Mirage World Hotel

Harry feather

Arrived at 00.00 and was put in a room with no balcony, just a window like a travelodge, no hot water, toilet gurgling everytime someone flushed theirs. Complained twice before they allowed us to change room, where they had literally done it on badness and put 3 people in a room designed for 2. Eventually complained to EasyJet direct who did offer compensation. It is the worst hotel I have ever stayed at, they have no customer relation skills at all, and generally just poor, if you want breakfast you need to be there before half 8 or they stop cooking, drinks machines didn’t work, restaurant is a scramble as no one their to control where people sit. It will never be worth the money they charge.

Thomas Akers

We stayed here for 10nights at the end of october school holiday's. The first few days was okay but then it went down hill as there was less and less quests each day. Food was poor overall. Flies on fruit/bread. Same repetitive every day. We had to eat out on the last few days. The mid day snack by the main pool closed after 6 days of being there. Entertainment was poor. Day and night. I know it's end of season but we paid top money for very poor service. At least carry on until then end. They had a couple of shows, kareoke, bingo, kids mini disco. But again when there was only a few families left this stopped. But they did agree to do mini disco for my 4 children on the last night. Staff were all friendly. Especially Ercan who we met at julian forest last year. He goes above and beyond he's a really nice man. The had a end of season staff party as we was leaving (we was the last guests to leave) and ercan gave us all chicken kebab what they were cooking and it was the best meal of the holiday! The location is good near all shops, beach and on a bus route to go into marmaris. I would stay here again but not at the end of season. I'm sure it's brilliant in the summer holidays. But I'd not recommend going at the end of season. Although the weather was brilliant every day. A little chilly at night as it went into November but the days were hitting 30 degrees still.

Ellie Bishop

Disaster, literally not enough characters to explain the whole ordeal of our stay. Full review is on trip advisor. The short version is, paid for 2 rooms, received 1. One of us had to sleep on the sofa. Hairs on the bed, some sort of needle on the floor, cockroaches. After being out all day, we found our door was left open for who knows how long after being cleaned. Unbelievably rude staff. Deactivated our key cards on our final day so we could not get our belongings, unless we signed to say we received compensation. Still wouldn’t let us get our things and leave, despite EasyJet directly telling them to do so. Manager said she ‘just worked there, what did she want us to do?’ And we had to ‘do her a favour’ by staying in one room. Completely wrecked our holiday. Book at your own risk.

Justine Buchanan

What can I say, I personally had an amazing two weeks family holiday at Mirage World. The hotel looks beautiful, it's beneath a mountain and has it's own secret cave you can dine next too if you wish. One of the things that made our experience great was the staff particularly two male waiters based in the restaurant - Shamus & Tekin (Pictured sneaking behind me and my dad) 😅 Forgive me if I spelt their name wrongs. Also, the older lady who works at the sunset bar during the day! I didn't catch her name but she was particularly friendly too. As well as the two 24 hour shop workers the spa staff, jewellery shop owners and the resident photographer & shisha bar owner! All the staff are hard working. These two (Shamus & Tekin) in particular go above and beyond to make sure everything is okay! Management if you read this review please pass on my compliments and best wishes to them! I holidayed with my father & his wife and I appreciated being given my own bed in the lounge rather then sharing the the main bedroom. I think the hotel had a lot on offer, its own doctors, daily activities such as Darts and Water Aerobics Monday to Saturday and different entertainment every single night raging from dance shows to bingo & karaoke. It was in a great location. 10 mins from the beach which has allocated loungers for guests, a short walk from the strip, bars, cafes and shops on the same road and just a 15-20 minute bus ride from Marmaris :) Food was standard mixed buffet of different cuisines. I thought there was variety. Some criticisms. Rooms were never full cleaner only beds & bins changed and sometimes sweeping. Sinks was never cleaned not eas the sides. We didn't always get fresh towels or toilet paper. Would often have to ask for toilet rolls. Although cleaning staff were nice. It could be difficult ordering certain drinks at the bar.I understand it's hard when English isn't your first language but if they struggle that much maybe pay towards them taking more lessons or maybe have a drinks list that allow us to point to what we want. On my last day I wanted to do Water Gym. I got to the pool for the correct time but it was obviously running later. I assumed it wasn't on and left the pool. I then heard the music afterwards!. It would have been nice if someone made an announcement saying it was starting later! Balcony stand was a bit wobbly, could be dangerous! Overall, a fantastic stay and I'm looking to come back in the spring 2025! With my best friend :)

Irfan Panjwani

We recently stayed for 10 nights at Mirage World Hotel in Icmeler between end of July and August must honestly admit , it was the worst hotel experience we've ever had. I have posted real pictures online that clearly show the state of disrepair our room was in when we first checked in. We reported the issues to reception immediately, but they refused to change our room, claiming the hotel was fully booked. Instead of moving us, they decided to repair the room while we were on holiday, a process that took four days, ruining a significant portion of our stay. Even after Travel Republic intervened on our behalf, the only alternative they offered us was a room on the third floor. However, the lift had been broken since we arrived, making it impossible for us to accept this offer as we had a pram for our young children. The hotel reported inaccurate information to Travel Republic, claiming we refused the room without explaining that the broken lift made it inaccessible. To be clear, the quality of the rooms is far below even a basic Travelodge in the UK. The pictures I’ve uploaded speak louder than words about the real condition of this hotel. I’ve visited Turkey 11 times, and this was by far the worst experience. While the food variety was the only positive aspect of our stay, the entire resort is in dire need of upgrading and maintenance. The lifts are outdated and frequently broken, making this hotel completely unsuitable for anyone with mobility issues. The route from the rooms to reception involves steep stairs, which was extremely difficult with a broken lift and young children. The pool area was also dangerous, with broken drain covers and rusted stairs leading to the slides. The restaurant staff with tattoo was unprofessional, exhausted, and rude. One morning, he asked us to leave because breakfast time was over, even though we had entered the restaurant on time and our kids were still eating. I reported this to the restaurant manager, who apologized then, but he never asked that rude staff to apologise to us and the next day they were clapping and laughing at us didn't feel like they were sorry for what happened. I must mention 2 guys who were very hardworking and smiling their names are Erol and yasher they were very helpful and always nice with us during our dining experience. On checkout to top it all off, there was no assistance available when it was time to check out. We had to carry seven pieces of luggage down to reception ourselves because the hotel didn’t have any staff available to help or even a trolley for us to use. What kind of four-star hotel lacks such basic services? I have stayed in hundreds of hotels, including three-star establishments that offer better service than this. I’m sure the hotel manager will respond to try and justify these issues, but if I wasn’t being honest, I wouldn’t have acknowledged the decent food variety. That’s the only reason I’ve given this hotel one star instead of none. I strongly advise against booking this hotel, especially if you have mobility issues or are expecting a relaxing vacation.