Jan Barningham
Smart, spotless and immaculate both internally and externally. Every member of staff was helpful, efficient and cheerful. Lovely room with housekeeping to match. Special mention to Dani, all the dining room staff and head chef Paco, the banquets at both Christmas Day and New Year's Eve were spectacular. The range of food on offer every day was wide and good. Would I stay there again, Absolutely yes.
Katty Georgieva
Me and my boyfriend did not plan to go to Benidorm but due to the bad weather conditions in Valencia we ended up in this hotel for one night. We had an amazing time, the room was super nice and luxury in my opinion, the staff was also really kind and helpful as well. The view was amazing. I would love if we come back to the hotel someday for a longer period. Definitely recommend it!
Andy Mckelvey
I am not happy at all about my current stay in this hotel. Staying in Room 533 with a Pool View. Every single day from about 7:30 until late into the evening the staff decide to slam the fire exit door directly next to our room as hard as they physically can. When they are done slamming the doors, they continue to then shout as loud as possible down the hallway as if it’s some joke that a customer puts up a DO NOT DISTURB sign and is trying to sleep. Multiple occasions they have knocked the door and completely ignored the same DO NOT DISTURB sign.
Getting a sunbed is near impossible on a daily basis unless you rush to the pool at 8:30 along with all the others that have to do the exact same. Couple were taking multiple beds and the staff did nothing to stop this at all.
Food at the restaurant was hit and miss, and getting a table at Breakfast is a complete disaster.
Tried to get late check out at a cost of €46 and was promised to come to reception the day before and they will sort it. Went to reception and they then said it’s not possible! So we have to wait from 1200 to 2100 in the hotel without a room!
All in all if the hotel wasn’t clean, they would get a 1 star review!
Michael Maleedy
The hotel is just superb. We stayed all inclusive and couldn't believe the food choices. A hotel which serves hot food!!! Rooms clean large with nice pool view. One negative was that the snack bar played some awful music therefore we couldn't have our usual siesta as it went on until 6 even when there was no one left at poolside. Hotels club is one of the best in benidorm. Top entertainment 7 nights a week. Nice street level bar. Staff are wonderful. There's the good parts now the most horrible one. I have mobility issues and the lifts are a joke. They are pathetic. All guests complained about them and the way they are programmed. Please sort them out as they must be losing you business. Even younger fitter people were complaining about them. Don't let this continue to be the main talking point of an otherwise fantastic hotel.
Michael Ross
The hotel was perfectly situated within easy access to the beach promenade, and surrounded by plenty of bars, restaurant's and shops. The staff where friendly and helpful, while the refurbished rooms where clean and serviceable.
Where they have let themselves down badly was on the Buffet dinners, the Breakfast was surprisingly good with plenty of choices, even black pudding and Fried Bread, or continental if that's your preference. We where half board, so had paid for the dinners with wine or water, the buffet meals didn't seem to be replenished, when we arrived over an hour before the restaurant was closing, we found mostly empty trays, anything with food looked most unappetising. The "Show Cooking" was a joke, she had one slice of chicken breast on her tray, and wasn't going to do anymore until that slice of chicken went . The second nite, had a choice of pie, though tasted as if it had the left over goulash from the previous evening. The Chinese curry was as bland as the "Cream of Vegetable" soup, was watery. Definitely without doubt the biggest let down and not worthy of the 4 star Ratings .I have eaten better in Pensions or 2 star hotels. I would only go back on a bed and breakfast basis only.
My Booking
