brooke
A very nice hotel with very attentive and friendly staff. The 'night time' service where they bring you chocolates before bed was a lovely touch.
One member of staff that really stood out to us was Xiying, who we talked to in the little gift shop by reception. She was very friendly and lovely, shared information about how and where the Maltese glass is made. She was very helpful.
We felt welcome as soon as we stepped through the front doors, with the smiling staff bringing us welcome drinks. The hotel is huge, very clean everywhere.
The rooms could have been a bit bigger as well as the balcony but still very nice and I understand this isn't something that can be changed easily so not too much of a complaint.
The private beach was nice however cannot be walked on without shoes, so maybe could fill it with actual sand instead of stones.
All round great place great breakfast great service.
Darren Foreman
Nice hotel but not 5 star. Poor power from the shower head.
Slow bar staff at pool tiki bar, nice staff but slow. One lady on phone all the time. No snacks or crisps at the tiki bar and they ran out of cisk beer.
Wifi at pool and tiki bar weak.
Gym OK, needs to be maintained better.
Reception check in and out a bit slow. Lovely pool area and nice big rooms and a great location. Nice inside bar area too. Would stay again.
SS Dorset
Very, very disappointed with this hotel.
We are fortunate enough to be able to choose to stay at 5* hotels, so we have a good idea of what to expect, and this is definitely NOT 5*. An upper 3* - on a good day.
Our suite was horrible. Cavelike, with worn out fabrics on dated furnishings & very questionable carpeting.
The toilet never flushed properly & had to be unblocked on 4 separate occasions. To be fair, they did send someone quite quickly to attend to this. After our 5th reporting of a blockage they moved us to a suite one level down. This was equally dire - & the private balcony proved to be far from that. The low balcony sides allowed you to see anyone sitting outside along the entire floor.
The furnishings throughout are dark, heavy & depressing. We disliked it so much, we left the hotel as much as possible. Thank goodness it didn't rain or it would have been truly dismal!
Why isn't there a lovely open balcony on which to enjoy a drink somewhere attached to the hotel??
The pool is OK, but the sunloungers are crammed around it like sardines. The pool staff are pleasant enough, but they don't do much other than help move/erect an umbrella. The sunloungers only seem to be 'hosed down' every so often & the little side tables were filthy. We never witnessed anything being cleaned.🤢 The tiling around the pool is dirty & uneven & the depth of the pool itself is a concern. Approximately 3/4 of the pool is at least 1.5 metres deep, so not great for low confidence swimmers. Also, it didn't always appear clean...
The 'beach' is laughable! It's a flatish piece of rock with a sandy surface. Again, the sunloungers were crammed in.
The lifts took forever to arrive & using the stair access was a grim option. The cleaning/ maintenance staff were also having to use the guest lifts as their service lift was out of order - & apparently had been for some time!
The staff on the hospitality desk were extremely attentive - Heathcliffe in particular 😳
Dave G
Enjoyed my stay at the GHE . However there were a few niggles, hotel is in need of a major refurbishment as the bathrooms are certainly dated! My room had a corner shower which was fine apart from needing to be a contortionist to squeeze in past the toilet which blocked the dor! Location is fine for Valletta but traffic in the area is crazy! Service was OK mostly. Breakfast team were a bit gruff and snappy...
Spiros Livadaras
An Incredible Stay at the Grand Hotel Excelsior!
From start to finish, my experience at the Grand Hotel Excelsior was nothing short of exceptional. The hotel itself is stunning, offering beautiful views of the harbour, elegant old world décor, and a range of top-notch amenities that made my stay truly memorable.
A special mention goes to Irina at reception. She welcomed me with a warm smile and made the check-in process seamless and efficient. Throughout my stay, she was incredibly helpful, providing excellent recommendations and always going above and beyond to ensure my comfort. Her professionalism and kindness truly set the tone for my visit.
Additionally, I want to thank Godwin, the hotel’s driver. He was not only friendly and courteous but also incredibly knowledgeable about the local area, making my transfers both pleasant and informative. His impeccable service added a personal touch to my trip, and I appreciated his promptness and attention to detail.
Overall, the Grand Hotel Excelsior offers a luxurious experience with outstanding service. I will definitely return and recommend it to anyone visiting Malta. Thank you to the entire team for making my stay so special!
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