Saad Arian
The hotel is great in terms of the various pools and the picturesque garden, but the other services were unexpected. A terrible smell from the moment we entered the lobby. The rooms, sheets and beds are not clean. The food is inedible due to the poor quality of the materials used and the terrible taste.
Santiago Rojas Herran
For the price we paid, so is the resort OK, you cannot expect a high level of service, for the most part is the personal nice, you have to take in considiration that the employees of the hotel work all the time, in the two weeks we were in the hotel the same People work all the time.
The food, yes the lack of variety is a problem but after a while you learn to pick what to eat.
A huge problem is the bar, the bar is located in the lobby, besides the waterpark and in the beach. However the problem is the are very far from the mainpool area.
The room is OK, the only time you are in There is when you are sleppning.
If you are staiyng for more than 1 week, I recommend you to take aleast 3 excursion,
The animation team is very nice but the music is the same songs day in an day out, they have one routine and it gets tiresome after a while, and the evening show is almost the same every night. But like a told you before, for the price you paid is OK.
The beach is OK to. A lot of space the hotel have swings for the kids right in front of you.
So to summary, the hotel is ok for the price. We paid 4000 € for 2 weeks and we where 3 adults and 2 children.
PS
We also buy a sim card 30g for 15€ that was worth the money.
And tip alot
Rayko Chopich
To start, I've noticed a lot of negative reviews, but many of them mention that you can always find something to eat. As for the rooms, I don't quite understand what people expect for the price they pay. Hassan, the room steward, was amazing, and so was Muhamed from the pool. Ahmed from the pool bar was also great. However, I think the staff at the front desk could benefit from better training.
Menna Mostafa
One of the worst places I've ever been
Crowded
Not clean at all
I think it was the dirtiest place I've ever seen
Rooms are below average
Food is nasty! I hated to eat and eventually stopped eating there
They reuse plastic cups!!!!
The plates were dirty!!
And the people there are very aggressive
Also the visitors they take salad with their hands! As there were no spoons!!
The food was very bad, tastes and smells awful
No respect for any line there!
I strongly recommend NOT going there
Mike T
The hotel owner and Exim Tour / Dertouristik say it is a 5 star hotel. In reality only on the pictures. It is no more than two star hostel. The room is full of dust, blood marks on walls, mosquitos squashed everywhere, security trezor does not work. I reported that 4 times to the reception and once via my delegate. In all cases we were sent back to the room to wait for someone to come and fix it in 5-10 minutes. We waited, but nobody came. When reporting the same issue again, the receptionist pretended to speak with someone by dialling a number with the phone down. I had enough of that theatre. I do not blame the staff, as they were trained this way, although they should tell us the truth. The mattresses are way after their life, making sleeping uncomfortable. Do not worry about the loud music coming from downstairs every night, because the old aircon full of dust is much louder. Reading previous reviews I was worried of food poisoning and diarrhea, but it was not so bad. Only breakfast selection was poor, as there were no oats nor cereals. I found once sour milk and smelly chicken meat (which could have been caused by the way the chickens were kept. I can not tell if it was old. We rather did not eat it) Apart from that we were ok. I believe the restaurant for foreigners was at extra charge in the past, but that is just my assumption from reading previous reviews. In general, I can not recommend the place due to the bad state of the rooms and long queues in the aquapark. What is the point of paying extra for a place with aquaparks, where you spend most time waiting? The majority of the guests are locals and russians. Most of the showers in the pool area are not working, so people wash off their feets with sand in the pools. The pool bar along with the toilets are disgusting. I saw the cleaner sweeping the floor and then with the same floor-broom he swept food away from tables and laughed at me. He didn’t care about people watching him, so I even videoed him doing it. The internet in lobby area is terribly slow. No good for uploading short videos or even making a video call. The gym is the same as the rooms, covered with dust and most things are broken. Nobody cares about health and safety as the smoke detectors everywhere including the restaurant are not working! The elevators are dangerous. I liked all members of the staff apart from the liars at the reception. I still wonder how can they get away with selling this in Europe as a ***** Hotel?
My Booking
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