Ba11eClorin
Stayed a few days with a group. Had a great stay, but not mainly because of the hotel.
The positives: Good location with nice views if you don't mind the short walk up the hill from the very nice beach area. Nice staff.
Quiet neighborhood. The gigantic bed was OK, as was the AC on the room.
The downsides: It's a 3 Star hotel. They must have stolen no. 4. It's a bit tired and in need of a work over. Tired and old furniture, very noisy restaurant with very average buffets.
In fact all public and private rooms are noisy, with naked walls and floors, but I was lucky and had very quiet neighbors most of the time. Sound proofing is poor.
Clientele is mostly 60-70+.
So all in all: If you expect 2-3 Star hotel standard this is probably OK. For luxury and peace and quiet look elsewhere.
Caroline Robinson
Had booked an apartment in La Lucia but the owner reneged on us and gave us a very basic room in this hotel. No facility to make a hot drink and not even a bottle of water. Outside furniture is falling to pieces and there is no lock on the patio door making the room insecure. This is not a 4 star hotel but at the best a 3 star. Pillowcases didn't even fit the pillows with the ends hanging out of the pillowcase.
When you've booked a luxury apartment with its own private swimming pool and get put in this place then you can feel very unhappy.
Gemma Rigby
Lovely hotel, very nice inside and I would go back. I just feel that this hotel has massive potential and could be much much more lively. Not many activities during the day, and entertainment at night doesn't go on for long enough, it's all done before 11 and if you have kids I wouldn't recommend it as there's nothing for them
Valentyna Shcherbenok
Good, just good. Clean, but not enough choice for the meals. Pancakes 🥞 are out of stock after 20 minutes of the breakfast.
Super strange policy. Services that were included on the day are not in the all-inclusive next day. Complete disappointment
Guðjón Jónsson
My stay at this hotel was very pleasant, even though to begin with it was really confusing to navigate. I would suggest two minor improvements for new guests on arrival; 1. A map of the hotel and all its places (reception, restaurant, coffee bar, spa, swimming pool, sunbathing area, etc.) and opening times of each one. 2. Description of each floor in the elevator (what is located on them). This would've made things easier.
My favorite place at the hotel was the coffee bar and the seating area outside. Such a friendly staff there, especially Irati, Ángel and Bako. Soon enough they knew who I was because I was a regular and always charged everything to my "easily remembered" room (119). Great customer experience!
The food at the restaurant was overall good. You could always find something for your taste. I liked the different dinner themes, one night it was seafood, one night it was Italian, etc.
I really liked the outdoor entertainment, especially the karaoke. But in my opinion it was a little short. Just from 10-11 PM and no music afterwards, so you had to go to the terrace 360 rooftop bar if you wanted to continue.
Even though almost everything was quite pleasant during my stay, there were a few things I didn't like. The beds were a little too firm, so it was hard laying in one position the whole night. Also there was no possibility for a late check-out. My flight wasn't until 11 PM so spending 8 hours after I had to check out, was a bit difficult. But I got to stay on the hotel premises after check-out, which was nice, so I survived. Another thing was the security box in the room. It was locked and with no default code. I called the reception and they said, if I wanted to use it, they had to bring a key to open it and they couldn't do it right away because they were short staffed. Why not just use 1234 and tell visitors to change it. Then when they do a final room cleaning after the visitor has left, to set it back to 1234.
But overall my stay was pleasant and I would definitely stay here again.
My Booking
