Jakub Krajňák
The hotel exceeded our expectations, everything around was like in a fairytale. Kind stuff, pools with nice view, palm trees, the restaurant with stunning variety and hotel with clean rooms. The bar had a lot of different drinks with very nice and funny bartenders. As of Jan 2025, there was a reconstruction of the closest beach access, so we had to walk about 15 minutes to get to comfy sandy beach. Otherwise, perfect!
D P
Actually, its 3+ now. 4 is the average.
I was here during covid and was eager to come back. The hotel was half empty. It is full now. That creates a lot of problems…
Lets start with the positive:
- Garden is 10+! Maybe even 11! Best wishes to the keepers! Best thing about the hotel, too!
- Housekeepers!
- Matresses
- Reasonably clean, but equipment worn down.
- Room size ok
- The building itself. Fantastic lobby
- SOME of the staff is fantastic. Others are cursing you in Spanish.
Negatives:
- 0 sound insulation. This is the biggest one personally. Why oh why cannot you place soft pads under the furniture??? I kid you not. When they are moving it, the whole building shakes. Some guests for whatever reason decide to rearrange theirs at 2 or 6 AM! Earplugs don’t even help. Then during the day the by housekeeping. This drove me absolutely crazy. The even crazier part is that this can be solved in a couple of days for the entire hotel… yet it is not. Unbelievable..
- If it is imporant for you — pool area is way WAY overcrouded. Good luck finding a sunbed after 9:30.
- wifi is useless. Constant connection drops. This is unacceptable in 2025! Network is overloaded. If you try to work here — forget it. I used a hotspot, but then you have to place your phone outside, because inside there’s barely a connection on the lower floors.
- Furniture is broken down. All room is begging for a refresh
- A lot of mosquitoes on lower floors
- Without a car you are isolated. Nearest shop is 3 km.
- Food is average. After a couple of days you will find whats good for you. But it is way too constant. You will not want anymore after 1 week.
- Good luck finding a dinner table, if you arrive later. Even if there are empty ones, they are not prepared. Guests are preparing themselves. The staff can barely keep up in the restaurant. Its not their fault by no means — it is hotels management. Staff is trying their best.. I felt sorry for them. Reasonable, why some are angry..
- Coffee machines with endless lines. Make crappy coffee and lukewarm water for tea. You could wash your hands with it.
- Drink prices are ok, but quality is way below average.
- Constant construction work, but this is communicated and did not bother me personally. Bright side is that when it is over, there will be more place for the guests.
- Placed in a dark room, but you get what you pay for in this case. When the hotel was half empty, had a fantastic room in the same category…
- No beach. Beach quite a bit of walk on the left is crappy, but empty. Need a car for good ones.
All in all, during covid the experience was fantastic due to low number of guests. Not very much so now. Everything degraded. From the food and the service, and the unmanageble number of people and noise. Will not return, unfortunately…
Daniel Hoyle
Great hotel. Fantastic grounds and swimming pool. The staff work really hard are are always polite and pleasant. Nice selection of food that is always if a great quality. Would recommend.
Kevin Finney
We are here now, and go home tomorrow. At the moment I hope no-one is due here imminently as there is building work going on in 2 places, a mini golf place and some work going on in the hotel grounds, and it really is very noisy and impossible to relax. The hotel complex itself is OK, but if you've looked at photos on their website I think you may be a little disappointed. The place is in need of a bit of tlc and a lick of paint here and there. Don't be fooled by "All inclusive" either... It isn't unless you want to go sleep at 22:59 as drinks have to be purchased after this time. Also the food menu is not all inclusive either. The choice of food in the restaurant is extensive, but I'm a fussy eater so can't really comment on the quality. The food at the pool bar which you can actually have is really bad.. Just my personal observation with the very limited choice on offer. The staff are all pretty good and friendly, especially the young Jose, and Hector and George. The evening "entertainment" for 5 nights was quite frankly laughable, but the other 2 nights were pretty good with decent live bands. They can't wait to close at around 11pm. The rooms are pretty basic, but adequate. Would I recommend this place? No not really as it has too many shortcomings, but with a little more effort from the owners of the complex, it could be a really great place to stay.
Arkadiusz Wiśniewski
It was the first time I encountered an All Inclusive hotel with such huge problems. First of all, the hotel is poorly organized. It accepts both All Inclusive guests and those without All Inclusive. This means that even a bottle of mineral water or juice must be served and noted by the staff. Unfortunately, there is so few employees that you have to wait for everything: to be served coffee, juice or beer. You can wait at the pool bar for up to half an hour and the waiter won't come. The same applies to restaurants. Sometimes you have to wait 45 minutes for a waiter to approach you. Even if I eat dinner for a long time, it takes me less time. Therefore, I had to finish some meals without drinking.
Additionally, at breakfast you almost always wait in line for the coffee machine. And when you get close, it turns out that the grounds container is full and there is no staff nearby.
But that's not all. I had the impression that the entire team was extremely frustrated and transferred their frustration to the guests. Sometimes the team is just extremely rude.
In addition, the selection of food is very poor, if something is particularly good, it disappears quickly and you have to wait in line again.
As for the positives, the hotel has a beautiful garden and swimming pool, but there are definitely too few sun loungers.
So if you don't want to stand in constant lines, you don't like when someone shouts at you and you don't want to feel like a cheater when asking for anything, don't go to this hotel. Never. I was there with my family, I experienced it all and I don't want it anymore.
My Booking
