Geoffrey Morgan
Sunscape was both action-packed and energizing in the public areas, while quiet and serene for most people's private rooms. The staff were very kind, the experience guides were excellent and helped us add adventure to our stay, but the food, except desserts, was generally only competent.
My wife and I felt like we needed to leave the resort to have truly excellent dinner experiences.
The rooms are good enough but do not have bathtubs. They were generally places to sleep, not places to be.
Pat Speno
I've been visiting Cozumel to dive for over 20 years and have stayed at most of the major resorts. Shortly after we arrived (day 1), I contracted the flu. By the second day, I had a fever of 102. My wife asked the front desk if there would be a discount if we cut our trip short by 6 days. They asked her to fill out a form and said they would submit it for a refund. So, we packed up, checked out, and left. After getting home, we found out the management declined any refund. Apparently, they prefer spreading illness to all their other gusts. I've never been so sick in my entire life and wouldn't wish it on any people trying to enjoy their vacations. I can't imagine why they would want to submit their guests to anything like it.
As far as the grounds. They are very pretty with a lot of landscape. However, there are not enough beach chairs. Every morning guests take their towels, and/or some items and stake out the chairs. Even though half of them are not using them. So, if you show up on the beach past 9AM you're not getting a chair. And this was not during peak.
If you're a diver, there's nowhere to wash/dry your gear. At least I didn't see anything. The more expensive rooms have balconies, but they are shaded.
The food was surprisingly good. Breakfast was buffet style, but lunch and dinner were served from a menu. I would have given a 4* if not for the false hope we were given on a refund.
Jose Luis Lupercio
The refrigerator in my room was not working, I reported it twice a day for 3 days and on the day I was leaving they went to fix it. The food is excellent but it is lukewarm, almost cold, unfortunately the spicy sauces are not spicy at all. A bottle of katsup is more spicy than their spicy sauces. The drinks are very good, you can drink as much as you want with or without alcohol.
Ryan Albers
This value priced property has an amazing beach, wonderful pool and a very nice staff. It is a smaller resort, you will see the same staff and guests each day. The staff will learn your name and you will know their names. It was really great. Raul, the activities guy was super nice and fun. Breakfast and lunch are mainly buffets with menu ordering for dinner. Food was as expected for a value priced resort but lacked variety after a few days. For the money, it was a great resort. We will be heading back.
Jordan Hetrick
Go to a better resort!!
Horrible food
Mold in rooms causing a bunch of us to get sick to only move us into a room with more mold
Condensation is bad from AC
fridge not working
Besides beach they only have one pool mainly for kids…very shallow
We had to go to bar everytime we wanted drinks and they only had one bartender
Can’t utilize other resorts
Rooms smell
Plus some
My Booking
