Justyna M-M
I was nearly put off booking this hotel because of the poor food reviews. I’ve got to say, I am a foodie and I was not disappointed with half board here. Every time I chose to eat at the hotel, both breakfast and dinner buffet were excellent. Plenty of choice, both European and local cuisine. Ingredients are great and everything is fresh.
The spa on the rooftop is absolutely brilliant and reasonably priced for the offering.
The pool is nice and clean, the hotel rooms great. It doesn’t have a worn out feeling to it.
Saed Sweity
How can this be a 4-star hotel?
My experience at this hotel was incredibly disappointing, especially considering it is supposed to be 4 stars. The rooms were basic and poorly equipped: no water, no kettle, and no fridge, with furniture that seemed from another era. Moreover, the “spa” they advertise was not included in the price, something they should make clearer.
The exterior was full of cockroaches, which was already unpleasant, but the worst part was finding a cockroach in the buffet food on the last day. Completely unacceptable for a hotel of this category.
The only good thing was the staff, who were friendly despite being clearly overworked and exploited. I don’t understand how this hotel can still have 4 stars. I would not recommend it under any circumstances.
Eddie Kibbles
Lovely hotel, the rooms are clean but have no fridge or tea/coffee making facilities, a little dated and need a little investment for new showers, bidets, hand basin and toilet, the room attendants are all very friendly and will go the extra to make your stay as comfortable as possible, we stayed b&b for a week, which was just about long enough. Breakfast becomes a bit repetitive, and the restaurants outside the hotel provide basically the same sort of food. Drinks at the hotel are very reasonable and not too expensive. The biggest letdown for us was the pool area, which was a bit too quiet for us, no music playing, and when you play your own, someone is always there to complain about it, there are some rather comfy four poster sun beds but these are an extra cost at €25 per day. On the top floor of the hotel there is a gym and a spar pool but the latter will cost you an extra €18 per day the gym however is free, unlike the ice of all things if you have a drink in your room and need some ice don't ask at the pool bar they will charge you €1 for a cup full. Other than that, it's not a bad hotel . (Outside the hotel, please be careful, it has to be the first time in my life I have openly been offered class a drugs buy the people selling the copy bags and shirts)
Dawid
We are currently staying at the Sol Costa Atlantis in Tenerife, and while the first three days were satisfactory, our experience has unfortunately taken a turn for the worse.
Initially, we were impressed with the quality of the food, the cleanliness of the rooms, and the high level of service in the dining area. However, by the fourth day of our stay, several issues have emerged that are quite disappointing.
For three consecutive evenings, we have not been attended to during dinner, which means we haven't been able to order drinks. Additionally, the room cleaning has become very superficial, with our personal items being moved around rather carelessly. The hotel itself is also in need of serious maintenance. The wallpaper is peeling in several areas, and the furniture is noticeably worn out, which is not what we would expect from a four-star establishment.
On a positive note, the hotel's location in the center of Puerto de la Cruz is excellent, offering easy access to many attractions. The rooms with ocean views, available for an additional fee, are one of the few strong points of this hotel, providing beautiful scenery. However, the central location also comes with a significant amount of street noise, which can be disturbing at times.
Overall, while the beginning of our stay was pleasant, the lack of consistency in service, the hotel's deteriorating condition have left us disappointed. We hope to see improvements during the remainder of our stay, but as it stands, we wouldn't recommend the Sol Costa Atlantis unless these issues are addressed.
stacie macfarlane
Lovely location right by the beach. Plenty to do in the area with plenty of bars and cafes that are cheap and reasonable.
For the most part staff are friendly. Cleaning staff were good.
However what makes this a one star review for me is the fact that the worker at the pool side bar is short changing people. I gave a €50 for two drinks and only got €29 back but it wasn’t until I sat back down at the lounger did I realise. Not being a confrontational person I left the issue as I assumed it’s a small mistake. But the same thing happened to my mother two days later. She only brings 1 €50 note down each day for her drinks and it was her first drink of the day. She got a gin and tonic and a beer and played using the note. The lady at the bar only gave her €12 back and when my mother questioned her in it she was argued with and shouted at by the worker and I left to get a manager when coming down with the young manager the worker started crying I assume to help her case. Unfortunately as there was no cameras they would not listen to our claims or even check if the money was there or if the worker had it she just told us to call the police if we were that bothered. I refused to have drinks there again. There were also other hotel goers who overheard the commotion and chipped in saying the same thing had been happening to them since they arrived still nothing is done. That woman is most definitely short changing people in purpose as it was happening too often to be a mistake.
Overall, I would not recommend this hotel and if you are there be careful of what you paid and what change your given!
My Booking
