MFW PRG
We stayed here for one week during spring break with our family of six. We chose this place because the hotel looked very beautiful, and indeed it was. The pool is large and well-proportioned, offering a nice place to relax. The atmosphere was very beautiful, though some areas were closed for renovation.
However, we were quite disappointed by many aspects of the service system, as follows:
1. It took more than 30 minutes to check in for two rooms (actually 45 minutes).
2. The map directing us to the rooms was confusing.
3. The restaurant was small and couldn’t accommodate the number of guests staying. It was very difficult to find an empty table, and there were no large tables arranged for big families, unlike other hotels we have experienced.
4. The kitchen staff seemed upset for some reason; they didn’t smile or greet us.
5. You cannot get your own drinks from the machine; you must wait for a staff member to take your order at the table. They only come once, so if you want a second or third drink, I recommend ordering them all at once.
6. The biggest problem was the staff clearing plates. It seemed like they were understaffed, causing significant delays.
7. At the outdoor bar, you must wait for a staff member to come to your table to take your order—you cannot order directly at the bar. On the first day, we waited 10 minutes with no one coming. We then stood at the bar counter to order, but when they realized we wanted the drinks brought to the table, they told us to sit and wait at the table again. We politely complied and waited nearly 10 more minutes, only to see a black male waiter take the order from people who arrived after us. Our family’s patience ran out after over half an hour without getting any drinks. After that, we never visited that bar again during our stay!
If the service system could be improved, it would be great because your hotel is truly beautiful.
Ewan Rudd
Overall, we very much enjoyed our week's stay at this hotel.
The hotel itself is lovely and very well presented and maintained, with staff maintaining the grounds and gardens daily to ensure it felt and looked lovely. A good mix of facilities and activities were on offer for everyone, including 3 outdoor pools, one heated, one unheated infinity pool and a kids pool. The beach is only a 5-10 minute walk away. We could also see the hotel was having construction work on an additional pool and gym area, which I'm sure will be great in the future.
The food on offer in the main buffet restaurant was nice, with a great selection and different choices on themed nights. One improvement would be better heat lamps at the buffet, as occasionally the food could have done with being slightly warmer.
The room was nice and very clean, with comfortable beds and good bathroom facilities though it was slightly tired and could benefit from a little maintenance (balcony door not closing fully - addressed swiftly at the time, which was good; other general wear and tear). The walls did also seem a little thin as you could hear people in neighbouring rooms, though overall it did not have a significant impact on our sleep. The safe in the room requires an additional cost of €7/day - something we felt should be standard for guests to ensure security and privacy and is something that is offered for free at many other hotels.
In addition, "all inclusive" still has a lot of things which aren't actually included and may be misleading, so just be careful.
Generally, staff at the hotel were very helpful, especially in getting minor issues addressed rapidly to ensure our stay was as pleasant as it could be. However, very occasionally it felt like we were being a nuisance and staff were slightly abrupt or rude. For example, when trying to enquire about certain things, such as when we asked if were still able to use the facilities after checking out, as our transfer did not arrive until 4 hours later, we were met with an abrupt response. Though in the end we did get the answers we were looking for.
In summary, it was a lovely stay at a lovely hotel and I would recommend it to others. The facilities were great and we very much enjoyed our week. There are just a few points where some improvement is needed which is what brought our rating down slightly. But this could just be unlucky and I would still recommend it to anyone considering it.
adil adilo
The hotel looks beautiful only in photos, but in reality, it's a different story. My wife and I booked a room for two days, and it was the worst experience I've ever had. The room was terrible, with strange odors due to humidity, and the window wouldn't close properly. The pools were in need of cleaning, with water that smelled like urine. The food was a nightmare - the same meal every time, cold and tasteless. I took a goat meat slice, and when I wanted to eat it, it smelled bad, so I had to leave it. For breakfast, I had coffee that tasted like water with a hint of coffee, and I almost vomited. There was no drinking water; if you wanted to eat and drink water, they'd bring you tap water, which is known to be undrinkable in Fuerteventura, even for washing clothes. It was the worst two days of our lives; we felt like prisoners, not hotel guests as shown in the photos. I'm thinking of booking in Senegal next time, at least they explain everything from the start. Another thing, at reception, they didn't give us any information, just a wristband that they said we could use to pay for drinks at the bar and restaurant, but when we left, they asked us to pay 60€ for drinks, which is not reasonable. How can I eat without drinking? When we booked, everything seemed perfect, and we were excited to spend the weekend there, but unfortunately, we left before the scheduled departure date. I won't go back there even if it were free 🤣🤣🤣🤣🤦🤦🤦🤦
Christina Spielmann
I was in Fuerteventura for five days in 2023 after the death of my grandmother. I spontaneously booked half board and I have to say it was the best decision I made. The hotel is a bit out of the way and you have to walk about 20-30 minutes to the center of the village, but it was fantastic. The massage was very relaxing and the pool was refreshing. There is even a shuttle that picks you up in the morning and takes you to the Oasis Wildlife. The staff are very friendly and always help where they can. The buffet in the evening has endless choices and the same goes for breakfast. I was able to relax well during the difficult time and can recommend it to everyone.
ahmad hakmi
The hotel was really nice and the view of palmas and ocean was gorgeous. The service is hit and miss sometimes, had to deal with 2 rude workers during our 1 week stay but overall the workers were nice. Currently there is no access from the hotel to the beach but its under construction. The location is a bit far from airport and the main city attractions but we had almost everything we needed on our holiday in the hotel itself. Room was nice nothing special but definitely not bad. We had the all inclusive offer and food and drinks were tasty and nice no complaints there at all. Had a weird situation were a bartender got my wife’s name from the system and added her on instagram but we ignored it. With all that taken into consideration we still had a great holiday there and would recommend this hotel
My Booking
