Nikola Matic
TLDR: This shouldn't be advertised as a 5 star hotel. We had a chance to talk to people and staff that came here multiple times already and from their impressions the quality is seemingly dipping as the years go by. The management seems to be generally aware of the issues and complaints but don't seem to care by the responses we received from them.
The posted videos will be references throughout the review.
For reference this is not my first time in an Egypt all inclusive resort so this review compares this resort with other resorts I've visited in the similar price range.
Will start off with the positives stuff:
-The resort is near the airport and is located at the start of the Memsha promenade which is the newer tourist center in Hurghada.
-The premium rooms are spacious with good air conditioning.
-Multiple A la carte restaurants free of charge that you can visit as many times as you like.
-The shore of the beach is a bit crowded but has enough sunbeds for everyone. The swimming area is really spacious compared to other hotels.
And now the negative stuff:
Rooms: The rooms are pretty dirty and prone to ants. It seems as if the bare minimum is being done when it comes to hygiene in this resort. Cleaners would forget to change towels and refill the bathroom accessories such as shower gels, soap, etc... In the posted videos you can see ants in multiple areas which were not cleaned throughout the entire trip.
Food and drinks: The food quality is quite below average which was quite shocking for a 5 star hotel. I am in no way a picky eater but the variety was literally non-existent. The food itself is bland and not up to par for a 5 star hotel. The only saving grace was that you had multiple A la carte restaurants at your disposal. The portions are generally quite small in every A la carte restaurant but the BBQ restaurant left the best impression.
The drinks they make at the pool and beach bars are very underwhelming. The only bar that had decent drinks was the main lobby one.
Hygiene: As mentioned, the hygiene is not up to par with what you'd expect. Food and hygiene quality doesn't seem to be appropriate as I wasn't the only one that got stomach problems during the trip. For reference, this isn't my first time in Egypt.
In the posted videos you can see how hygienic the main entrance doors are.
Resort pharmacy: In Egypt you are expected to haggle but you shouldn't expect to get absolutely scammed by the resorts pharmacy. They tried to charge us 8 euros for TWO strips of tablets. For reference, you'd pay 1 euro for those two strips of tablets at the pharmacy across the street. On top of trying to scam people in need, they were quite unpleasant to deal with.
Honoka MAEMOTO
Avoid this hotel if you don’t want to get tricked into paying for things you never asked for.
Our tour agent booked this hotel for us, and from the start it wasn’t great. The first night we couldn’t sleep because of loud music from a party that went on until 11pm. The agent had to move us to another building just so we could rest.
The real problem started the next day at dinner. Since it was our anniversary, our tour agent kindly arranged a special dinner for us. When we arrived at the BBQ restaurant, the table was decorated and a bottle of wine was already waiting. The waiter explained the “celebration” would include wine, kebabs, cake, and then champagne delivered to our room. We assumed this was arranged by our agent as part of the celebration since we never asked for it.
After dinner, the waiter brought what looked like a memo pad—not a bill—and told me it was just for delivering the champagne to the room. I wrote down my name and room number, accidentally wrote the wrong number first, and when I corrected it he asked me to initial beside the error. Later, we found out they were treating this as if I had signed a bill—something I was never told.
When I went to reception to replace a misplaced key, the staff suddenly brought up this “bill” for wine and champagne, saying we had to pay. I explained we don’t drink and never requested alcohol, and that we thought it was arranged by our travel agent. Still, the receptionist (Mohamed), who falsely claimed to be the manager, was extremely rude and insisted we pay. Even after our travel agency’s manager contacted the hotel to confirm it wasn’t arranged through them, the hotel continued to play dumb and push the charge on us.
The money isn’t the issue—the issue is being tricked and treated dishonestly. If this is how you handle guests, especially those here to celebrate a special occasion, you are doing it very wrong. It’s a shame because some staff were genuinely nice, but the greed and rudeness of others completely ruined our experience.
Edit: The meeting with Assistant General Manager was highly unprofessional and left us with an even more negative impression of Swiss Inn Hurghada. I sent an email to general manager and corporate 3 days ago but no response yet. That tells me that they don’t care customers opinion.
STAY AWAY!
Maja Kovacevic
Our stay at this hotel was truly fantastic. Everything was spotlessly clean, the rooms were cleaned daily, and every corner of the hotel radiated neatness and a pleasant atmosphere.
The staff were exceptionally kind, always smiling, and ready to help in any situation. Their professionalism and warmth made us feel truly welcome. I would especially like to highlight the team at the Lebanon restaurant – the food was excellent and absolutely delicious. Their service was outstanding, and the care and attentiveness they showed made every meal a special and enjoyable experience.
A big compliment also goes to the entire animation team. All the activities were well designed and carried out with great energy, and enthusiasm. The animators were approachable, cheerful, and always eager to involve the guests.
The hotel and staff were great and worthy of every recommendation.
Petar Jarčov
Everything was clean and tidy, the staff were fantastic, smiling, willing to help, the food was varied, but it could be better considering that it is a 5-star hotel, the drinks were also excellent. We spent the most time at the "Waves" bar on the beach, all praise for the waiters/baristas who work there, also the staff who clean the toilets. First of all, thanks to the staff, we will come back again.
Nebojša Stepanović
For English please read bellow from second paragraph.
NE IDITE OVDE AKO ŽELITE ODMOR U HOTELU SA PRAVIH 5 ZVEZDICA. Realno su ovo 3 zvezdice. Za detalje pročitajte na engleskom sve ispod.
I just came back from vacation spent in this hotel and I feel very sorry for people who believe this is a five star hotel service. All I can say is that it was generally a very disappointing experience and I am very surprised with how many positive reviews there are here. This is advertised as a five star hotel but please be assured it absolutely is not. Why? I will try to put all positive and negative feedback bellow together with a lot of evidence in videos and photos:
NEGATIVE feedback with videos and photos bellow:
- Upon our arrival we got a room which was extremely dirty. Sand and dirt from the beach and the renovation of the room that took place AGES ago is everywhere. Cleaners clean just the central part of the room, not under furniture, chairs... Phone in the room was not cleaned for years. Hairs from who knows who are everywhere you look around, dirty, dust...
- ANTS are all over the room, especially in the bathroom, and management is fully aware of that but they simply don't care. They left them to go freely all over bed sheets, towels, cosmetics...
- Cleaning boys often don't refill shower gel, coffee, tea spoons, or even towels. They absolutely don't have any plans or standards of what needs to be done when they enter a room. They just look around to see if you left them a tip or not! And the job they came to do comes second. I had to leave notes about refills, water, towels, etc...
- Balcony was probably never-ever mopped or cleaned in any way.
- Pharmacy in the hotel should be avoided at all costs. They are thieves and manipulators who will charge you 4x more for medicine than normal and hotel management denies any responsibility for them. They basically just take money from the pharmacy owner to rent the pharmacy area inside the hotel and don't care about their guests being robbed by them. I personally had a chance to experience this one unfortunately.
- FOOD quality is absolutely below average! From previous reviews, I expected to have a small variety of food in the hotel, but to have such low quality in a "five star" hotel is unbelievable. Literally, for breakfast you have 3 type of lowest quality salami, 3 types of cheese (which are often with crusts of air exposure but not so bad in taste), two sausages which are supposed to be grilled but they are actually cooked and so on... absolutely low standards for even 3 star hotels. Pastries are an even bigger disappointment. There are no fruit cakes, pudding is rare to see, but there are 10 sorts of layer (sponge) cakes in all rainbow colors! A lot of artificial colors with the lowest quality ingredients.
Can you imagine getting regular bread soaked in milk with sugar served as a dessert in a five star hotel? Well, I also couldn't, but that is what you will get in this hotel (video available below).
- cocktails and juices they serve under AI (All-Inclusive) service are made of cheapest local brands and even made out of juices from juice machines, absolutely disgusting. Only the bar in the main lobby serves decent drinks and that is it. Bars on the beach and the pool are to be avoided in any possible way.
- Low hygiene is possibly the reason why both of us got stomach problems for the first time in our lives in Egypt. And this is my third visit, plus I lived in the Middle East for two years.
- first what will welcome you when you arrive at the hotel is a rotation door which is so dirty that you should ask for gloves to touch it.
- maybe the worst of everything listed above is the fact that the General Manager is fully aware of all of these issues, but he seems to not be too worried about them. I spoke with him in person and that was absolutely my biggest impression. Even other guests who came there for several years noticed the quality of service dipping year to year.
EDIT 24/9/25: reply to hotel comment: you don’t need new operating procedures, you need anteater.
My Booking
