Mirage World Hotel

Leah Garb

A Horrific Experience - Unsafe and Discriminatory, Especially for Black Travelers I feel compelled to share my experience at Mirage World Hotel in Marmaris to warn other people of color. My friend and I, both Black women, had an incredibly distressing and unsafe experience at this hotel, and I strongly advise you to avoid staying here. 1. Racist and Unprofessional Staff: When we first arrived, the hotel staff acted as if they couldn't find our booking, despite it being confirmed.They then took our passports and held them for 10-30 minutes, laughing and chatting in the back office while we repeatedly asked for them back. This behaviour was disrespectful and unprofessional. Eventually, they said they could see our booking, but by then, the damage had already been done. 2. Hostile and Unsafe Environment: As two Black women, we immediately felt unsafe. The hotel staff treated us with open hostility, and we were followed by white male guests who stared at us in a way that felt threatening. At one point, we had to barricade our hotel room door with furniture because we feared for our safety. We went days without eating because the food at the hotel was cold, disgusting, and unappetizing, and we had no other choice but to find nearby restaurants just to get decent food. 3. Harassment and Staring from White Male Guests: The harassment from other guests was unbearable. The white male guests would follow us, sit near us in silence, and just stare at us, making us feel completely uncomfortable and unsafe. I had to get up and leave every time because the atmosphere was so oppressive. It wasn't just the men either—the women at the hotel would laugh and hiss as we walked by, making it clear they didn't want us there. Their hostile glares and demeaning behavior made it feel as though we were unwanted and disgusting. 4. Disturbing Treatment of Darker-Skinned Staff: It was also alarming to notice that most of the darker-skinned staff members worked in the kitchen or as cleaners. One of the cleaners, seeing our distress, tried to console us. She said that people like us shouldn't stay at a hotel like this because she knew what it was like to be treated badly. She shared that she and other staff members are also treated poorly by both guests and the hotel staff because of their skin color. This comment only added to our sense of discomfort and made us realize the extent of the toxic, discriminatory environment. 5. Mental Health Impact and Panic Attacks: My friend, who has previously experienced extreme racist attacks in Kent, had to stay in the room for much of our stay due to panic attacks triggered by the constant harassment. I was left to navigate this hostile environment on my own, which only made things worse. The constant staring from the white male guests, who would sit near me in silence, made me feel increasingly anxious. It felt like there was no escape from the tension. 6. A Slightly Better Experience at a Nearby Hotel: After our distressing experience, my friends moved to the Casablanca Hotel, which was mostly made up of British and Australian tourists. While they still encountered subtle racism, such as curiosity or occasional stares, the treatment was nothing like the extreme hostility and harassment we experienced at Mirage World. The contrast was stark, and it was clear that the Mirage World Hotel was an entirely different and more toxic environment. 7. Lack of Basic Hospitality: On top of everything, the hotel failed to provide basic hospitality. We weren't given a hotel tour, nor were we told where the dining areas were, where to get towels for the pool, or given any guidance about the amenities. We had to figure everything out ourselves, which added to the feeling of being completely neglected. Warning to People of Color: If you are a person of color, I strongly advise you to avoid this hotel!We thought highly of this hotel because of the reviews - don’t be mislead especially if the people reviewing are not from the same background as us!

Ellie Bishop

Disaster, literally not enough characters to explain the whole ordeal of our stay. Full review is on trip advisor. The short version is, paid for 2 rooms, received 1. One of us had to sleep on the sofa. Hairs on the bed, some sort of needle on the floor, cockroaches. After being out all day, we found our door was left open for who knows how long after being cleaned. Unbelievably rude staff. Deactivated our key cards on our final day so we could not get our belongings, unless we signed to say we received compensation. Still wouldn’t let us get our things and leave, despite EasyJet directly telling them to do so. Manager said she ‘just worked there, what did she want us to do?’ And we had to ‘do her a favour’ by staying in one room. Completely wrecked our holiday. Book at your own risk.

Justine Buchanan

What can I say, I personally had an amazing two weeks family holiday at Mirage World. The hotel looks beautiful, it's beneath a mountain and has it's own secret cave you can dine next too if you wish. One of the things that made our experience great was the staff particularly two male waiters based in the restaurant - Shamus & Tekin (Pictured sneaking behind me and my dad) 😅 Forgive me if I spelt their name wrongs. Also, the older lady who works at the sunset bar during the day! I didn't catch her name but she was particularly friendly too. As well as the two 24 hour shop workers the spa staff, jewellery shop owners and the resident photographer & shisha bar owner! All the staff are hard working. These two (Shamus & Tekin) in particular go above and beyond to make sure everything is okay! Management if you read this review please pass on my compliments and best wishes to them! I holidayed with my father & his wife and I appreciated being given my own bed in the lounge rather then sharing the the main bedroom. I think the hotel had a lot on offer, its own doctors, daily activities such as Darts and Water Aerobics Monday to Saturday and different entertainment every single night raging from dance shows to bingo & karaoke. It was in a great location. 10 mins from the beach which has allocated loungers for guests, a short walk from the strip, bars, cafes and shops on the same road and just a 15-20 minute bus ride from Marmaris :) Food was standard mixed buffet of different cuisines. I thought there was variety. Some criticisms. Rooms were never full cleaner only beds & bins changed and sometimes sweeping. Sinks was never cleaned not eas the sides. We didn't always get fresh towels or toilet paper. Would often have to ask for toilet rolls. Although cleaning staff were nice. It could be difficult ordering certain drinks at the bar.I understand it's hard when English isn't your first language but if they struggle that much maybe pay towards them taking more lessons or maybe have a drinks list that allow us to point to what we want. On my last day I wanted to do Water Gym. I got to the pool for the correct time but it was obviously running later. I assumed it wasn't on and left the pool. I then heard the music afterwards!. It would have been nice if someone made an announcement saying it was starting later! Balcony stand was a bit wobbly, could be dangerous! Overall, a fantastic stay and I'm looking to come back in the spring 2025! With my best friend :)

Harry feather

Arrived at 00.00 and was put in a room with no balcony, just a window like a travelodge, no hot water, toilet gurgling everytime someone flushed theirs. Complained twice before they allowed us to change room, where they had literally done it on badness and put 3 people in a room designed for 2. Eventually complained to EasyJet direct who did offer compensation. It is the worst hotel I have ever stayed at, they have no customer relation skills at all, and generally just poor, if you want breakfast you need to be there before half 8 or they stop cooking, drinks machines didn’t work, restaurant is a scramble as no one their to control where people sit. It will never be worth the money they charge.

Thomas Akers

We stayed here for 10nights at the end of october school holiday's. The first few days was okay but then it went down hill as there was less and less quests each day. Food was poor overall. Flies on fruit/bread. Same repetitive every day. We had to eat out on the last few days. The mid day snack by the main pool closed after 6 days of being there. Entertainment was poor. Day and night. I know it's end of season but we paid top money for very poor service. At least carry on until then end. They had a couple of shows, kareoke, bingo, kids mini disco. But again when there was only a few families left this stopped. But they did agree to do mini disco for my 4 children on the last night. Staff were all friendly. Especially Ercan who we met at julian forest last year. He goes above and beyond he's a really nice man. The had a end of season staff party as we was leaving (we was the last guests to leave) and ercan gave us all chicken kebab what they were cooking and it was the best meal of the holiday! The location is good near all shops, beach and on a bus route to go into marmaris. I would stay here again but not at the end of season. I'm sure it's brilliant in the summer holidays. But I'd not recommend going at the end of season. Although the weather was brilliant every day. A little chilly at night as it went into November but the days were hitting 30 degrees still.