Laura Yates
We spent 4 nights at the W Algarve. It was fabulous. The staff were extremely helpful with questions, recommendations and service. The hotel is beautiful. I loved that they provide ample bottled water in the rooms, left us some chocolates as well as a happy birthday greeting in our room. The took the extra step to make it a place I would come back to. Highly recommend!
Tim Collins
John the valet was a star from start to end. The room was nice but we had problems. Having an engineer turn up at midnight was ridiculous. The door handle was also trapped and the stuff just shrugged it off. We were upgraded to a sea view superior third floor room and couldn't sleep due to the night club style events happening under our room. Completely shocking for £500+ a night.
The views and pool was the star and stunning wedding venue.
The spa is a literal joke. W should be embarrassed for charging an entry fee.
Breakfast was stunning, great coffee and selection.
Thomas
Our stay at the W Algarve was nothing short of sensational. From the moment we arrived, we were treated like VIPs, with every request effortlessly and graciously fulfilled. The entire hotel staff greets you with a smile at every turn.
The rooms are checked and cleaned multiple times a day, and the entire property is impeccably maintained. It’s the perfect place to relax and unwind, as the outstanding service takes care of everything for you.
We highly recommend this hotel and would be thrilled to spend another vacation here.
Toni
My experience as both a hotel guest and spa member was far from five-star, despite the hotel’s beautiful rooms and views. I encountered serious health hazards, such as parasitic worms and unsanitary conditions. These issues, along with abusive staff behavior, were ignored by management, particularly a woman who is the Director of Rooms and the also the GM.
First, the spa’s hygiene was appalling. I found small parasitic worms on the sauna floors and mold in the area. Despite reporting this multiple times, nothing was done. The hot tub was frequently broken and often filled with residue, while the steam room was always out of order. These conditions are unacceptable at any hotel, let alone a five-star establishment. Numerous guests complained, but no action was taken.
The most disturbing aspect of my experience was the behavior of an Italian man who was an employee, who restocked towels at the spa. While I was in the hot tub, he began shouting at me and another guest, gesturing aggressively as if to imply we were talking about him. His behavior was erratic and unsettling, and while we were unsure of how to react, we initially let it slide, assuming he might be a special needs employee.
On a later date, while I was drying off, the man once again began shouting and raising his hands aggressively. I immediately reported this to the front desk, expecting the matter to be handled, especially since the incident occurred in view of a camera. Instead, he confronted me and challenged me to a physical altercation, asking to meet me outside after his shift. In disbelief, I demanded to speak with the general manager.
The "Director of Rooms," promised an internal investigation and assured us she would follow up, but no such follow-up occurred. The man continued working, and "The Director of Rooms" became unreachable, ignoring our calls. We were merely offered massage vouchers and robes, which did nothing to address the situation.
Another issue arose when my spa sandals went missing. I asked him for a replacement, which he rudely refused. Later, I found him going through my locker and handling my personal belongings, claiming he had been instructed to change the locker. I reported this intrusion to "The Director of Rooms" but no action was taken.
He also repeatedly entered the women's changing room while my girlfriend and other female guests were undressing. Despite reporting this highly inappropriate behavior, management failed to act.
It became clear that the man was being protected due to personal connections within the hotel, including his relationship with an HR employee and his apparent ties to The Director of Rooms. This explained why every complaint was ignored. I escalated the matter to General Manager, whose response was dismissive, and no meaningful action followed.
The final incident occurred in the parking lot, where this employee gave my girlfriend an uncomfortable, prolonged stare. When I looked at him, he responded by raising his middle finger at us. Despite reporting this to the hotel, they claimed there was no evidence from security cameras. Instead of addressing the issue, they offered more massage vouchers for such troubling behavior.
It is mind boggling that this man, despite his abusive behavior, remains employed, and management's inaction raises serious doubts about the hotel's standards.
Another issue involved the drinking water, which tasted strongly of chlorine. This concern was also ignored by The Director of Rooms, no follow up as done.
The hotel’s management, frankly, is a nightmare. Health hazards such as parasites, mold, and unsanitary spa conditions, combined with abusive staff behavior, leave me genuinely worried for future guests. Offering vouchers instead of addressing these critical problems is far from a solution. I strongly advise against booking a stay or investing in their residences.
The Director of Rooms and the GM have demonstrated a blatant disregard for guest welfare and service standards, making it clear that a complete overhaul of the management team is desperately needed.
Christine Peral
We visited W Algarve for our honeymoon. The room was spacious and cleaned daily, they also offered turn down service which I loved! I really enjoyed the breakfast and would include it with your stay.
Some of the restaurants and meals we had at the hotel didn’t meet expectations in taste or service, with the Italian restaurant being the worst. The staff will try to make it right, and ensure that you have a good experience, but when staying for 7 days and spending over $8,000 CAD for the week, we expected phenomenal service, food, and attention at all times, not after you make a comment about a sub-optimal experience. The breakfast was good and pool was nice. However, the pool was bit cold that I didn’t go in much. There also isn’t a nice beach nearby. The one beach we visited had a smell and a lot of algae/seaweed.
The spa was a good experience. We got a couples massage and I also got a facial. It was very relaxing. However, the spa didn’t offer acrylic/biogel nail services, so I had to book somewhere else to get my nails done. That was a missed opportunity and a bit of a hassle for me.
Overall, W Algarve was a nice stay and experience, but there are some areas where there was room for improvement to ensure a consistently exceptional experience.
My Booking
