Garry Bazzant
Great Hotel and friendly staff. The selection and quality of food at every meal time was amazing. The hotel is about a 1 hour transfer from the airport. We had a family room which was clean, had air con and honestly massive for the 4 of us (2 separate rooms). The swimming pools were plenty big enough considering how many guests the hotel can hold and really well kept as well as the gardens. I would definitely stay here again
Elena Darie
Not a good impression about the hotel, even if could be considered as a 4* hotel. First of all, the food is awful, repetitive and no taste. I could say that happens in some of the evenings do not have any options to eat even for children. I've been in lots of holidays with all inclusive option but this hotel offers the worst food I ever seen. Loungers at the pool was all the time occupied and most of the time we sat on the grass. We paid a lots of money just to seat on the grass. You should have removed the pictures with the lagoon from the website because you are misleading people into thinking they can access this facility. I would not recommend this hotel to anyone. The distance to the real sandy beach is too far, activities very expensive and what you can visit here is sandy beaches but, you need to rent a car for. A day before checkout my husband ask a lady from reception if we can still use all the facilities from the swimming pools or even to serve the lunch and she said no, if we want all of this we need to pay €30 for late checkout. I said what? We have all inclusive and still need to pay for lunch…
Very disappointed!
Anna Kastrati
Huge hotel and very beautiful however staff aren’t the friendliest, came across very abrupt and rude. The staff member who does aqua aerobics is very nice friendly and full of energy. Thought it was weird you had to pay for the spa experience as every hotel i’ve been to it’s included but it was €15 for a hour. the spa has broken tiles and the tiles need cleaning. Food is very repetitive and not that great but it’s okay. Wouldn’t come back again, but still had a nice time despite this.
Karolina Wiaderek
The food is a joke. I've never been in 4 star hotel with that pore culinary part. our friends had food poisoning twice during the visit. The meat is usually raw and it smells funky. The potato's sticks with mold. To sum up the cook that was responsible for the seasonings is tasteless.
The only safe place is sweet table where everything is pre prepared.
The activities prepared for the guests is almost none existent.
The room had mold in the toilet.
Most of the service is nice, plesent and helpfull. But one lady had some attitude, was simply rude and prejudiced for none reason
Simeon Hopstadius
Very happy with our stay here.
The view from our room was amazing. Staff were great. Some of the staff didn't speak english so that was a bit of a hassle. Rooms were cleaned very well and the cleaning staff were extremely friendly.
Breakfast was great, lots to choose from. Same goes for dinner, but a lot of the food felt like it lacked seasoning - I guess so it's as neutral as it can be considering the amount of guests? I would imagine this is great for families with kids though, since there was a lot to choose from. I would've liked to see more authentic Spanish cuisine. There is also a very small variety of alcohol to choose from at dinner so you have to go to the bar in the lobby afterwards if you want anything more than the one or two types of beer/wine they serve at the buffet.
My biggest gripe with the hotel is that there is a "no reservation" policy for the beds by the pool but it isn't enforced in any way. Staff at the reception told us the pool opens at 10 AM but people were using the pool earlier and reserving the beds with their towels which made it a pain to find a free bed. If you're not gonna enforce your rules, then don't have rules.
I also think that for that price the spa should be complimentary for guests and not have to pay to enter considering the room prices and the rating of the hotel.
Location is okay, it's a 20 minute walk to the town and the large beach but the town is downhill so it's quite the hike back to the hotel. There is a small store in the lobby which was nice. I would recommend you get a rental car when you land in Fuerteventura and just drive to the hotel.
Overall there is room for improvement but it's just small things. It's not the best hotel experience I've had hence the 4 star review but I'd recommend it to a friend.
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