Jane
We had a lovely stay in a level, marina view room in the Melia. The room was very comfortable and the staff were exceptional. In particular thanks to Gloria and Rokio in the lounge who took such great care of us and in helping to cater for my food intolerances. It is worth paying for the level service which includes free drinks, tapas, snacks and is a lovely place to retreat to for a rest.
The hotel restaurant is very good and staff, particularly Juanjo, are friendly. The restaurant is waiter service and there was a good choice of food included in half board.
We have stayed at this hotel before and will have no hesitation in returning.
Hannah Jo
The staff at the level were so friendly, the level itself is child free area, free breakfast wine beer Coca Cola etc. the breakfast is really good, so many options with smiley staff making fresh omlettes. It wasn’t just continental breakfast but had bacon, sausage etc. the little things go along way, for example the cups are refrigerated to make sure your drink is ice cold. The sun does go behind the hotel but you just sunbathe near the pool. The chairs could be a bit more spaced out as it does feel a bit close together. We were situated quite far from the level but we didn’t think it was that bigger deal. Hotel staff are so pleasant, rooms are super clean, bed comfy (although pillows are fairly soft). Overall worth every penny.
SB
My dad had a very serious fall during our stay, and the hotel staff offered no assistance, seemingly avoiding responsibility. We had to call emergency services ourselves. Instead of enjoying our time at the hotel, we spent it at the hospital.
Initially, the hotel mentioned they would address our poor experience, but when we tried to extend our stay because my dad was still in the hospital, they offered a room at a higher rate than our original booking. The guest experience manager admitted to being aware of my dad’s fall from the start, despite another staff member claiming no one knew. They also refused to investigate the cause of the fall.
On the day we were supposed to check out, they sent someone at 9:30 AM to ensure we left on time. The entire experience was terrible—there was no compassion, and the hotel is overpriced. I do not recommend staying here
Iain White-Duncan
Exceptional.
Housekeeping, breakfast restaurant, maintenance, guest experience, The Level hospitality - all exceptional.
This hotel is a shining example of excellent hospitality.
Personal, attentive, professional all directed by an expert hotel manager Paloma.
Remi Vallaey
We previously stayed in Level at Melia Costa del Sol and were a little bit disappointed about our stay at Level Alicante .
The lounge of the 'Level ' ,where you get the extra services , is a long walk because it is at the end of the
. Snacks are monotonous and the service in te-he lounge is,although friendly , unprofessional . Parking is under the hotel but not operated by the hotel and is not cheap . The charge is 24 hours , but if you leave after 12 hours you have to pay the full amount . You come back 4 hours later , it starts again .
My Booking
