as both restaurants initially gave us tables in a separate smaller room or a table in the entryway to the restaurant, saying there was no other space; when we offered to eat quickly they would change our table to a better one which we then got to keep for the night, but I think they generally keep the good tables for more frequent guests. They also charged us twice for a main course at the fine dining restaurant but I think this was an honest mistake). The breakfast was also extremely nice and beach area was fine, although note that they don't have the beach club open every day of the week. Overall a dream of a stay and we cannot wait to return!

Amber Callow

Well, we had hoped it would be brilliant....Puente Romano, you were out of this world in every way. From the moment we checked in with Carlos, we felt at home and so welcome. Our 4 year old daughter was greeted with a gorgeous teddy bear and colouring pack , which made her day. Our beautiful sea view room was just perfect, with a huge bathroom and jacuzzi bath. A highlight of our stay was walking through the wonderful gardens, especially at night with the lights dotted around. The restaurants were all 5 star and we really enjoyed Thai Gallery. We cant thank Amanda enough for arranging the most unforgettable stay for us and we really look forward to returning.

Jason Callow

A truly magical hotel perfect for couples, families and foodies. The service provided during our stay was amongst the best in the world. The attention to detail is incredible. The choice of restaurants and cuisine within easy walking distance is exceptional. We highly recommend walking through the hotel gardens during the night - wow! 5 star kids club. Buggy service throughout the resort. Private beach area with beds for hotel guests. We look forward to coming back soon!

Svetlin Krastanov

Disappointing Experience - Overcrowded and Overpriced! I recently stayed at the Puente Romano Beach Resort, and I was incredibly disappointed with my experience. First off, the resort was far too crowded. Whether it was at the pool, the beach, or the restaurants, it was nearly impossible to find a quiet spot to relax. For a supposed luxury resort, I was expecting a far more exclusive and tranquil atmosphere, but it felt more like a packed holiday resort. Additionally, the prices are outrageous for what you get. You pay a premium rate, but the service certainly doesn’t match it. I felt like I was constantly chasing down staff for basic things like towels or drinks, and the level of attention just wasn’t there. For the price they charge, I expected top-tier service, but instead, it felt like we were just another number. If you’re looking for a peaceful, luxurious escape where you feel pampered, this isn’t the place. There are better options that provide actual value for your money. I won't be returning.

Tara Hennigar

Words cannot begin to describe what a fabulous vacation I had at the Puente Romano property in Marbella this Summer. Every restaurant and bar on the property truly understands the meaning of 5 star service. The staff was so friendly and helpful - I cannot wait to come back next year and hopefully see them all again. Special thank you to Francisco who went above and beyond with his assistance and recommendations to make my stay unforgettable.

Frank Tree “TREE” Rosario

This was not a destination. I decided to go for a drive on a sunny day, and kept driving until I came to the end of the road. This beautiful place is where the road ended. The views are beautiful, the property is beautiful and service at the restaurant was excellent. Will come back to Spain just to stay here.

Papa Jones

Fantastic entertainment for all ages. I really enjoyed this aspect of what the hotel has to offer but the food really does let this hotel down. They cater for Eastern European holiday makers. So if you’re from the UK there is a good chance you will not like the food. The pools and slides plus entertainment for the children is superb, I would visit again but wouldn’t do all inclusive.

Marianna Podolskaja Doherty

This hotel is intended only for families with kids. The staff are very helpful and entertainment is AMAZING. Considering they are doing everything themselves and it is free of charge for hotel residents, I am well impressed! (The effort they put in in the evening program, just wow!) The costumes and the amount of thought that goes in to it just for kids (!) Entertainment is well worth for adults as well. In the beginning I thought it was a bit pricey but when you actually get so see how much effort they put in to everything - it's amazing! Yes, the rooms are a bit run down, but housekeeping is 5*. The breakfast is ordinary. Didn't get the lunch options so cannot judge that. Dinners are good especially if you like fish as it is cooked better than meat. Good for vegetarians as well! All in all, highly recommend and very huge thank you to the staff!

Jon L

I was concerned after booking and reading some more reviews however I'm glad I wasn't put off staying here. The rooms are clean, although could do with a bit of touching up. The air con works well and the rooms have plenty of storage. The balcony is quite small and can only really be used to sit out on and have a coffee. The food selection throughout the day was always good, plentiful and tasteful. Even during the summer holidays the pools were not rammed and there was plenty of seating around the pools and pool bar. Lots of entertainment throughout the day and evening, mainly aimed at children but all set up around the pool for everyone to watch. We didn't use the shuttle bus as the beach was only a 10 - 15 minute pleasant walk away. Staff spoke little English however we managed to get by without any great issues. Some reviews said the staff were rude and although I agree it first appears this way, having stayed for 6 days and being surrounded by the Spanish guests in the hotel, this just seems to be their culture. Don't expecting any niceties, please or thank yous, or any queuing around the buffet.

Kenneth Bartlett

A family-friendly resort that is becoming a little 'dated'. The staff are all courteous and work hard to keep the resort in good order. Our room was comfortable and clean, with maids who attended daily. The Manager at check-in was very helpful and so were the others we spoke to when we needed information. We were on a half-board basis and a little disappointed with the food on offer which was repetitive, mostly lukewarm too so not appetising! Many of the guests were ill-mannered French who did not queue, and took vast quantities of food that they wasted. The grounds are maintained well and the swimming pools (one with water chutes as well as slides that the kids enjoyed) have ample sunbeds. We cannot add much more on this subject because the water was too cold for our liking - as Seniors! For those like us, who wish to explore surrounding areas, there are bus stops nearby that will take you to Marbella (about 10km to the West) and Fuengirola (about 20km to the East). There are two small Supermarkets and Bars as well as Restaurants nearby. Overall, it is a nice Resort in a quiet location that will suit those looking for a rest and are happy to stay on-site. The evening entertainment is outdoors which is fine during the warmer months. In conclusion, we would have preferred more Spanish food, served hot, and a better dress code applied during the evening meal - beachwear should only be allowed earlier in the daytime!

Chebel Med

I was a bit skeptical reading the reviews. However, the hotel is great for the value of the money. The location is not beachfront but the bus provided by the hotel that takes you to the beach is a huge add. Food is good with many choices. Pools are great but need extra supervision. Overall my experience was great. Definitely recommend this hotel

Alexandra Musat

I was very dissapointed with this hotel. I don't consider it offers 3* conditions. Although we announced we'll have an 8 months old baby with us, we were offered a room in the dinosaur building, which was old and very far from the one with the restaurant and the reception. And it didn't have an elevator, either, which made things complicated. But that wasn't the main issue. The furniture was old and there was a strong mold smell in the air. We asked for another room, but we encountered the same problem. After lots of discussions and the help of the tourism agency we bought the tickets from, we got a room in the reception building, which made things a lot easier for us. But the first 2 days were not nice at all. Also, the food was average to poor. I do not recommend this hotel.

Stacey Vickers

My advice would be if your not all inclusive or need space don't visit this hotel!. Unfortunately the rooms despite being comfortable are as small as they come and ridiculous for a family of 4 to stay in. The area is lovely and quite with a quaint beach 8 mins walk away, however should you wish to taste the Spanish cuisine there are very few places to eat and nothing to shout about, you can however grab a local bus to Marbella centre for €1.20 where you will find everything you need. The staff in the hotel are friendly the cleaner's are especially good at there job, the facilities are OK however this is a very child friendly hotel that caters more for younger children and are sometimes more safety then fun! for example no inflatables in the pool, the life gaurd follows you close without a smile which is a little uncomfortable. Unfortunately the entertainment on site really sucks! That's of course when there's entertainment most evenings the hotel is dead. If you have English children wanting to join in on clubs through out the day they won't because of the language barrier it's a very Spanish hotel. All in all you get what you pay for its cheap, friendly and clean.

Christina Gordon

I would not recommend this hotel to those with a young family. The hotel will charge you £180 to upgrade to a room with a balcony which is outrageous when those with young children require a balcony to dry towels etc.. 99% of the guests are Spanish and they don't mix with English guests. The beach is private, and you are charged €6 - €12 each time for a sun lounge. The walk to the beach from the hotel is very far although the beach is amazing / stunning. There is NO rep, and so you no nothing about what the area has to offer, and none of the staff offer up any information on what there is to do. The country is very very expensive, and to travel by taxi, you are looking at £20 - £25 per trip, each way. Some taxi drivers will deliberately drive the longer way, to gain more money, and they will not take five passengers within their taxi, which means larger families are stuck in the hotel, or have to have two taxis or take the bus when going out. The bus service however is great, and you can get to most places within 20 / 30 mins. I witnessed an issue where a couple with three small children missed their transfer and flight, and the hotel did nothing to support them. I had to get involved and demanded they at least fed their children who where hungry, crying and distressed. At one point my friend offered to pay for their meals, but the manager changed his mind and allowed them to eat for free, after we reminded him that most of the food would be thrown in the bin. They had to stay for another two nights which they had to pay for. The staff and mangement kept saying, "its your problem not ours". which is a very unhelpful & unprofessional service to offer guests when they are in a crisis, it was late evening, and all you they required was somone to reassure them everything is going to be okay. They only seem to bend over backwards for their fellow Spanish guests. The positives are that the rooms are cleaned daily, the breakfast is excellent, and the beach is stunning..If you book.... DONT SAY YOU WHERE NOT WARNED!!!

Gabriel Ádám

We had a cozy room with a nice view. The food was also good. There were no gluten-free breads or cakes, but when I asked the waiters, they showed me what I can eat. They also had some gluten-free breads or cookies in store, so I could get when I asked for. Probably the only thing bothering us was, that the hotel is far from the civilization. I mean we were far from the center of Marbella, even by bus. Plus the highway was also too close to the hotel, and there was no place to go to get a drink in the evening. At least there was a supermarket nearby, and a pharmacy we did not need, but you know, just in case. :)

D vH

We couldn't stay there, because of corona. But they cancelled our reservation for free, even though it actually wasn't. Super nice and we really do appreciate it! And we will definitely stay there once travelling is possible again!

John Parisien

This hotel is dated, but very clean. The furniture is extremely uncomfortable and in need of updating. The bedroom had two single beds pushed together as a king size bed. They didn't even have king size sheets, so you basically had a single bed touching the other single bed in the room. The pool has no umbrellas for shade. You need to buy tokens at 3 euros for each the washer and the dryer. We will not return here unless it gets a major overhaul.

Barbara Brown

The rooms are set out in a village setting surrounded by gorgeous well maintained trees and bushes..The staff are really friendly and helpful. The restaurant is relaxing and well maintained and lovely views over the sea. Also the food is plentiful and an excellent choice at all meal times. Our room was very comfortable and spacious with mini bar and large bathroom. Oddly though toilet rolls seem in short supply and i ended up having to retrieve some from the public toilets as we were left very low. This hotel is lovely and although a bit remote there's bars near and a short bus ride to Marbella.If you're wanting to have a drink after your evening meal there's only the hotel bar. Any others are a taxi ride or a fair walk. 7km to Marbella and 6km to Cabpino beach. Not for people wanting a lively nightlife .

pamela wells

An emergency dilemma the start of our holiday in Marbella. This hotel came to our rescue. Recommended by a staff member who lives not too far from the hotel . Our private rental failed us. We were greeted by Javier at the Marbella Playa with a smile. He went the extra me to accommodation.odate our family needs. My parents are elderly, 80yrs & 75yrs. My father is blind with little mobility.. I am his carer.. ..Room, breakfast, staff and cost.. 1st class. Value for money.. Do Not Hesitate to book here. Accommodation, food, facilities and location, all 1st class.. Thank you everyone...

Ruta Veikutyte

Its not 4stars hotel. I can give only 1 star. It needs renovation!!!! The smell in the rooms- terrible. Maybe its because old beds. The balcony/terrace- need renovation, the water from fontane was going throw our terrace all the time- it was like small river under the table and chairs... The teritory is very beautiful- full of beautiful small houses and plants. After renovation it could be amazing place for holidays! The bar- old style, with plastic furniture. The scene and sound system- like 50 years before. Swimming pool- too much sunbeds in one place. Not cosy, crowded. Prices- too big. And prepare to wait long long time at the reception...

Brenda Bryan

Been twice now and going back for a third time, find it so relating and the staff are lovely. The food was more varied than I have previously experienced in other all inc hotels. Got health and mobility problems so just need to relax so not bothered about wi-fi. Looking forward t my next visit in September