Luceneia Mendes
I recently stayed at El Karma Aqua Beach Resort in Hurghada for seven days to celebrate my birthday with three friends. Upon arrival, we were welcomed warmly by tour guide called Mohammed, who was extremely helpful with our luggage, check-in process, and ensuring we could get some food after our journey. The resort itself looked beautiful, and our rooms had a lovely view of the pool and palm trees.
However, our experience was a mix of highs and lows. The weather was quite windy and cold for the first few days, but we still tried to make the most of the pools and resort facilities—only to find out that most of the pools were freezing. There was just one heated pool, which was always overcrowded, making it difficult to enjoy.
The biggest letdown was the food and drinks for an all-inclusive resort, the variety was extremely limited, and snacks outside of restaurant hours were restricted to just burgers and fries. Even worse, the quality was poor. The man preparing the snacks would sometimes serve undercooked burgers and fries, and they were often cold. On top of that, he was incredibly rude, throwing food onto plates rather than serving it properly, which made the experience even more uncomfortable.
When we visited the Italian restaurant, we were surprised to learn that drinks and à la carte menu options came with an extra charge—something we found unreasonable, given that we had already paid for all-inclusive service.
Room service was practically nonexistent, and the overall service from staff left much to be desired. When we raised concerns, we often felt ignored, as if we were talking to a wall. The staff seemed uninterested in helping, and some were outright rude. One particular experience stood out at the spaghetti station, where the cook had a bad attitude and seemed unwilling to serve guests properly.
To make matters worse, the food quality was poor, and it made us feel unwell during our stay. There weren’t many options available, and what was there was far from appetizing.
Transportation around the area was also inconvenient, making it difficult to explore outside the resort. While the resort itself isn’t terrible, it definitely needs major improvements—especially in food quality, service, and staff hospitality.
Thankfully, towards the end of our trip, we discovered El Gouna, which was an absolute gem. This beautiful area had an amazing selection of restaurants—perfect for anyone who might be tired of resort food. The dining options were far superior, and the atmosphere was lively and enjoyable. The Marina in Hurghada city also stunning, making it a great place to walk around and take in the views. I only wish we had known about it sooner, as it was one of the highlights of our trip.
Would I return? Probably not. Until they improve their customer service and overall experience, I wouldn’t recommend this resort to others looking for a relaxing and enjoyable holiday. I only gave it two stars for the views and spacious room but overall not a nice stay !
Safina Ali
If the hotel wants to improve and increase business then there are few main points they need to consider.
1. Get lifts installed
2. Up grade the rooms simple DIY fixes
3. Pool floats either repair the room full of punctured floats you have or buy more as there is not enough to go around which causes arguments between guests.
4. Entertainment especially at night needs a BIG improvement, the entertainers look like they just make things up as they go along it’s the worst organised entertainment I’ve ever seen and I travel a lot.
5. Up grade the dinning room to make it feel inviting and comfortable to eat in.
Sally Hornsey
3* Hotel. All inclusive is not all inclusive!! Read the small print. Wine and water not included. Fruit juice not included. Ice cream not included. Food not good for what's supposed to be a4* hotel. The a la carte Italian restaurant is inclusive one time (BUT you have to pay for drinks?!?) And food is not good... dish of the day? Beef stroganoff?!?!?! Errrrrr not Italian!
Pools are cold.. even the heated one is freezing.
Slides are on for minimal time a day.
Cheap as chips hotel. Is what you make it.
Staff are super friendly if you tip.
Jacek Galach
We stayed at the hotel for 2 nights only, since we were travelling across the Egypt. There was no toilet paper in the bathroom and we had to wait at least 10 minutes for the hot water under the shower. The food was far from being delicious. The worst thing were extremely loud animations until late night. Be sure to have ear plugs, otherwise you won’t be able to fall asleep. Overall it was a terrible experience.
Bel
Just finished my stay at this place. Honestly so disappointed the food was terrible very bland and very little options it was always just meat rice or pasta. They have a Chinese restaurant, nothing Chinese about it. And the Italian? Absolutely disgusting can’t even call the pizza a pizza it was raw. My boyfriend has also gotten food poisoning while we have been away. I urge you not to book with them unless you’re ready for disappointment. The rooms were very poor and dirty. The “spa” staff are constantly following you and trying to force you to buy there treatments. The “all inclusive” is not. You have to pay for water, wine and if you go to any of there “included restaurants” you have to pay for drinks. I am a wine drinker but have taken to the free beer since it’s £30 a bottle and they won’t let you just buy a glass. It was honestly the most disappointing experience. The pillows feel like you’re sleeping on a slab of concrete and the food is just as bad.
I don’t know what else I can add to warn people but please do not book this hotel. They all beg for tips and pester you.
Probably the worst holiday myself and my partner have had.
Also so many works being done that half the resort isn’t accessible the whole place smells horrible and is dusty. Not to mention all the male staff looking at me like I’m an object I’ve never felt more uncomfortable in my life as a young woman.
My Booking
.jpg)
