Radu George
I'm on vacation, but it's not quite what I expected. 😔 The place itself is alright, with several pools and a water park for kids. 🤽♀️ However, there's an entrance fee for the water park, which wasn't mentioned. I'll try to make the most of it and explore the surrounding area
Maintaining a clean and welcoming environment is essential for everyone's comfort. A tidy space contributes significantly to a positive experience. It's important for staff to be attentive and helpful to all guests. Offering exceptional service should be a standard practice, not contingent on additional incentives. Hopefully, these concerns can be addressed to ensure a more pleasant experience for all.
the staff need give every time tips if not is looking to ugly to you and the same when ask one wine or juice ...and i have all inclusive
Marta Unique Marta
If I could give no stars I wouldn't..PLEASE READ REVIEWS BEFORE COMING HERE. THIS PLACE IS NOT GOOD FOR holiday!
Worse customer service from reception (the incase wearing green shirts) not the actual receptionists wearing black. First day had to change rooms-room stunk of petrol couldn't sleep all night.gave us a better room with an actual kingsize bed and not 2 singles as I was with my 4,yrs old. Second room good,4th floor but party people drunk until 3am couldn't shut one eye,told staff they said security do nothing.5 fights in 7 days we been there,worst thing you want to see on holiday especially when they claim to be family friendly-THeyre NOT!they did nothing about people fighting,(were the same ones every time) instead they laughed and encouraged their behaviour.they charge you 1$a day for Wi-Fi and you can only connect one device,but they don't tell you. They're are no activties for kids and reception staff have no clue about the entertainment program you have to chase the team which are never there. The green shirt people (supervisors or managers) are sp rude,no empathy no respect,refused me entry to the room after 5 min I checked out for me to get my water.Bar staff hate people unless you tip them a lot and often they treat you like human,otherwise they look ar you like you're nothing and hate serving you. Food repetitive,and same old cakes,everything every single day,bad quality alcohol from wine to spirits-BAD. There is one heated pool with very limited beds (rest 3 pools are freeeezing waters) had to wake-up at 6am every day to put a towel on a bed. EMBARRASSING.the rest of pool empty as they're so cold you could have a heart attack. Lack of communication-every answer to question is 1 min at reception you end up waiting at least 30min for a simple question. They charge you for everything even if you have all inclusive. HIGHLIGHTS : guy at guest relations- sweet boy doing his best but scared he'll lose his job because of all bad reviews, Haney lifeguard and guy monitoring pool - sweetheart always smiling and listening to me and my complaints, another guy in restaurant always making sure my kid ate and he always acknowledged us,lovely girl at reception always smiling and willing to help and another older man,with good attitude. I will never go back here, if I only knew what a horrible place this is. Please read reviews before going here.
Bel
Just finished my stay at this place. Honestly so disappointed the food was terrible very bland and very little options it was always just meat rice or pasta. They have a Chinese restaurant, nothing Chinese about it. And the Italian? Absolutely disgusting can’t even call the pizza a pizza it was raw. My boyfriend has also gotten food poisoning while we have been away. I urge you not to book with them unless you’re ready for disappointment. The rooms were very poor and dirty. The “spa” staff are constantly following you and trying to force you to buy there treatments. The “all inclusive” is not. You have to pay for water, wine and if you go to any of there “included restaurants” you have to pay for drinks. I am a wine drinker but have taken to the free beer since it’s £30 a bottle and they won’t let you just buy a glass. It was honestly the most disappointing experience. The pillows feel like you’re sleeping on a slab of concrete and the food is just as bad.
I don’t know what else I can add to warn people but please do not book this hotel. They all beg for tips and pester you.
Probably the worst holiday myself and my partner have had.
Also so many works being done that half the resort isn’t accessible the whole place smells horrible and is dusty. Not to mention all the male staff looking at me like I’m an object I’ve never felt more uncomfortable in my life as a young woman.
Hazel Thompson
Stayed at this hotel for 7 days. Had issues with my door locking for 4 days strait and the maintenance guy could not fix it… on the 4 day the maintenance guy said he had fixed it but the door would not open so it was then not fixed again. The food was repetitive and didn’t taste the best although I did enjoy the breakfast. The alcohol didn’t taste good at all it was all off branded. They had one called el karma club which I’m guessing was supposed to taste like the brand Havana club?… the staff didn’t seem like they wanted to help you as they kept telling me tomorrow they will fix my door so I’m guessing they didn’t realise the safety issue at rise there. The vitamin bar staff were very demanding for you to buy more items than you needed.
Some of the bar staff would pester you by asking if your married which made me feel quite uncomfortable. Not all bar staff was like this but just a few because some of them were lovely.
When I complained to the guest service women she had no sympathy for me. She only offered me a late check out which was only about 3 hours later.
The room service guy called youseff and towel guys were lovely and very pleasant people.
The staff are overworked in this hotel.
Don’t eat at the restaurants in the hotel as you will be disappointed.
Apart from the water slides they do not have much to do for the kids also.
Would not recommend this hotel!
Stu
Hotel is nice, food isn’t bad good selection, rooms are very nice and huge, one down side the showers aren’t that great. You also get hounded by the spa staff daily. Its $1 a day for internet which can only be used in reception
My Booking
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