Sliema

Valentyna Bohdan

We had a wonderful stay at this hotel! The location is perfect, with a balcony offering a breathtaking view of the sea. Watching the sunset in the evening and the sunrise early in the morning was truly magical. The staff was friendly and very helpful — they assisted us in resolving an issue with the agency, which tried to deceive us by booking a standard room with a view of a wall, even though we had paid for a sea-view room. Thanks to the hotel staff, the situation was quickly resolved, and we enjoyed the stunning view we had initially chosen. Overall, it was an amazing experience, and we would definitely return!

Ben Niehart

I normally down write reviews about hotels but the experience at this one was so particularly bad I feel like I have to share. While communicating with this hotel we given false information about the property itself and its amenities. Upon arrival we were greeted with inconsiderate staff and receptionists. The facilities at this hotel were not clean and obviously not maintained well. After dropping our bags and waiting for check in we had lunch down the street and noticed about 5 other hotels, all nicer and better maintained. Quite disappointed with this we ignored it and said we would wait to see how nice the beach pool area was, which was the main and only reason we chose the Preluna Hotel. To our incredible disappointment and anger, the pool and restaurant bar were closed and filled with garbage and filth. The pool was the main reason we booked at this hotel and we had called 3 TIMES before check in to make sure that it was open during are stay. When we went to complain to the front they were rude and unhelpful utterly unprofessional. we decided to go find a hotel elsewhere for our stay because we were uncertain with how the cleanliness of the rooms would be. We asked for a refund and to talk with the manager but were once again rudely brushed off, we just took our struggles as a sign to move on, counted our losses, and moved into a better hotel which was so much more beautiful! Malta itself is stunning and has so many incredible cheap hotels so I would absolutely recommend staying away from this one. Hope this helps someone who is considering finding a place to stay in malta!

Elhadi Hammuda

**Decent Stay, But Needs Improvement** The best thing about this hotel is its location—convenient and accessible to nearby attractions, making it easy to get around. The variety of food options was decent, not amazing but not terrible either. However, the housekeeping was disappointing. The cleanliness of the rooms left much to be desired, and it seemed like the staff didn’t pay much attention to detail. The furniture was quite old and in need of an upgrade, which made the room feel outdated and less comfortable. Overall, it wasn’t a terrible experience, but there’s definitely room for improvement. With better housekeeping and some renovations, this hotel could be much better

Eeiow

This is a wonderful hotel with lovely staff throughout and good choices of food. Paying for a seaview room is definitely recommended. However unfortunately I can't award 5 stars as there was only 1 working lift which results in long waits trying to get in and out of your room. And as the previous poster said the attention to detail on the cleaning was poor. The cleaners were lovely and replaced everything daily, however the shower screen, fridge door, balcony,bath tiles and many other places remained stained and dirty throughout our stay. It wasn't just the room as the lift, outside of our door and the areas in the lounge, dining room and the downstairs toilet just weren't cleaned thoroughly in 3 weeks. I didn't see a head housekeeper doing inspections as I would have expected. It really needs to be addressed. All in all despite the ongoing work and poor attention to housekeeping I would always recommend this hotel.

Sue Lane

We spent Christmas at this lovely hotel with great food, fabulous staff which made for our very happy Christmas break. Our lovely clean, nicely decorated room was on the 12th floor with fabulous sea views and was serviced every day. We never once had a problem with the lifts and can't think of anything negative to say about this hotel. The Christmas entertainment was unexpected and very enjoyable. Thank you to everyone at The Preluna Hotel.

Robert Matelski

By far the worst hotel I have ever been to. This is supposed to be 4 stars? It doesn't even qualify for 1 star. Most hostels in Europe are of a higher standard than this. The rooms are completely outdated. Shower with no shower adjustment. I won't mention the view from the window, because you can feel like you're in a well. Food completely inedible, unpalatable. The staff put the food on a plate, there is no self-service. The choice of dishes is a disaster. Pasta, potatoes, 1 type of meat and some vegetables. That's all there was for dinner. A hotel full of pathological youths, running around the corridors until 2am. They were shouting and slamming doors so much every few minutes that no one on the whole floor slept a wink. There was no possibility of any kind of rest. A nightmare is an understatement. Where is the staff? Security? Nobody reacts... I felt like I was in some kind of prison or juvenile detention centre for young people with mental problems. I advise everyone against staying at this facility. It makes a mockery of people that such a thing even operates. I'm curious as to how they got 4 stars, because I think all the 3 star hotels in Egypt or other third world countries are of a much higher standard.

Milena Lamar

Excellent employees! Except for one I found on the last day, it seemed to be replacing the attendant. The place is great. But I was unlucky enough to find a cockroach in my room. Breakfast is very basic. The location is worth it. But, they owe me back the 5 euros they charged me when I arrived. They charge this fee to make sure we're going to return the key, I think that's terrible! And on the day I checked out, who answered me was an unprepared person and didn't give me my money back. I've already sent an email about it and I'm waiting for answers.

Septiana Wulandari

It is a very modest hotel. You get what you paid for really. Nothing much, bed is okay, pretty clean. Breakfast buffet is meh. The extra bed is literally just a portable bed. But the surrounding is pretty okay. They have restaurant, cafe, bubble tea and Starbucks.

Jill Sullivan

Although the room had a great view across the harbour, the hotel itself was very tired and needs updating. The air conditioning was faulty and the fridge was barely working. The breakfast was awful with powdered scrambled eggs and hardly any choice. There were still perspex screens up left over from covid 4 years ago so you had to ask for what you wanted. Also when we were there loads of school kids were there on a school trip so at breakfast it felt like a school canteen. This wasn't mentioned when we booked. The pool was supposed to open at 10, which I thought was a bit late anyway but sometimes it didn't open until at least. 10.30 and one day they were not going to open because there was a bit of a wind. The staff though were great but there weren't enough of them so they were run off their feet. The location of the hotel was good and there were plenty of good restaurants and bars nearby. Generally I would not recommend this hotel.

Lorenzo De Iudicibus

I stayed in this hotel last week with my school from Rome for a language trip and I must say that I had a lot of fun given the experiences I had that I will never forget. Today I returned to class and the routine has started again, but I will always cherish this week spent having fun with my classmates and teachers.

Shuyi Tvh

I was there with my 2 daughters in winter (which was a comfortable 16 degrees and sun in Malta). We enjoyed the indoor pool (although it was a tad small). The staff were all super friendly. We had half board and dinner at tabloid was great. The waiter from Nepal (sorry I don't remember his name) was exceptional and so friendly and polite and great with the kids. The lovely man working the bar at Penny black was also great, Christian I believe? We had a lovely stay, thank you. Sauna could be warmer though!

Jennifer Clifford

This hotel is in Sliema and it is a short walk to restaurants and a ferry that you can take to Valletta. Staff have been so friendly and welcoming and I've thoroughly enjoyed our stay here. There are 4 different restaurants you can eat in the hotel one of which is inside their pub. Breakfast has been amazing. So much to choose from it's impossible not to find something to eat. I definitely recommend this hotel to stay in

mustardfreakcaz

I stayed for 3 nights and it was a lovely experience. The room was very spacious and clean. I had breakfast each morning and was impressed with the amount of food on offer. The fresh fruit and fresh bread were excellent. I appreciated they had soya and almond milk, so I could have a nice coffee each morning too. Only one small thing that didn't work well was the kettle in my room, the lid must have been damaged as it wouldn't stay closed, if you boiled it you had to weigh it down with something or it would boil forever, it wasn't a huge issue though, I just used it a few times. The little gift shop inside the hotel was also handy and had some nice things. Staff were all friendly and overall this was one of the nicest hotels I've stayed in for a while. I would happily stay here again in the future :)

Christopher Griffin

Our first stay in Malta was a pleasant one at AX victoria. Nice comfortable rooms, with amenities. Great housekeeping everyday. The reception was friendly and helpful. Breakfast was varied and well made.

Mehran Pourmiri

We recently had the pleasure of staying at AX The Victoria Hotel, and I must say it was an absolutely fantastic experience from start to finish. The property itself was beautiful, with clean, well-maintained facilities that created a warm and inviting atmosphere. However, what truly stood out was the exceptional service provided by the staff. From the moment we arrived, the employees were incredibly polite, attentive, and helpful. They went above and beyond to make sure my stay was comfortable. Whether it was offering assistance with my luggage, providing local recommendations, or promptly addressing any requests we had, their professionalism and friendliness made me feel truly valued as a guest. One particular moment that stood out was when I mentioned needing help with directions; a staff member not only explained the route clearly but also provided me with a map and offered additional tips to make my journey smoother. These little touches showed their genuine commitment to excellent service. The room was spotless, with every amenity thoughtfully arranged. The bed was extremely comfortable, and the attention to detail in housekeeping was evident. The hotel's dining options were also a highlight, with delicious meals served promptly by staff who were just as welcoming and attentive. Exceptional Service Beyond Expectations We had an early morning flight and had to check out of the hotel at 4:00 AM. To our surprise, the staff went above and beyond by arranging a takeaway breakfast for us to enjoy on our journey. This thoughtful gesture truly exceeded our expectations and showed their dedication to guest comfort and satisfaction. It’s rare to find this level of attention to detail, especially at such an inconvenient hour. The breakfast was well-prepared, fresh, and exactly what we needed to start our day. This small but meaningful effort left a lasting impression on us, and we couldn’t be more grateful for the excellent service. I highly recommend this hotel to anyone looking for a stay where the staff genuinely care about their guests. It’s the little things like this that make all the difference! Overall, AX The Victoria Hotel, exceeded all my expectations. The combination of a wonderful environment and a team of employees who genuinely care about their guests made it an unforgettable experience. I highly recommend this hotel to anyone looking for a perfect getaway with service that will make you feel right at home. I'll definitely be returning in the future!

Padraig Farrell

Really nice hotel in the heart of Sliema - Got a fantastic deal for 5 nights so we couldn't say no. Room was beautiful with a free upgrade included and had everything that was needed. Staff is what made this place shine to us, service was phenomenal and most are really engaging and would spark conversation. Shout out specifically to the guys in the Talk of the Town Cafe. Breakfast is varied and tasty but nothing to write home about - Still couldn't fault it. Temptasian Restaurant was quite good although found service not to be as efficient compared to the rest of the hotel. Location can be an issue if you want the best of Malta at your door and would probably recommend a stay in Valetta specifically for that. However, in terms of a place to chill out and have some phenomenal restaurants and fantastic views close by - this is the place to be. Would absolutely come back.

Neil Alex

It says 5* for a reason. Just spent 7 nights here and had the time of our lives. Nothing and I mean nothing is too much trouble. All the staff were friendly and helpful. Breakfast although busy at times was delicious and varied. The pool, steam room and sauna were an added benefit we loved too. Rooms were spacious and immaculately clean. One small mechanical problem was solved in minutes and house keeping turned to clean straight after. Faultless! We would definitely recommend a stay here and would return again. Thank you to all the staff.

Joseph Shofolahan

This is a good Hotel with excellent staff and service. The room is very spacious, clean with good facilities. The Hotel has a rooftop pool and an indoor pool as well, with a steam room and sauna, all free to use. The location is brilliant and a walking distance to the marina and city centre. We spent 5 nights at the hotel in February and would definitely stay there again.

LH

Excellent location in Sliema. Staff were very welcoming and friendly. The bed was comfortable and huge! (two doubles put together). All facilities were very clean. We enjoyed our stay but have not given full 5 stars as our air con didn’t work properly so the room was often too warm. Also the indoor poor is advertised in the welcome brochure/website as being open until 9pm, but when we visited at 8pm it was closed. We did enjoy the indoor pool on a different day though and the facilities with sauna and steam room were lovely.

Mihai Serban

Our stay at AX Palace Malta was absolutely fantastic! From the moment we arrived, we were warmly welcomed by the friendly and professional staff, who went above and beyond to ensure our comfort. The hotel itself is stunning, offering a perfect balance of luxury and coziness. Our room was spacious, spotless, and beautifully designed, with all the amenities needed for a relaxing stay. The housekeeping team did an excellent job of maintaining cleanliness and comfort throughout our visit. We were particularly impressed with the exceptional service—every staff member we encountered was polite, attentive, and genuinely eager to make our experience memorable. Whether at the reception, restaurant, or spa, we always felt well taken care of. Speaking of the restaurant, the dining experience was exquisite! The food was fresh, delicious, and presented beautifully. The breakfast selection was varied and catered to all tastes, providing a great start to each day. The hotel’s location is also ideal, offering easy access to key attractions, shopping areas, and public transport. Plus, the facilities, including the rooftop pool and spa, added an extra layer of relaxation to our stay. Overall, we couldn’t be happier with our time at AX Palace Malta. Everything exceeded our expectations, and we highly recommend this hotel to anyone looking for a top-tier experience in Malta. We will definitely be returning in the future!