Labranda Rose Aqua Parc

Tom Clarke

A cheap all-inclusive was what we got! (August 2024) Firstly, the hotel itself looks gorgeous, and the rooms were nice and clean, but that unfortunately is where the compliments end, Day 3 of our trip and I found a WHOLE ZIP-TIE in the dessert from the lunch buffet. The manager did seem very concerned by this after we had shown him, though all we got for compensation was a fruit basket and a bottle wine (all of which was already included in our all-inclusive stay) and the ability to make multiple bookings at the a la carte restaurants. Which brings us onto our next issue, there seemed to be a lot of confusion with many guests about the hotel restaurants. You are only able to book them ONCE per stay, which was not made clear when booking. This was very disappointing as the food there is at a much higher standard than the main buffet restaurant. The service in general was very poor. Staff at the poolside bars were quite rude and inattentive, often seen on their phones or just chatting while a line of guests would be waiting to be served. Lifeguards by the pool were seen off to the side chatting to young female guests instead of doing their jobs, a little girl got hurt by the pool during our stay and there were no lifeguards present to immediately help. As well as the hotel guest relations not being very helpful, she spoke very little English which is surprising for guest relations, as the hotel is advertised as a destination for English tourists. In fact, English was not spoken by the majority of the staff, which meant that many of the rules of the hotel was not explained properly, leaving many of the guests confused (e.g. we had difficulty obtaining bottles of water outside of meal times) The holiday was fairly cheap so we weren’t expecting amazing service, but this was far below our expectations and we were left very disappointed.

Nesim Vural

I had an amazing stay at the hotel! The service was exceptional, especially from Islem in guest relations. She went above and beyond to ensure everything was perfect, always handling any issues immediately and with a smile. I truly appreciated her attentiveness. Yassin, the front office manager, also provided great service, making sure that my stay were smooth. Thank you to the entire team for such a wonderful experience! I will definitely be returning every holiday

Emily

We had an overall really enjoyable stay here. It was a little bit rocky to begin, as when we checked in our toilet in our room was leaking over the bathroom floor, and smelt bad. However, we spoke to reception, they were able to rectify this by upgrading our room. The buffet food was very good, lots of variety. The staff overall were extremely good and lovely. There was an older barman who didn’t seem to want to serve women but everyone else was exceptional. The facilities are lovely. There is a chill pool with no music and the aqua park with music and activities, so it’s good that you can choose which vibe. The activities staff really went above and beyond, (whilst we did not take part), the dancing, basketball and aqua aerobics looked fun. The drinks are lovely. I particularly liked ‘the marrakech’. They had a gym which we used one morning where the weather wasn’t so great. The gym has a good variety of machines to choose from. There is also a spa/indoor pool which is 8 Duram for use (i think). We didn’t have enough time to use those facilities, but they looked good and a lady we spoke to said the pool was lovely and warm like bath water. The location is close by to some shops and restaurants, and about 10 mins in car to the airport. It’s also about 15min walk to the medina. All and all, our stay was good and we would happily come back again.

Jasmin Maruf

This is the worst hotel I have stayed in it looks 4 star but actually a 2 start service. The room we had, had a broken door knob so u could close the toilet room, the fridge was broken, the TV was grainy, the windows just looked out to a wall, when we asked for a city view, some of the pillows didn’t have covers and only got them after midnight after complaining multiple times. We were given a family room as I have children but it’s next to a night clubs which plays music till after 11.30pm which is so loud it feels like it’s penetrating your soul. I have children and I took special milk for them but the room they gave had a broken fridge they sent someone after midnight to fix it but still didn’t fix it and then after complaining multiple times throughout the night and following day they finally changed it around 3pm the following day by then all the food and milk had gone off. Also the air conditioning is terrible all night I had it on 18 but the room temperature was 25 it wouldn’t go lower than that regardless of how low you put it. I asked them for a bowel with ice and water in the night to keep the food good but they said they didn’t have that facility. The room didn’t have enough towels and each time you would request by going down to reception as no one answers the phone for towels as there are 5 of us they would take up to 2-3 hours each time, honestly most of the time we had to use the dryer to dry off because it takes them so long each time. Also there were urine stains and curly hairs on the toilet, when arrived. The towels were dirty, stained with brown marks I don’t know when they would only give 2 bath towels, even though there are 5 of us. Also no floor towels or mats in the bathroom to soak the water so your clothes would get wet and dirty or you would slip around, im just glad none of us had fallen too hard. Hardly any of the staff speak English and once I asked for a towel I was given a body scrub. They also offered to move up one floor higher but we refused as the music would still be there. The swimming pool outside is freezing the lifeguard is just looking at his phone my daughter literally nearly drowned twice my husband had to jump in and save her one and my daughter once. It’s been 3days and still no one has come to fix the toilet, which just constantly runs water and the same in the new room. Also they tried to move us after our second day to a room that had building work done near it, the sound was very loud and annoying, so I refused that room. Anytime they say anything…we will do right now but it takes them 2-3 hrs each time, for a towel, toilet roll, even to help us move rooms I asked for help 2hrs later we just moved everything ourselves. They moved us on our 3day to a room that had a problem with the toilet which they said they would fix before we moved, again it took over 4hrs to fix after speaking to them multiple times then had to get the manager involved, whilst doing the work the whole room stunk of poop and had dirty black water all over the floor, which they didn’t clean properly and when the woman came after speaking to the main manager she cleaned it with a dirty mop which then she used to clean the remaining floor with!! So I had to clean the floor myself then to enable us to use this space. The other room is far from the other room, and even this room has constant music playing outside day & night, it’s actually louder than first room but Iv just given up now!! It says online that the rooms are sound proof, what a big lie!! Today is our 3rd day and all Iv done and gone back and forth to the reception to speak about all our issues, I haven’t had a single chance to rest or enjoy our holiday. I only have two days left and will just have to endure it now, food was good that’s about it. All I get is attitude from the staff. P.S the pool outside for children is freezing cold my children were literally shaking, the indoor heated pool you have to pay another 800 each to use £6 each the one outside is ever so slightly heated but still too cold to use for children.

Pedro Amado

Good value for money. The food is reasonably good, and the staff are friendly, though at times they lack professionalism. There are long waiting times at reception and the bar. At the pool bar, the staff can be a bit grumpy, and it often feels like we're asking for a favor when requesting a drink. The Moroccan restaurant offers delicious food and was the highlight of our stay. The rooms are comfortable and clean. Overall a good experience.