Nicola Washaya
It's a lovely hotel but could do with improvements here and there. The hotel needs updating, only minor things but they could make such a difference.
There isn't a lot to do and not enough information regarding excursions. The breakfast menu could do with a little boost. The dining area is a bit dull as well. Maybe soft music in the background would help and have pictures that are lively on the walls.
The main pool also could do with music in the background at all times. Then for those that want peace and quiet, the middle pool and the kids pool could do with no music.
An activities coordinator would be beneficial for the hotel as well. There were a few games at the main pool but they were not lively enough.
The snooker/pool tables are randomly at the end of this open space. Not very inviting and there are no instructions as to how you play. A notice on the wall telling guests what is needed would be nice. This hotel has so much potential and just needs the right people with the right attitude to make it an epic hotel.
Łukasz Mews
Before choosing this hotel, I read a lot of reviews, both positive and negative. Many of the same issues and highlights kept coming up, so I’d like to share my family’s own experience at this hotel. I'll start with the positive aspects and then move to those that were less pleasant.
So:
5/5 ***** - Service: The staff was extremely friendly, always kind, and ready to assist. We felt genuinely welcomed by every member of the team.
4.5/5 ****½ - Entertainment Team: They brought incredible energy and joy. My kids loved them, and their activities made a big difference in our stay.
4/5 **** - Rooms: Although quite old-fashioned, the rooms were very clean, and sometimes the staff would even surprise the kids with little animals made from towels. On the downside, we only had two power outlets in our room, which felt inadequate given today’s technological needs. A big plus, though, for the air conditioning, which worked seamlessly. However, we did miss having a light on the balcony.
3/5 *** - Hotel Ambience: The hotel itself has an old-school vibe. Built in 2007, it doesn’t appear to have changed much since. There are a lot of empty spaces, which, at times, made walking down the corridors feel a bit eerie, especially with the lack of clear signage. We also noticed quite a few maintenance issues, like hanging lightbulbs, and there wasn’t always timely upkeep from the staff.
3/5 *** - Pools: The pools are beautiful—two large ones in total—but only one was accessible, and it was located far from the snack bar. The other pool, closer to the bar, was unfortunately closed. The open one was quite a walk away and quite cold, so we had to make compromises.
3/5 *** - Snack Bar: It was closed more often than open, and when it was open, it mostly served lunch food, which left us with limited options between meals.
3/5 *** - Drinks: Drinks quality varied significantly. If you tipped, you’d get a decent drink, but overall, it was hit or miss. The drinks were inconsistently prepared, often weak, and didn’t meet the standard expected for a four-star hotel.
2/5 ** - Food: The biggest disappointment was the food. It was practically the same every day for seven days. By the second breakfast, I already knew what would be served. Lunch was underwhelming, and while there were occasional variations at dinner, presentation and quality didn’t quite hit the mark. Limited cheese options (one type, for example) and drinks from the dispensers tasted off and would often run out, even early in service. Morning coffee tasted generic, and tea and coffee were not available during lunch or dinner, except occasionally at night. For a four-star hotel, it was quite underwhelming.
I'd also like to mention that the food often lacked clear labeling, with sauces or other condiments left unidentified.
2/5 ** - Games Room: One of the key criteria for choosing this hotel was having an enjoyable games room where I could spend time with my children. Unfortunately, this was a letdown. Of the three pool tables, only one was working and poorly lit. The air hockey puck was too damaged to use, and most of the other machines were unplugged. The ping-pong table was usable but in an extremely stuffy room.
One final point is that there was only one lifeguard across all pools, often on his phone.
Overall: We spent seven days at this hotel, actively trying to focus on the positive, and we managed to find it. We got away from our daily stresses and soaked in some breathtaking views. The beach was stunning—probably the best I’ve ever been to. We ate, drank, and made memories. In the end, we enjoyed our break and will remember this holiday.
petra bode-hammer
A dream vacation. All the staff were very friendly and accommodating, excellent food great variety. The beach is accessible via stairs but there are handrails to hold on to. The beach is so beautiful, lots of space, which makes the walk down the stairs definitely worth it. Rooms are outdated but very clean , like the entire rest of the place, bathrooms, pool , restaurant etc . Highly recommend if you don't mind the outdated rooms, I sure wasn't in my room enough to have this be an issue. Will definitely come back.
Hranush Manukyan
Great place, nice vacation overall. The hotel is a bit old, but fine in compromise to the scene and place and all the efforts and friendliness of the personnel. Everyday cleaning the rooms, very very accurately. Everyday new towels. Food could be a bit more diverse. For a long staying can feel the same everyday.
Downsides: Too many people smoking at outside cafe/bar area...felt disgusting for a non-smoker/allergic person... And there should also be a kind of a note that the beach is CO(clothing-optional) especially for families travelling with kids.
Allan Andreasen
We had a generally good experience during our stay, but there were some areas where we feel the hotel could improve.
Service and Rooms
The service was good, and we were greeted by friendly staff. The rooms were cleaned daily, and we have no complaints in that regard. Unfortunately, we experienced a lack of maintenance, which resulted in us having to change rooms. This meant we lost the sea view that we had paid extra for, which was disappointing.
Food and Beverages
The food was tasty and well-prepared, but we found that the beverages were often not refilled, making it difficult for us to get what we wanted.
Cleanliness of the Area
While the rooms were cleaned daily, we were surprised to see that the outdoor area was not cleaned every day. This is something we did not expect from a hotel that officially has 4 stars.
Location
The hotel’s location is perfect in terms of the beach and the view from some rooms. However, it is necessary to take the bus if you want to go anywhere. We recommend renting a car, as it allows for more exploration of Fuerteventura, which has many wonderful sights to offer.
Conclusion
Overall, we had a good stay, but we expected more from a 4-star hotel. In our opinion, it does not live up to the 4 stars it has received.
My Booking
.jpg)
.jpg)
