Char Fite
This was the worst resort experience Ive ever had. Paid $500+ a night for 8 nights with too many negatives to mention. First off construction was all day with drilling the walls in rooms right next to you. Received notes under the door two days in a row that there would be no AC in building from 8 - 4 secondary to construction. Bathtub wouldn’t drain, took 10 minutes for water in shower to get hot. Refrigerator didn’t work and the list goes on. Contacted front desk many times with the issues with nothing getting resolved. This is the third time I’ve stayed here and no issues in the past. Apparently the employees had been on strike for 40 days just a week before our arrival which would have been nice to know. Definitely will not be staying again and highly discourage others. If I could give 0 stars that wouldn’t even be right. Horrible experience!
Aarón Tezcucano Villegas (Tezcu)
The resort is really big, there are many nice stores, the food options are really good, the beach is beautiful, just a little busy and the Friday firework’s show is amazing. Parking is too expensive that I paid more for parking than for the rent of the car, there are parking options outside but is hard to find spots.
The service people were very kind and helpful.
Nell Summerour
This stunning complex is so carefully beautiful and has all the things you hoped your vacation would include: stunning views; staff that made you feel you were their only guest; so many choices to eat right there; unusual shops and beautiful, quality things to buy... we explored and came back to rest and choose a place for dinner. That was such a restful way to recover from the excitement of the day... the beautiful beach was so close, and the waters were warm... such fantastic scenery.. we will never forget the beauty and warm friendliness of the staff and the we met people there.
Oneida Diaz
Horrible,
We had booked this trip for our daughter’s birthday, specifically the Luau. Two days before our trip, we received a notice that our luau was canceled. I called to inquire about the reason, none was given. They failed to tell us there was a strike. Upon arrival, majority of restaurants were closed/limited. Our itinerary out the window…
They credited 170 dollars for resort fees, which is unfair as we spent so much more trying to save the trip. However, that was complete failure. Every day we were woken up with drums and chanting. By the pool and lagoon, chanting … we did not enjoy one bit. Zero room service, zero towels other than hand towels. I spoke to others who received. 60% refund. When I asked they stated they couldn’t. Meanwhile we dealt with construction above, 9am - 5pm, with a toddler. As Hilton members. This is disappointing as we provide business to them on multiple occasions. 179 does not make up for a trip where we spent more than 2-3,000 dollars all to be made feel uncomfortable. Staff on duty seemed so irritated. Horrible first Hawaii experience. Nobody cared to make it right. If they were honest when I first inquired, we would have took our business elsewhere. I guess any money is good money to them
Matty Frost
We stayed in the Tapa Tower, with a view of the city and lagoon. The room was a two queen room with a nice balcony, on the 33rd floor.
I cannot say enough about the staff. Every one we talked to was friendly, helpful and kind. The housekeeping staff was thorough, and quickly took care of every ask we had. The groundskeepers were always hard at work keeping the place clean.
My Booking
