Ярина Миронченко
After the rest, I had a very pleasant impression. The room was spacious, the furniture and plumbing were in good condition, cleaning was done every day. The staff was extremely pleasant and friendly, the cleaner surprised me with figures made of towels every day, the animation team was great, they held fun interactive activities and set a great mood, Thomas, Kira and Adam are very cool) The choice of food is quite large, it was delicious, the waiter Sameh is attentive and friendly - a real professional with a very kind heart. The disco on the territory of the hotel is only twice a week, but you can go to the after party every day for an additional fee to another hotel or club. There are different performances almost every night, we liked the fire show the most, it was amazing) The hotel territory is very beautiful, green and well-groomed, many pools. The pools are clean and large with different depths, lifeguards are on duty for your safety, there are fun slides that lead into the heated pool.
Daria Dulgheru
I stayed here for 7 nights. I really liked the place. They have two heated pools outside and an aqua park which is pretty fun and usually empty. Their gardens are absolutely beautiful. I found the place to be really clean and well maintained. The room was beautiful and it was cleaned daily.
The staff was really nice, especially their waiters. They have so much energy. Regarding the beach part, they have a private beach and a bus coming every 15 mins to take you there. It is a 5 min drive to the beach. The food(although repetitive) is tasty . They give food like guava, shrimp, fish, melon and much more .. What i would change is the fact that there allow people to come and sell you stuff. They sell you juice or a party even when you are at the table eating, this is not normal. But besides this, everything was amazing. To be honest, I do not understand the bad reviews
Heather Maclean
Absolutely excellent stay, pools great, plenty of sunbeds. The food for an all inclusive was great and plenty of choice. The staff are very attentive and can't do enough for you. The rooms are cleaned daily.
Excellent holiday. Definitely recommend 🌞🌞🌞🍻🍺🍻
linto joseph
I stayed at the Royal Lagoon 5-star hotel for 7 nights, and my experience at this resort was absolutely disappointing. As an Asian, I felt that I was treated poorly, while white guests and those from the European Union received much better service.
Regarding the accommodations, the rooms were small and had a foul smell in the bathrooms. There were only one or two towels for three occupants in the room, which included myself and my two children. Throughout my seven-night stay, the sheets were never changed.
When it came to the food, breakfast was always the same with no variety. There were different options for lunch, but I was out most of the day and did not have a chance to explore them. Dinner offered various kinds of food, but my experience with the service was lacking. One morning, when I asked for coffee, the server shouted, "What do you want?" He brought me coffee without sugar, which I requested, but he simply threw the sugar packets on the table. I found this behavior very unprofessional and not what I expected from a five-star hotel.
On another occasion, I ordered whiskey with Seven Up at the pub but was served tequila instead. Upon realizing the mistake, I brought it to the bartender's attention, but he informed me that there was no whiskey available. I expressed that I should have been informed of the substitution.
I was also offered a complimentary international cuisine meal one night. I ordered a Greek salad, onion soup, and mixed kebab, but did not receive the soup. When I inquired, I was told that the chef had discarded it. Moreover, while other guests received their mixed kebabs served in hot cast-iron plates, mine was served on a normal plate. I waited nearly an hour for my food while white guests, who arrived after me, finished their meals and left. Eventually, I left without eating anything that night.
In terms of Wi-Fi, there was no service in the rooms; it was only available in the main reception area. I found this resort to be more accommodating for white guests than for Asians or Africans. The alcohol served was of poor quality, and if you wanted a recognized brand, you had to pay extra. The nighttime entertainment was also very lacking; management stated that it was not the proper season for good entertainment.
Marie Christian
We had a lovely time back in January. Hotel could have been a bit cleaner and managed a bit better but it was ok. The staff were amazing. Mohammed at the pool bar, & Mohammed in the upstairs bar playing the football. Siad in the restaurant, & ajeep our room cleaner. & ramadan around the pool, he was so helpful & kind. Helped us book some tours etc. also the man who helped us with our cases I can’t remember his name. He really looked after me one day when my little boy wasn’t well (teething). They all couldn’t do enough for us & our little boy. They made the stay 100% better. The hotel grounds are great but the entertainment was rubbish really not much going on. Don’t know if this is because it was winter. My boyfriend & his friend got me and my friend flowers for our birthday deliveries which was a cute touch. The security guards were really friendly too. The food was good enough for us but we arnt really that fussy. The outside kitchen was nice fresh food being cooked & the pizzas were really good. We would go back to this hotel purely for the staff. X
My Booking
