Valentyna Bohdan
We had a wonderful stay at this hotel! The location is perfect, with a balcony offering a breathtaking view of the sea. Watching the sunset in the evening and the sunrise early in the morning was truly magical. The staff was friendly and very helpful — they assisted us in resolving an issue with the agency, which tried to deceive us by booking a standard room with a view of a wall, even though we had paid for a sea-view room. Thanks to the hotel staff, the situation was quickly resolved, and we enjoyed the stunning view we had initially chosen. Overall, it was an amazing experience, and we would definitely return!
Ben Niehart
I normally down write reviews about hotels but the experience at this one was so particularly bad I feel like I have to share. While communicating with this hotel we given false information about the property itself and its amenities. Upon arrival we were greeted with inconsiderate staff and receptionists. The facilities at this hotel were not clean and obviously not maintained well. After dropping our bags and waiting for check in we had lunch down the street and noticed about 5 other hotels, all nicer and better maintained. Quite disappointed with this we ignored it and said we would wait to see how nice the beach pool area was, which was the main and only reason we chose the Preluna Hotel. To our incredible disappointment and anger, the pool and restaurant bar were closed and filled with garbage and filth. The pool was the main reason we booked at this hotel and we had called 3 TIMES before check in to make sure that it was open during are stay. When we went to complain to the front they were rude and unhelpful utterly unprofessional. we decided to go find a hotel elsewhere for our stay because we were uncertain with how the cleanliness of the rooms would be. We asked for a refund and to talk with the manager but were once again rudely brushed off, we just took our struggles as a sign to move on, counted our losses, and moved into a better hotel which was so much more beautiful! Malta itself is stunning and has so many incredible cheap hotels so I would absolutely recommend staying away from this one. Hope this helps someone who is considering finding a place to stay in malta!
Elhadi Hammuda
**Decent Stay, But Needs Improvement**
The best thing about this hotel is its location—convenient and accessible to nearby attractions, making it easy to get around. The variety of food options was decent, not amazing but not terrible either.
However, the housekeeping was disappointing. The cleanliness of the rooms left much to be desired, and it seemed like the staff didn’t pay much attention to detail. The furniture was quite old and in need of an upgrade, which made the room feel outdated and less comfortable.
Overall, it wasn’t a terrible experience, but there’s definitely room for improvement. With better housekeeping and some renovations, this hotel could be much better
Eeiow
This is a wonderful hotel with lovely staff throughout and good choices of food. Paying for a seaview room is definitely recommended.
However unfortunately I can't award 5 stars as there was only 1 working lift which results in long waits trying to get in and out of your room. And as the previous poster said the attention to detail on the cleaning was poor. The cleaners were lovely and replaced everything daily, however the shower screen, fridge door, balcony,bath tiles and many other places remained stained and dirty throughout our stay. It wasn't just the room as the lift, outside of our door and the areas in the lounge, dining room and the downstairs toilet just weren't cleaned thoroughly in 3 weeks. I didn't see a head housekeeper doing inspections as I would have expected. It really needs to be addressed.
All in all despite the ongoing work and poor attention to housekeeping I would always recommend this hotel.
Sue Lane
We spent Christmas at this lovely hotel with great food, fabulous staff which made for our very happy Christmas break. Our lovely clean, nicely decorated room was on the 12th floor with fabulous sea views and was serviced every day. We never once had a problem with the lifts and can't think of anything negative to say about this hotel. The Christmas entertainment was unexpected and very enjoyable. Thank you to everyone at The Preluna Hotel.
My Booking
