Serenity Alma Heights

Chris .slater

Amazing Stay! I had an incredible experience at Serenity Alma. The location was perfect, the room was spacious, spotless, and the bed was super comfortable. The amenities were top-notch, especially the restaurant and pool. What truly stood out was the exceptional service – the staff went above and beyond to make us feel welcome. We have been to Hurghada many times and this is by far the best yet ⭐⭐⭐⭐⭐

Anoyi

To start off, the pools at serenity Alma were great, they had snack bars close by as well so you don’t have to go to lunch if you want a pool day. So pretty convenient. The slides were great for the kids and adults too. However, the beach location was quite far, they do offer a buggy ride to the beach but we found it quite the hassle. The location from hurghada was quite far - 45 minutes one way. So do consider this if you want to explore. The staff are the reason for the one less star.. some of them become quite rude during your stay with attitude. They favour certain individuals compared to others. This is mainly the reception staff. When we got there, they were laughing and giggling towards us making us feel uncomfortable. Management needs to sort this out. Bar staff were amazing especially the guy at the infinity bar!! Great guy. The cleaners were so helpful as well. But reception made our lives hell.

Denisa Andres

Great Place for Amazing Family-Friendly Stay at Serenity Alma Our stay at Serenity Alma was absolutely fantastic! From the moment we arrived, we were greeted with warm hospitality and a welcoming atmosphere. The location is perfect—close to key attractions and easy to access, making our trip hassle-free. The highlight for us was the kids’ play area, which includes slides and plenty of space for children to enjoy themselves. It was a dream come true for our little girl The food was another standout feature. With a variety of delicious options, there was something for everyone, from fresh and healthy choices to indulgent treats. The staff were incredibly friendly and attentive, always going the extra mile to ensure our comfort. Every detail was taken care of, making our stay truly special. If you're looking for a family-friendly hotel with great service, excellent facilities, and a perfect location, I highly recommend Serenity Alma We can't wait to come back! ⭐️⭐️⭐️⭐️⭐️

sjarlane barnardo

From check-in to check-out the service has been on point. The staff are professional and friendly. We felt at home immediately. The hotel it self, rooms, pools and garden always clean and in good condition. The amusement team did a very good job. They cater for the young to the old. We will definitely come back to serenity fun city and recommend this hotel to families.

Nour Aljoharji

I am extremely disappointed with my experience at this so-called 5-star resort . First, we found ants crawling in our bed. After complaining, the staff discovered a hole behind the bed where the ants were coming from. They sprayed insecticide in the room but still made us stay in it — no room change was offered, despite the obvious discomfort and health concerns. I even have a video of the ants as proof. But the worst part: my daughter slipped near the pool, where the floor was wet and no warning signs were placed. She fell hard and ended up needing 8 stitches in her chin. We were shocked and devastated. I have the medical report confirming the injury. This is unacceptable and dangerous, and shows a clear failure in maintaining guest safety. We paid for a premium experience, but got stress, pain, and disappointment instead. Staff were polite but not empowered to resolve anything properly. Our flight is in two days, and honestly, I can’t wait to leave. This is not what a 5-star stay should look like — it’s been the exact opposite. I sincerely hope the hotel takes this seriously and improves its hygiene, safety, and guest service. I wouldn’t recommend this place to families looking for peace of mind The only exception was that the staff and the activities team were very kind.