Nathan Smith
Great budget hotel, overall 5 star as this is a budget hotel rated as 2 stars, and as a 2 star hotel it is excellent.
Stayed for a long weekend in November with friends, everything you could need as a base. Supermarket 5 mins down the road, main strip about 20 min walk.
Helpful reception staff, Clean basic rooms, pool bar with friendly staff and decent snack food and drinks, housekeeping staff lovely (but not daily). Pool was cold but refreshing.
Sunbeds could use a little TLC or updating but all in all a great choice if you need to watch your budget when booking.
Would happily stay again.
Jeremy Smith
Location ok, about a 10 min walk to the main strip which is really good. Good variety of shops, plenty of options for food, great beaches.
Hotel staff were very friendly and helpful. Rooms were basic but adequate. Pool area had a good vibe. However, many guests booked sunbeds 24/7 but hardly seemed to use them, on more than one occasion we couldn't get one and had to sit on the floor on a towel.
One thing to be aware of, the reception/site has no staff after around 8pm. The problem this caused is no one was there to monitor evening activities. About three times during our holiday some guests gathered and had parties by the pool until around 2-3am keeping us awake. This may be your thing, but not ours.
If there was more control over evening activities and sunbed booking I wouldn't hesitate to recommend, but...
Hannah G
Returning from a week here, not usually one to leave reviews but wish I’d have read more before I came.
Reception closes at 8pm, we didn’t arrive until 9:30pm, the keys are kept in a lock box, which I didn’t receive the code to until I’d landed. Was a bit nerve wracking knowing you were flying somewhere without knowing you were going to be able to get in to your hotel. Maybe this information could be given the day before?
The rooms are basic, the beds aren’t the comfiest but I’ve had worse, only one pillow but did manage to get more from reception. Bathroom is ok, towels weren’t changed on our stay, and the shower is completely open so flooded the bathroom floor every time. No shelf for toiletries. The shower head also fell off the wall multiple times throughout the week. The sofa was uncomfortable, no cushions, just rock solid. The kitchen we didn’t use except the fridge as it didn’t feel clean. The freezer door at the top of our fridge didn’t exist so our top shelf was unusable as it just pooled with water from the melted freezer. We had to wash all the cutlery before using it as the tray it was kept in was full of crumbs.
The walls between apartments are paper thin, you can hear everything, our neighbours liked to slam doors and shout which at stupid o’clock in the morning isn’t what you want really. There was a disgusting smell that came in through the bedroom window too. The outside terrace area was plenty big enough but the plastic chairs were so hard to sit on. The pool was ICE cold, the sunbeds all felt like they were falling apart and were dirty.
We asked about late checkout and were told they were full, which is hard to believe when I saw no more than 15 people around the pool daily. The icing on the cake was the showers that are provided for use before leaving were awful, one room with nowhere to keep things dry? Having to get changed in a wet shower is questionable.
Location wise this hotel is great, it’s an easy 5 minute walk to the front with all the restaurants and shops, it did the job but would I return again- absolutely NOT.
Amanda Fosbrook Minall
AMAZING staff (Sara!) she truly is an asset to the hotel. Having disabled parents with us and Easy Jet not passing on details of this Sara took it upon herself to make us as comfortable as possible, including changing our apartment on day 2 (we were originally given upstairs!) Sara arranged for us to change to a poolside apartment to make things easier which meant my parents could enjoy some independence and not rely on us helping them up and down the stairs. She truly made our holiday. The care and compassion she showed us made the experience amazing, giving the personal touch. The apartment was nice, and the 2 pools were great as it meant there was no overcrowding. The main strip/ beach was about a ten minute walk with a shop a couple of minutes away.
Nathaniel Fosbrook Minall
We had a fantastic experience here on a family holiday with my wife, one child and two elderly grandparents. The location is good with everything nearby, the apartments are comfortable for the price, the pool is lovely with plenty of deckchairs but what really made the holiday was the service. Sara at reception really gave us the feeling of being cared for, anything we needed Sara would do whatever she could (and more) to help us. If we come back to Lanzarote we'll come back here without a doubt. I'm sure plenty of places have a good location and pools etc just as nice but I've never experienced service and help like we received from Sara and before booking again I'll be phoning up to make sure she still works here!
My Booking
