Jason Callow
A truly magical hotel perfect for couples, families and foodies. The service provided during our stay was amongst the best in the world. The attention to detail is incredible. The choice of restaurants and cuisine within easy walking distance is exceptional. We highly recommend walking through the hotel gardens during the night - wow! 5 star kids club. Buggy service throughout the resort. Private beach area with beds for hotel guests. We look forward to coming back soon!
Svetlin Krastanov
Disappointing Experience - Overcrowded and Overpriced!
I recently stayed at the Puente Romano Beach Resort, and I was incredibly disappointed with my experience. First off, the resort was far too crowded. Whether it was at the pool, the beach, or the restaurants, it was nearly impossible to find a quiet spot to relax. For a supposed luxury resort, I was expecting a far more exclusive and tranquil atmosphere, but it felt more like a packed holiday resort.
Additionally, the prices are outrageous for what you get. You pay a premium rate, but the service certainly doesn’t match it. I felt like I was constantly chasing down staff for basic things like towels or drinks, and the level of attention just wasn’t there. For the price they charge, I expected top-tier service, but instead, it felt like we were just another number.
If you’re looking for a peaceful, luxurious escape where you feel pampered, this isn’t the place. There are better options that provide actual value for your money. I won't be returning.
Tara Hennigar
Words cannot begin to describe what a fabulous vacation I had at the Puente Romano property in Marbella this Summer. Every restaurant and bar on the property truly understands the meaning of 5 star service. The staff was so friendly and helpful - I cannot wait to come back next year and hopefully see them all again. Special thank you to Francisco who went above and beyond with his assistance and recommendations to make my stay unforgettable.
Maha Alola
This was the worst customer experience I’ve ever had at any hotel or resort claiming to be "5-star."
1. We ate a burger at Cheat and found a hair in it.
2. The AC in our room was unbearably hot and leaked water, creating a dangerous situation where we could've slipped.
3. They force you to book and prepay around 250 euros for restaurants in the plaza, which is a complete rip-off.
4. The noise level was outrageous, and housekeeping even entered our room while we were sleeping, completely ignoring the "Do Not Disturb" sign.
5. The rooms were filthy, with outdated decor that made the place feel rundown.
6. When we checked out, they overcharged us for airport transportation.
Most frustrating of all, when I brought these issues to the hotel manager’s attention, he just sat there and said, "What do you expect? This resort is an old building," completely ignoring the rest of my complaints.
Overall, if you expect 5-star service here, you will be severely disappointed.
Frank Tree “TREE” Rosario
This was not a destination. I decided to go for a drive on a sunny day, and kept driving until I came to the end of the road. This beautiful place is where the road ended. The views are beautiful, the property is beautiful and service at the restaurant was excellent. Will come back to Spain just to stay here.
My Booking
