Rainer D
Really nice spot. Nice staff, very friendly. Room depends on the specific location in the resort. We had a very good suite with sea view. Very nice. World class breakfast!! You can even stuff your fresh croissant with various stuffings like apricot marmelade. Great egg preparation station. And much more that you can‘t find in other 5 star hotels!! Beach is fantastic, wonderful chiringuito close by, kilometers beach promenade, far away from any traffic. Just great!!!
Tim Bradowski
We stayed at Puente Romano for a week, and overall it is a mixed experience. Some areas truly impressed us, while others fell short for a resort of this calibre.
Firstly, what an amazing resort. You really feel like you are walking through a botanical garden. The grounds are beautifully maintained, and the atmosphere is serene and luxurious. The restaurants are outstanding, and the breakfast selection can easily satisfy even the pickiest eaters. The facilities, including the pools, tennis club, and beach, were all excellent, and we genuinely enjoyed spending time around the property.
However, the room experience was disappointing. For a hotel of this standard, I expected more attention to detail. The handheld shower head is mounted far too low, which means you are forced to use the rainfall shower instead. Unfortunately, the water temperature between the two was very different, with the handheld being much hotter, which was uncomfortable when switching. The bathtub showed visible signs of wear and even some mould, so we decided not to use it. The towel rail setup is also poorly thought out, as there are only two hooks, both used for bathrobes, leaving nowhere to hang towels. The steamer and board were a nice touch, but there was nowhere practical to set them up. The coffee cups in the room were very pretty, but they did not fit the coffee machine, which made it almost impossible to use without spilling.
One night, we had a terrible experience when our room key stopped working at around 1 a.m. I had to walk to reception, after a few drinks, to reactivate the card, but when I returned, it still did not work. After calling the hotel and being transferred twice, concierge eventually sent someone with a new card about 25 minutes later. The receptionist’s handling of the situation was shockingly poor.
Another issue was the language barrier. For a five-star resort that hosts international guests, I expected staff to have a reasonable level of English. On multiple occasions, I had to repeat myself several times for simple requests such as asking for a buggy at checkout. A mix-up at the tennis club was particularly frustrating, as I booked two padel courts but was told I had booked a tennis lesson instead.
Lastly, service at Six Senses breakfast one morning was chaotic. After being seated, we asked three different staff members for coffee. It took around 15 minutes before it finally arrived, twice. I understand that breakfast can get busy, but either more staff or better coordination would make a big difference.
Overall, Puente Romano is a stunning resort with world-class facilities and dining, but the service inconsistency and room maintenance issues really let it down. With a few improvements in staff training and attention to detail, it could truly live up to its five-star reputation.
Louis L
Beautiful resort with very nice landscaping.
Rooms don't have good noise isolation and are a bit subpar for the hotel.
Many good restaurants.
Kids club isn't great.
S H
I stayed at Puente Romano with high expectations but felt the experience didn’t match the very high prices. The beach is small and poorly maintained with limited, dated sunbeds. On several occasions there was no space at either the pools or the beach for guests, which is disappointing at a hotel of this level. The pools themselves are small and dated, with too few staff to assist, and breakfast often meant long waits with food quality that could be improved. Our “junior suite” felt tired, with uncomfortable furniture and no AC in the bathroom. Much of the hotel overall has a slightly claustrophobic and dated feel, with some rooms along a public road and the better stretch of beach requiring an extra fee. The property also feels extremely over-commercialised, with branding everywhere to the point where people even try to sell you perfume as you walk through the hotel grounds. The restaurants in the main square of the hotel demand minimum spends of €100–200 per person, even for hotel guests, which feels unreasonable. While the property is marketed at the level of Four Seasons or Belmond, the reality felt closer to a four-star standard. The staff were consistently kind and helpful, and the gym is excellent and modern, which were the highlights of the stay. However, overall I wouldn’t consider ever coming back to this hotel.
HELLO BEAUTY
✨ A top-notch experience in Marbella! The atmosphere is absolutely enchanting – lush gardens, elegant Andalusian-style architecture, and a relaxing yet refined vibe. The rooms are spacious, impeccably maintained, and every detail reflects high standards of comfort. The service is flawless – attentive, discreet, and always available staff. The location is perfect: between the Golden Mile and Puerto Banús, just steps from the beach and great restaurants. We’ll definitely come back! 💫
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