Hotel Benidorm Plaza

Julie Battersby

We had a brilliant time at benidorm plaza. Food good. Very helpful. The singers were good at nighttime. Easy access to all the shops and catching a bus. And was spotless. Change the sheets every 3 days. And cleaned and made the bed up every morning

D.B.

We stayed here Jan 2025. So there is a kettle in the room but only 2 paper cups. No mugs. No tea spoons. The milk pods are not replenished as you only get 2 free on the first day and you have to go out to buy your own milk! They replenish the tea and coffee but no milk. Staff are grumpy and don't feel the need to smile at anyone. Entertainment was a man playing a yamaha keyboard. I’ve seen more excitement at a wake. Go to the nearby Hotel Bristol or RH Victoria who are a lot more livelier. Even the older crowd get up and dance to a range of songs with live musicians but it’s dead at the Benidorm Plaza. There were only 8 people sitting there listening to the guy bangin his keyboard. The breakfast island is not organized at all. There is no flow at all. The toaster in nowhere near the bread. Sugar is not near the tea and coffee machines but you have to walk to the other side of the dining room for it. Salt and pepper is near the fruit stand. Bacon was sitting in a pool of oil. The food is warm but not hot. There is a microwave in a hidden spot right at the other end of the dining room easy to miss where no one sits. Its not organized at all and has no flow. I have experienced the noisiest cleaners ever that we could not even catch up on our sleep before boarding the coach back to the airport. The phone in our room was broken from the start so we went down and reported this to the reception who said the handyman will come up immediately. Two hours later he still didn’t come up. We eventually headed out tired of waiting. Throughout out the whole stay we continued to report this and we kept getting promises it would be repaired which never happened. Hotel’s excuse was we were always out when the handyman wanted to fix it (poor excuses) Apart from one staff on reception, none of the staff smile. They genuinely all look miserable which is very apparent. We all have good and bad days but the constant atmosphere of the staff is as if they are being forced to work without pay is the only way I can describe it – like a sense of resentment towards the guests which I have NEVER experienced on mass anywhere before. I’ve been to 3 star hotels with kinder committed staff. If you want to go to the beach front from the hotel you have to go down this ramp. This could pose an issue for people who are disabled as going back to the hotel up the ramp could be difficult. The hotel is split in 2 parts. It was old and tired and really needs updating and modernisation. The reception would not give a 1 hour late checkout even though we experienced issues from the start. They wanted payment for everything as an extra. There's no way that I would believe this is a 4 star hotel. Neighbouring hotels looked very modern and luxurious with great entertainment and entrances in comparison to Benidorm Plaza.

Karl Smith

Would 100% stay here. Ideal location for the old town, and within 20 or so minutes of the Levante and Poniente side. Room was clean, tea and coffee facilities in the room to. Food was great and staff were friendly.

Isobel Brown

Review Me and my friend were very disappointed with the food, All we ate our whole holiday was chips, There’s no food for children even though the hotel claims to have it. You have to pay for all drinks including water apart from at breakfast. Food definitely catered just for the Spanish. The pool was freezing as it was in the shade and not heated at the end of October. There was also some very loud construction work happening next to the pool making it unenjoyable. There were pool inflatables at the hotel that the woman on reception said we could use but when we got to the pool the bar man said we weren’t allowed to put them in the pool. The website claims to have a spa but when we asked we were told it’s €20 per person to use the spa- more false advertising. The guests were mostly all over the age of 60 and a few of the men kept staring at us (we are both 16).

Lesley Tweddle

Hotel good. Rooms good, very clean and we'll serviced. Meals good. Good position - not far from beach. Staff helpful.