Magic Tropical Splash

Dan Ezz

Great holiday. Can't wait to go back as kids and adults loved it. Plenty of choice of food available. Having a autistic child who doesn't travel in lifts etc. Had to pay to move lower but not overly expensive. Staff are great and go above for you. Will highly recommend this place to go and stay. Definitely go ultra all inclusive, as you get access to zoo and waterpark and magic Robin hood.

Gary Black

We were here for 11 days. Had a great time, rooms are cleaned everyday with fresh towels. Food was OK for me my other have wasn't that keen. Drinks are good we don't drink much tho. Staff are lovely and always help when needed. Easy bus route bring you into main Benidorm. Would definitely stay here again.

Natalia Skomska

After a week spent at the hotel, it's time for a review. The staff at the reception desk were very polite and helpful during check-in. The elevators did not break down during our stay in Tower 1, but I can't say that there was any fear because of the noise. The rooms were clean and spacious, although a bit old and in need of renovation. Housekeeping was nice and cleaned the rooms every day. The typical all-inclusive food was plentiful but of poor quality and cold. It happened that the chicken and sausages were raw, so I suggest checking them out. Lunch was probably the worst, we only used it twice. The staff in the entire hotel was very nice and friendly, and here I would like to thank them for their work and smiling faces, which was not easy. During our stay, none of our 4 were sick, but there were children who vomited by the pool, or at the evening shows, and in the dining room during our last dinner, where the floor was not even disinfected, only the parents cleaned the floor and left, and in their place a moment later another family came. The staff working in the dining room should pay more attention to such things. It was a nice week, but I will not return.

Jenna Salter

Unless you pay for ultra inclusive, it is not worth coming here. The inside of the hotel is in need of some serious repairs. The lino they put on the wall of one lift was peeling. On the same lift two floor buttons were broken. Another lift broke down Daily. Our room air con broke on a day that was 27degrees and the receptionist said they would send someone within the hour and no one came at all, my husband managed to fix it. We ended up eating out all the time which wasn't cheap at all because the food was undercooked and in one restaurant the food was left out all day, so it was disgusting. My step dad got ill on the first day. The kids club isn't good at all, it was on for about an hour or two a day and it was just crafts in a small room. The three mascots were never seen, u till after 10pm when one would appear on the stage at the end of the show for photos. The shows were repetitive and didn't start on time or anywhere near the time. The shows are also out in the garden bit by the swimming pools. The massive pro of the hotel was the swimming pool areas, it looked picturesque. We paid for inclusive but was only allowed in one restaurant which opened at 7pm for tea, 1pm for lunch and 8am for breakfast. That was OK. But we weren't allowed in any of the other restaurants like the pirates tavern. You have to pay for the gaming experience room which only opens after 4pm. When I voiced a Complaint to reception they were rude and didn't want to hear it. We did however meet a couple friendly people around the resort and the beach restaurant we went too. Safety isn't too big at the hotel, only the bottom level of the stairs has friction grips on them, the rest do not and get rather slippery with water and sand. This hotel would be suited to a couple but not a family with young kids or the elderly.

Stewart Bonner

Rooms were fine, clean and spacious. We had 5 people and we were all comfortable. Decor was a bit dated, but didn't go on holiday to sit in the room. Facilities and staff were all brilliant. Entertaining and couldn't do enough to assist you.