Marjorie S
The hotel needs to offer trainings to their staff. The reception staff we encountered was very rude and unprofessional. Room was ok, the AC did not work at all. Barely any cool air came out. Cleaner did not clean the hair in the shower drain, so the water did not flow well. The water pressure was also bad. Food was not good, not as much variety too. The best food was the hot dog in the snack bar (at the end of the beach). The seafood restaurant was also very good in quality.
marija manojlovic
Our overall experience was very positive. The general manager and most of the staff were exceptionally polite, friendly, and professional, which made our stay very pleasant. The rooms were beautiful, clean, and comfortable — we received lovely rooms that were cleaned thoroughly every single day.
The hotel has seven restaurants, and the food was generally tasty. Our best experience was definitely in the seafood restaurant — amazing flavors and excellent service. On the other hand, the Italian restaurant left the weakest impression, with slow service and average food. Breakfast was okay, but it lacked variety — it was more or less the same every day. Still, this didn’t significantly affect our overall impression.
However, what truly disappointed us was the experience at reception on our last day. We had two rooms — one of them we extended and paid for until the next day, because our flight was late at night. The other room we checked out of exactly at noon, as required.
At that moment, my sister had already moved to the room we had paid to keep, and she was putting her baby to sleep. The baby had been sick for three days, diagnosed with an air allergy, had a fever and had received two injections. I went to reception to return the card and remove the wristband, which they did. However, they insisted that my sister also come immediately to remove her wristband — even though I politely asked if she could come in 30 minutes, just to let the baby fall asleep.
Despite explaining the situation calmly and clearly — that she was in our paid room, and was just trying to soothe her sick baby for a little while — the front desk manager was extremely rude and started raising his voice. He said she could stay only if we paid €25 for those 30 minutes, even though she wasn’t in the checked-out room at all. They refused to wait, so I had no choice but to go back and wake up both my sister and her ill baby just to bring her to the front desk. It was completely unnecessary, heartless, and unacceptable.
To make matters worse, although we were clearly told that guests who check out still have access to lunch and the beach until departure, they immediately deactivated our internet access along with the wristbands — another example of poor guest treatment and a lack of basic hospitality.
This was completely unprofessional and lacking any empathy. We’ve visited Hurghada several times, and never has a hotel taken our wristbands or internet access before departure, especially when one of the rooms was still paid. It’s very unfortunate that such a situation spoiled the end of an otherwise great vacation in a hotel that is otherwise wonderful for both adults and children.
Rating: 4/5 – recommended, but serious improvement is needed in how reception handles checkout situations and treats guests with basic understanding, empathy, and consistency.
In addition to the unprofessional behavior of the front desk manager, I want to mention our experience at Bar Waves.
Although the bar officially closes at 18:00, we were refused service at 17:57 on the first day. On the last day, at 17:53, we politely asked for a drink and were told by a staff member (allegedly the bar supervisor) that it was already 6 o’clock. We showed him multiple phones showing 17:54, but he insisted: “Egyptian time is 6.”
Apparently, Egyptian time runs 6 minutes ahead. 🤪
After this, and everything else we experienced, we will not return and do not recommend this hotel.
Milica Lekic
Resort is very nice ,food is amaizing ,but our room was dirty in the sense that the bed is made up and the trash is thrown away, they throw in towels and that's all. The room is not vacuumed even once during the stay, all the windows are dirty as well as the mirrors. They don't put toilet paper even though there is none, the water pressure in the shower is very weak, the water leaks when I flush the toilet. The biggest complaint is these guys who go to the beach and the pool and recruit people for spa and massages. They are annoying, aggressive, I can't relax from them. They walk right into me and insist that I book a massage.
There are no sunbeds on the beach if you come at 11.
Natalija Erdeljan
Nice but quite old and not so clean. The beach is amazing, no waves, very peaceful. Nice touch that you can have lunch on the beach as one of the restaurants are situated there and it is included in all inclusive..
Amanda Robinson
Family holiday in March.
We stayed across the road from the main hotel, road is not busy and it's definitely quite.
Great setting, great lobby, sadly I judge a hotel on lobby and loungers, couldn't fault this side of things.
Few shops outside the hotel to purchase items.
Room was kept spotless, amazing job by our cleaner. Room a little dated but everything you needed was there.
My husband used the spa for a couple of massages, great job, he came back very relaxed and a very reasonable cost.
You do get approached at the beach by salespeople but a polite no is all that is needed, we didn't feel harassed at all.
Staff- they were amazing, I've been to many hotels in Egypt but nothing compares. From the bell boy, bartenders, restaurant staff, you can't fault them. Nothing was too much trouble, nobody expected a tip, you got the same service regardless, a credit to the hotel.
Hotel grounds spotless, all of the toilets , even by the beach, spotless.
The only let down side was the food I'm afraid.
Breakfast good choice,amazing fresh juice. I like cereal for breakfast but you could only get kids cereal from the kids section, disappointing.
Lunch, if you want just a snack, this was not possible, it was main means all the time. A roll with ham and cheese was all I needed, but no, this was not possible. Loads of cheese and meat at breakfast but none for lunch. Slices of pizza would suffice but not available. I think you do need to look into this. Not all guests want a dinner at lunchtime, sometimes a snack is all that is needed.
Dinner, each day seemed to be the same items, I'm not a fussy eater by any means but on some occasions I settled for a bowl of plain rice as i couldn't see anything that took my fancy.
We did try the alacarte restaurants.
Italian, warm pasta with some sort of sauce which didn't taste of anything.
Beach restaurant barbecue, very good.
Lebanese OK, apple pie to die for.
Asian, not very good.
I liked the idea you didn't need to book the alacarte restaurants.
I would give the food a 2 🌟 rating, it was some of the worst food I've had, its a shame as everything else was amazing at the hotel but due to the food issue I won't be returning.
Staff amazing
Food not so
Won't be returning
My Booking
