Olga Keenan
Lovely place with great staff . Everyone is very nice and helpful. We whitness a lot of guests making problems and beeing very rude so I would be careful reading bad reviews. Room very clean , pools very clean. Staff Amaizing . Poll heated. Guards keep an excellent eye on everyone especially kids . Good quality hotel food- not Michelin:) but you won’t be hungry. Big big variety of meals. Late check out till 6pm possible wich was a great plus for us. Loads and loads of activities for adults and even more for kids.
Big shout to Kadi from animation team :) hotel tris a bit expensive- much better booking through infinity tours from the town great great great service.
Alina Petrescu
I don't have enough words to express how happy I am that we chose to stay in this hotel. The rooms are so clean and tidy, they are cleaned every day, the towels are changed daily, you have shower gel, shampoo, conditioner and even body cream (the stock is renewed daily) - the food: what can I say: every day there was something new and for all tastes. The pools: cleaned every evening. The staff is 5* honestly, such waiters, like here, I have not met anywhere, these people are really happy to see you, they smile but not fake, you feel that you are welcome ... and they love children ... they really are not indifferent to them!! even the chefs that make pasta and breakfast in the morning, the lady that makes pizza, the chefs that make burgers, the lady that takes care of the women's toilet - They are all wow!! thank you beautiful people for what you do, I really bow to you! 5*! and on this occasion, to those who come and visit Hurghada, I recommend you from the bottom of my heart to do the excursions with these wonderful people: Andrei and Larisa from "Egypt Gentleman Adventures". I guarantee that they will make your vacation even more beautiful. we were with them at Orange Bay - on the yacht, we were also on safari with them (God how good it was), we were also willing to go for a massage, sauna, body scrub, jacuzzi .... for 3 hours all through them except that it was already fully booked when we woke up to schedule, we also went to visit the dolphins through them... we also wanted to go with the parachute if the wind wasn't so strong... I guarantee that you won't regret it if you book with them. plus, all their tourists benefit from free medical assistance if needed (let's hope it isn't)! 5* and for you beautiful people, thank you for making our vacation more fun and amazing 🙏
Zakaria Schaffer
We came from the UK as a group of 5 with 2 small children, we arrived late in the evening but from the moment we got there the service was exceptional. The front desk made sure our rooms were situated close to each other and because it was late they sent up some food to the room free of charge. The room itself was a great size, with amazing view of the entire hotel and pool from the balcony, the only thing was for a couple the bed may be slightly small but once we mentioned this, they pushed 2 beds together and dressed them as one to accommodate . All the staff at the hotel provide excellent service, they are so friendly and really want you to have the best time possible, they made me and my family feel very welcome, they are very respectful and and really try their best for you.
Pete Wymer
Just back from another week and again we have enjoyed our stay. The hotel is kept clean and the staff are all very polite, friendly and helpful.
It does feel like there is a bit of cost saving going on compared with a few years ago though - although the food is good there didn't seem to be quite the variety and choice that there was and we noticed a few other things during our stay as well.
Overall a thoroughly enjoyable, relaxing stay but with the price that it is now I'm not sure if we'll be back again (this does seem to apply to Egypt as a whole).
Hana Ashraf
Our stay at this hotel was truly exceptional. From the very start, we were warmly welcomed with genuine hospitality. The rooms were immaculate and meticulously organized, showcasing attention to detail. The culinary experience was outstanding, with every dish exceeding expectations. Service was impeccable, going above and beyond in every way. We relished the stunning sea views and enjoyed the morning activities. The staff were consistently courteous and attentive, checking in regularly to anticipate our needs and serving us with the highest level of professionalism