Heather Maclean
Absolutely excellent stay, pools great, plenty of sunbeds. The food for an all inclusive was great and plenty of choice. The staff are very attentive and can't do enough for you. The rooms are cleaned daily.
Excellent holiday. Definitely recommend 🌞🌞🌞🍻🍺🍻
linto joseph
I stayed at the Royal Lagoon 5-star hotel for 7 nights, and my experience at this resort was absolutely disappointing. As an Asian, I felt that I was treated poorly, while white guests and those from the European Union received much better service.
Regarding the accommodations, the rooms were small and had a foul smell in the bathrooms. There were only one or two towels for three occupants in the room, which included myself and my two children. Throughout my seven-night stay, the sheets were never changed.
When it came to the food, breakfast was always the same with no variety. There were different options for lunch, but I was out most of the day and did not have a chance to explore them. Dinner offered various kinds of food, but my experience with the service was lacking. One morning, when I asked for coffee, the server shouted, "What do you want?" He brought me coffee without sugar, which I requested, but he simply threw the sugar packets on the table. I found this behavior very unprofessional and not what I expected from a five-star hotel.
On another occasion, I ordered whiskey with Seven Up at the pub but was served tequila instead. Upon realizing the mistake, I brought it to the bartender's attention, but he informed me that there was no whiskey available. I expressed that I should have been informed of the substitution.
I was also offered a complimentary international cuisine meal one night. I ordered a Greek salad, onion soup, and mixed kebab, but did not receive the soup. When I inquired, I was told that the chef had discarded it. Moreover, while other guests received their mixed kebabs served in hot cast-iron plates, mine was served on a normal plate. I waited nearly an hour for my food while white guests, who arrived after me, finished their meals and left. Eventually, I left without eating anything that night.
In terms of Wi-Fi, there was no service in the rooms; it was only available in the main reception area. I found this resort to be more accommodating for white guests than for Asians or Africans. The alcohol served was of poor quality, and if you wanted a recognized brand, you had to pay extra. The nighttime entertainment was also very lacking; management stated that it was not the proper season for good entertainment.
Az Az
Everything was ok we are satisfied from our staying there. Maybe personal need to do at least little bit more efforts. Want to great the boys on the front desk they were extremely nice, polite and understanding. Food was good and plenty. We did love the fish. Convenient is that in the back exit of hotel you can find a lovely side walk with plenty of stores, and hotel is extremely close to the airport 35 min. walk, 5 min by car 🚗.
Faith Hammersley
Hotel was very tacky...food was standard
.. outside area smelt in the morning due to them using sewage water to water the plants..entertainment wasn't on until 9.45 which at that point we'd rather just go to bed. Some staff members were lovely, others not so much.
Wouldn't recommend the city tour, waste of time, the orange bay was also a waste of time and money, the quad biking safari, would 100% recommend, brilliant day out...
Other then that I wouldn't pay again to come to this hotel, isn't worth thr money we payed for it..
Not necessarily the hotels fault but I injured myself on one of the slides, as I saw older people going on them I thought I would as a laugh and ended up spraining my knee because the water is too shallow at the bottom...
Would recommend going to the senzo mall close by, they have everything you could possibly need, the shopping food centre in the mall is cheaper then the shop in the hotel so would 100% go there instead...
Like I said, wouldn't recommend!!!
Pratiksha Banga
We went family to the holiday and stayed in this hotel . All the staffs were very friendly and welcoming. My children’s loved the kids disco and all the extra activities. The food was delicious and amazing. The beach is really very close and clean. We had a great experience overall… I will definitely recommend this place. 🥰🥰🥰🥰🥰
My Booking
